GlassesShopReviews 443

I've purchased from GlassesShop about 5 times, ordering at least two pairs of glasses every time. The glasses are inexpensive to begin with and you can always find a sale for 20-30% off, free shipping, BOGO, etc. On average I've paid $20 or less for each frame/lense. I've gotten some truly excellent frames as well as some fun lighter weight plastic frames that aren't likely to stand the test of time, but for $15-20 I'm happy to consider them a seasonal accessory. Having spent so much time on the site I'm pretty well able to determine which frames will be sturdiest before I make a purchase.

I've dealt with customer service several times and have always gotten a prompt reply; I've even gotten coupon codes in response to a very minor complaint about my order shipment. The only issue I've had is ordering glasses that don't fit because I forgot to check the frame size before purchasing. I've never made an attempt to return—this happened 2, maybe 3 times—because it seemed like more trouble than it was worth for how cheap the frames were. Just make sure to measure the size of a frame you like as a comparison when purchasing!

Ordered a pair of single vision glasses on July 2 and was told "4-8" days to receive them. On July 14 I emailed them, as I hadn't received them no reply. On July 16 I emailed them, no reply. I filed a Paypal dispute and I got a reply from them saying they were sorry but I would be getting the glasses in 3 to 4 days and to remove the dispute. I'm not that stupid. On July 20 I got another email asking me to remove the dispute saying they would arrive in "3-4 days". On July 28 I got another email saying they were sorry but they would refund my money as soon as possible, probably in a week. I escalated the Paypal dispute to a claim for my money back. This is the worse company I have ever dealt with. They don't answer the phone or emails, unless you file a complaint with Paypal. AVOID THEM there are plenty others out there like Zenni or Coastal that are reputable

I bought a few pairs to try out online eyeglasses shopping. Overall it has been relatively inexpensive due to shopping the sales and using vouchers, but the results have been hit and miss.

My first pair were a basic plastic pair with no extras, from the "first pair free" offer. The optics are great and the frame fits, The style looks a bit ugly but for $9.90 shipping fee they gave me some confidence in online shopping.

From there it has been hit and miss though.

The next pair looks beautiful but the frame is flimsy and one arm was wobbly on arrival. Despite having a proper optical screwdriver kit, the build quality of the glasses is poor and I cannot shift the screw in the wobbly arm. The glasses are therefore confined to the house as a spare pair.

Another pair looked nice online but close up there are flaws in the transparent frame. Also the nose bridge is about 3-4mm narrower than specified which is too much to alter using heat, without making the shape look ridiculous on my face.

The final pair is lovely and the only one that has made the shopping experience worthwhile. It looks and fits as it should according to the listing.

I will probably cut my losses here though as the long delivery times and the limited customer service make for a very unreliable shopping experience.

Bottom line- there are much better places to order from to get good cheap glasses, and much faster. This place took over three weeks to even get them into the country, then couldn't deliver them and blamed me for me giving a wrong address, which I did not. They tried to get ME to resolve the issue when it was their fault. They also will not refund your purchase price, so if you feel you MUST order from them, use PayPal or something, so you can dispute the charge and get your money back. Better yet, just order from one of the other online glasses places. There is one that starts with $ in the name and they are excellent. I

So I ordered a pair of glasses from this place, obviously, and what a NIGHTMARE it was!

First I saw that they had charged my card twice. I called and got through to someone right away and had let them know and they said that the second charge would be refunded and asked if I still wanted the glasses; I said yes and they said they would process the order. Okay, fine.
Then, about 10 days later, I decided to check the progress of my glasses - I got the standard shipping; ORDER CANCELLED. However, they held on to my money, so I tried to call and got their voicemail. I left my name, number and asked for a call back asap. 3 days later and still no answer or returned call. THREE DAYS. I sent an e-mail asking them why my order was cancelled and then sent back an automated response that had NOTHING to do with my original question.
2 weeks later and still no glasses, no communications and my order still says it was cancelled. Still, I can not get through to ANYONE.
3 weeks later and someone finally answers. I tell them my problem and they tell me they're going to straighten it out and send my glasses as soon as possible.
4 weeks later and I get a phone call stating that my order has been "on hold" for a month now, "do you still want the glasses?" YES. JUST SEND THEM TO ME ALREADY. However, since you continue to screw up, I want my shipping upgraded at no charge to me. "Oh of course! No problem!"
FINALLY, my glasses were being processed and shipped over a month after my order was originally placed. Did they upgrade my shipping? No. Did they apologize for anything? No. Do they give a crap at ALL about their customers? NO.
I will NEVER order from this place EVER AGAIN nor will I recommend them to ANYONE I know!

The glasses arrived within two weeks and they were very nice. I wish I would've looked more closely and gotten frames with metal running through arms... but, that's my fault not theirs. They fit very nicely and I can see so well with them. The generic transitions tinting is working perfectly and I'm glad I went with that instead of paying extra for the brand name tinting. Very happy and will purchase more! I paid $60 for what would've cost me more than $600 at the Dr.'s office. Thanks!

Brilliant first pair of prescription computer specs from glassesshop.com. Good value and prescription spot on. Will definitely be back for more.

I bought a pair of glasses here, bad decision ever. They sent my order to a different location, i live in FL and they sent it to California, when i call customer service, they didn't take the blame, they said it was the post office's mistake. But anyways the re ordered it at no charge, finally a month later the glasses arrived.
The glasses were all wrong, called customer service again; nce again they said they didn't take the blame, but they said the can take it back for a refund, now is when it got ugly, they promise an easy return, yeah right! They told me that i would have to pay for shipping and pay 50% stocking fee. So it means i paid to try their product only. Buying online is a chance you wont like their product. They dont give you any guarantee. I just threw my money to the trash thinking i was gonna save money with them.

I paid with paypal, i called paypal and told them what happened, they gave me a full refund.

Please dont pay attention to those positive reviews, i guess some of them are paid by this company.