Girotti ShoesReviews 220

Orders Nov-28 for Christmas gift to my brother as they advertised to ship 7-15 days, but they shipped after 42 days, sent too many emails asking to cancel, they promised to ship the week of Dec-15, but shipped Jan-6, refused to cancel order and send money back and stuck with $230 pair of shoes, never buy, not worth the headache while can buy branded shoes for little more knowing that have 30 days to return,

I bought expensive shoes from them and I didn't like how they looked. They refused the return. I asked if I could exchange for something else. They said no, only if I get a different size. Does that make sense?
They say the shoes are custom made but I ordered a size 8 1/2. They knew nothing else about my feet.
They only want to take your money. They don't care about anything else.

Date of experience: December 10,2024

Hello everyone, don't order from them, they are total scam. Promised delivery in 10 days and now it's over 2 months. Wrote emails, tried calling their customer service, which never available. They ate total fraud company.

I have purchased a pair of shoes back in July 2023, I have not received them after 5 months.
They neither pick up the phone, nor answer my email.
Do not trust Girotti, Their service is very poor and not aligned with Canadian standards.
You can see attached screen shot of my package status which got stopped and parcel never received!

If there is a Zero Star, they deserve it. Review sites should stop giving great ratings to some scammers like GIROTTI because some may hold you liable. They have no address at all to ship returns to! They do not accept refunds? Hiw? In 2024, on $250? Their shoes feel like concrete, cement, not even polyester but to talk of leather and they shipped shoes to me that is not well sized or leather for $250 & are refusing to refund. I will gather their other victims scattered across the US and we will report their scam to FBI. Veronica GIROTTI if that's your real name, refund my $250. I work VERY hard for my money. Stop lying that your shoes are made in Italy or are leather. They are not. I cannot wear such cement/concrete shoes with osteoarthritis of my knees. It's a huge scam.

Warning! Do not order from this company, they take your money and you might get your shoes or you might not. They promise your shoes in 10 days and other customers didn't get their shoes until 8 weeks later or not at all or did not get their money back. I ordered (3) pairs of shoes on Oct 1,2024 and tried contact them mulitable times on the status and I placed another order on October 9 for another (2) pairs totaling $ 1,100. They never responded to any messages or phone calls. I complaint to them via email ( because they won't answer their phone or emails, but they do read them because I said in an email that if they didn't response to my status of my shoe order that I was going to contact my CC and request a refund based on fraud. The link to my shoe order disappeared 30 mins later like it didn't exist. This company has Fraud written all over it!

Don't waste your money. The quality of shoes are very poor and you won't get a refund.
I'm so sad I fell into this trap.
I'm really disappointed with this company not honoring their words.

Girotti is a fraud. After 2 months waiting for my order, they say it is an issue with the postal service and will investigate. They say I had to fiull a form for the postal services and since I missed the deadline, they could not refund. They stole $250 from me. Absolute con!

Purchased a pair of boots which took over two months to arrive. Received them yesterday and they are the cheapest boots I ever own. Paid over $400.00 Canadian for a pair of boots that are worth maybe $100.00. My bad for not doing my research prior to ordering. This is why I am doing this review so others can learn rom my mistakes. SCAM SCAM SCAM Stay far away from this company. That is all I have to say...

If they don't fit or feel right they deem that you can't return them. It's up to them. Ridiculous. I know if shoes feel good or not.

My beautiful blue suede shoes arrived with wet black dye on the soles and heels. The black dye immediately stained the suede and my floors!
GIROTTI has refused to deal with this defect.
I'm very disappointed with the lack of customer service.

I made my own sandals and the result is just stunning! High quality and comfort, very happy with my new shoes, thank you, GIROTTI!

I designed and ordered a pair of Girotti shoes. The website is awesome, very easy to use, and what a fun idea to get to create your own shoes! My order arrived to Canada sooner than expected. The shoes looked beautiful, very well made, no defects, exactly as expected, but they did not fit right on my feet. I asked for a return and remake with a changed model and size and got it approved. My new pair came to Canada in a month time, and they are gorgeous and they fit perfectly. The support person also asked that I donate the first pair to charity rather than return it. I am very happy with my shoes and with the level of service! I will definitely buy more shoes from the one and only Girotti.

I measured my foot carefully and it corresponded with the European size I have always worn. Over a month later, I received the shoes and they were at least an entire size smaller and my roommate, who wears at least one size smaller than I do,( fit into them.

The company remade them but (weeks later) mailed them to the old mailing address despite my changing the address and talking to them and indicating I was moving.

I called them and they say "We just mail everything to the original order shipping site. We don't check the online account." That was that. She talked in circles and wouldn't assume any responsibility and tried to claim I informed them too late. That isn't true but they wouldn't budge. No credit, no help, no escalation of the matter to management.

$220 down the drain.

Hello Paul,

Thank you for your email.

We apologize for the long delay and we really appreciate your patience during this whole time.

As we can see that your shoes are still in production, we'll contact our production team to ask them if they can speed up the handcrafting of your pair. Delays might occur due to material unavailability and we'll try our best so we can ship your shoes as soon as possible.

Alternatively, we can cancel your order as your shoes have been in production for too long and we understand your concerns at this point.

Thank you again for the whole patience. If you're happy to wait for your shoes, however, we'll be happy to offer you a 20% promo code for your next Girotti item and 20% partial refund.

The production team will be informed that they need to finish them as fast as they can.

Please let us know what you prefer.

Best Regards,
Girotti Team

The above is the response l got after 4 months. They continued to advertise the same product daily, eventhough they complain lack of materials, scamming more people. Be warned

NIE WIEDER GIROTTI!
Lieferung erfolgte 4 Wochen
Verspätet und erst nach massiver Androhung von gerichtlichen Schritten. Die Verarbeitung der gelieferten Schuhe entspricht keineswegs dem verlangten Preis:
Billige Plastiksohle, unterschiedliche Schuhgrößen links und rechts bei einem Paar, bei einem anderem Paar leicht unterschiedliche Absatzhöhe. Keine Antwort auf Ersuchen um Zusendung eines Rücksendescheins. SO geht das nicht!

Horrible company to deal with. They never answer your emails never answer the phone. Had to wait 7 weeks for shoes.when they came they didn't fit. Now waiting 2 weeks just for an answer on how to return the shoes. Seller refused a refund. The shoes are not cheap. The only way to get them to respond is to put in a claim at best. There are so many bad reviews about this company that I wishI would have seen before ordering. They are sure raking in the cash while screwing the public

I was very happy to buy GIROTTI shoes!I was very happy to buy GIROTTI shoes = They are extremely beautiful, very comfortable, can be worn both daily and on a holiday with official occasions to celebrate. I highly recommend such a purchase.I highly recommend such a purchase.
They are produced by a factory that has long-standing traditions in this production and offers its products on all continents. This is a classic shoe that fits perfectly on the feet, does not bother, the feet do not get tired and you can easily last a working day with them.

The Most uncomfortable shoes I have ever tried. No way to return them. Had to buy insoles and still can't walk comfortably in them. Absolute waste, especially considering the price. There is no response from customer service.