Girotti ShoesReviews 247

Hello,

I discovered girotti shoes while searching for good Italian shoes. I placed my first two orders immediately and paid about €600 for or both.

The one is a handbag and the other was a pair of short boots that didn't fit
When I received the boots I was disappointed because they didn't look like Italian boots, as I knew before the sole was plastic and not leather they looked more like Chinese made boots
As the size was wrong I tried repeatedly to come in contact with the professional team of your company with no success
For €600 nobody would provide me with a free label return which I find very unprofessional, amateuistic and cheap.

My handbag is still under construction from the 6th of April and nobody has contacted me to notify me of the date that I will receive it.
All these make me think that there is no professional background behind the firm and I am a professional for 30 years now.

I can easily share this with Google as a comment
I believe that companies that promise to do things should do them.

Sophia Tsialiki

This company cannot deliver. They process the charge through right way before anything. They say they have the order and are starting to make the shoe... then nothing, and still nothing. They are a scam! Beware.

Own multiple pairs.From Spain Pricey but worth it.I have no relation to them.Morons buy without research.

My friend and I both purchased shoes from this " company"
I was not asked to measure my feet, simply to insert a UK size.
My friend was asked for measurements.
They will not accept returns, they simply say to reorder.
I'm intending reporting them to officialdom in Italy and also to the customs office as they give false financial details on their packaging.
Two pairs of shoes simply not fit for purpose or the charity shop as they are hard and unwearable.

I purchased a pair of women's shoes from a photo of the side of them. When they arrived I realized that the photo did not show that there were flaps above the tongue that do not lie flat. The website stated in multiple places Free Returns. However, you cannot return their shoes unless there is a manufacturer's defect and even that I am not sure of.

I ordered shoes with a matching purse at the end of April and paid for express shipping. The shoes arrived late in mid March and to date I have not received the purse. That's the first issue. Second I contacted customer service bc the shoes were too tight and the left side of the left shoe was too wide and to find out about the purse. I received no response for
Weeks! I finally got a email response asking for pictures after I called threatening to go to social media. Finally after calling again I got another email saying it wasn't a manufacture error. How that's how they came to me!? Finally after calling again they offered an exchange mid April. I responded and once again I've gotten no response! That's the second issue! The purse I ordered has still not arrived! They said they were issuing a refund and of course they still have not! That's the third issue! If zero stars were an option that is exactly what they would have received. STAY AWAY FROM THIS COMPANY!

SCAM! I've ordered shoes from them. THEY'VE NEVER CAME! You can't contact them. Customer Service is a JOKE! I only gave them one star, because I couldn't give them ZERO STARS. I'm out of $200+ Dollars! I received an email share after purchasing the shoes…. Since then I've received one computer generated response. CUSTOMER SERVICE NEVER ANSWERS! Call for yourself and see *******868. This is a SCAM!

I purchased a pair of their shoes in February. The shoes were poorly made / defective. Tried to return but they don't stand by any of their return policies. Went back and forth for a month, they don't answer their customer service phone and give you the run around. Tried to get pay pay to assist but pay pay won't refund unless you return to Italy such costs $112.00 USPS and $275.00 DHL. Another foreign company scam screwing American citizens out of their money. Do NOT purchase from this shoe company! Poorly made shoes, cheap looking and DEFECTIVE. Their return policy is a blatant lie. RUN from this company or be out of a good chunk of change.

Finally the shoes after a long wait. They were not at all as pictured, plus were too small - not the size they were supposed to be.
Tried contacting Girotti repeatedly - no reply. I'm giving up and tossing the shoes in the donations pile. $200+ and all the time and frustration make for an expensive lesson to learn. Luckily, you can learn from my experience and save your money.

3 SHOES ORDERED THAT DO NOT FIT. NO RETURNED CALLS. BEWARE. THEY GHOST YOU AFTER SHOES FINALLY ARRIVED THAT DID NOT FIT. LOST SEVERAL HUNDRED DOLLARS. BEWARE. I SHOULD HAVE LOOKED AT THE REVIEWS FIRST.

Don't order from this company...you CANNOT return items for refund at all...the website says that you can, but they make it impossible! BEWARE

Do NOT buy from Giotto. The shoes are terrible, the customer service non- existent and a return impossible. You will throw away $250 for nothing but crap.

I pruchased a pair of sneakers in January that arived three weeks later badly scuffed and a size too small. I've tried several times to contact someone at the company by email and phone. I've even gone so far as to leave a few voice messages. Other than the generic "Your request has been received and is being reviewed by our support staff" I have yet to recieve a real response. Not sure how or if I'll ever recoup my $209 since they're based outside the US but I'll do my darndest to get the word out on every outlet possible about thier shoddy products and service. Again, DO NOT BUY FROM GIROTTI!

Girotti is a scam. Beware buyers! Watch out tor their tricky return policy. I tried to cancel the day after I placed an order. What a run around! They had plenty of time to cancel but they took days to answer my email and they NEVER answered the phone. I repeatly tried to cancel as their shipping time was too long and the shoes came after the time I needed them and I was already enroute to the event. So they are sitting out side of my apt for days...and in the rain...if someone hasnt't taken the shoes because they were left unattended. DO NOT BUY FROM THESE SELLERS

They cheated the material from leather to suede,plus they don't offer 1/2 size. Very secretive company and took 25 days to get my shoes.

I wish i could have read review before buying.i wish there is zero star thats wat is worth,ordered a boot and it came after 3months and calf does not fit they said they will remake they will not refund I told them my calf is 16 inches they remake the same size that did not fit when I asked for return label and refund since they don't have my size they said they are not refunding my money that I can buy another shoe so they can give me a discount. This is crazy.so my 235 dollars went into the drain I am stock with a shoe I can not wear.this whole transaction is 6months they had to keep my money nd not giving me what I what. I am looking for a way to see this company is closed they are fraudsters.

Since I found out about them 4 years ago, Girotti is my favorite shoe brand. I already have custom boots, custom sneakers and two pairs of custom heels. All of them are exactly what I wanted and I had no issues with the packages and quality.

Totally agree! Awful service. Only wanted to confirm the colour of the shoes as they are for my daughter's wedding. Nothing. I emailed, tried the 'hotline' that didn't respond, etc. Husband lawyer and also best friend criminal defence looked at this --- awful. Copied lawyer in and they suddenly produced emails that basically did not make sense. My credit card company gives 15 days, and also lawyer is ready for these guys! Taken my money and not answered simple questions. Haven't even got the product! Italian family. This is shameful.

I ordered a pair of shoes on Nov 19-2023.I had an email back from them on Jan4-2024 after numerous attempts of trying to get through to them. They told me the model of shoe I ordered could not be filled due to lack of materials, they asked me to choose another model of which I did, on Jan 5 and here it is now Feb 2.no shoes and once again no reply from the last email I sent them

Stay away!

Don't touch this company, you'll lose your money. You won't receive your shoes. It's a scam. I sent my morning for a 300$ pair of shoes and never received anything.