Ginny'sReviews 180

Received a catalog in the mail and decided to give them a try I ordered a living room table set that cost $179.00 on December 4,2014, on December 5th I received an email that stated I would have to pay $22.59 as a down payment... okay so I made the down payment immediately after reading the email, it was taken off of my credit card on December 7th and waited a couple of days and checked the status which said the item had not shipped because it was no longer available... LOL. So I waited another couple of days to see if the refund would be added back to my credit card, you guessed it... NOPE. So I call and the lady say's everything is done electronically it should be on your card within 7 day that was December 9,2014 and here it is January 2,2014 and I decided to call to see what was up with my refund. Lol. The lady said with an attitude (even though I didn't have one) "They sent you a refund check out on December 29th... really?... I paid with my credit card why didn't they just put it back on my card. I will never recommend or attempt to shop with this $#*!ty company EVER.

I got a gift certificate for this place and had a hard time finding anything worth getting. Everything was way over priced and tacked on a huge shipping cost. A $75 gift card only got me a cheap shower head and a pepper spray. A third of the cost was for shipping. I didn't want to use my credit card, so I purposely didn't go over $75. The way their check out process works is that you have to put in a card number or set up a credit account with them. Then after putting in my certificate number I wasn't even sure that my card wasn't going to be charged because it didn't show how much the gift certificate was taking off and it still looked like it was going to charge my card. I sent their customer service a request for an itemized receipt an said, if my card gets charged, i want to cancel my order. Their reply was just Your card will not be charged, the gift certificate will cover the full amount. The same day that my stuff arrived, I was getting emails and text messages from my credit card company about suspicious activity on my account. I do not use this credit card often and suddenly there is some one in a different state (IL) trying to use my card at a Super Wal-mart. Thankfully my card company declined the charge and closed the account, but I believe that it was some one at ginny's who is involved in credit card fraud.

I purchased a cheaply made product from Ginny's, therefore I returned it. I then received a bill for a charge for a shipping label they sent me. Then I was also charged for shipping and handling for returning their poor product. Oh yeah, then I was also charged a finance charge. Pretty poor customer service. I would end up paying half of what the item cost. Just make sure if you purchase something you don't have to return it or they will suck you dry anyway!

Ginny's. Com sent me a bill in October 2013 for items they said was purchased by me in April 2013 and shipped to another address. They would not tell me where it was shipped. I never heard of this company. After some discussion with the representative, I discovered my SSN was not used to open the account and someone had made several payments with a credit card that wasn't mine. I was initially relieved that my information was not used but concern they had my name, address and phone number on file. I received forms today from Ginny's.com asking me for my SSN, DOB, Copy of my driver's license, current address, previous addresses and signatures. This is clearly a FRAUD ALERT. I am in the process of filing a police report, filing a complaint with the US Post Office and with the FTC. Beware of doing business with this company.

GINNYS "CREDIT DEPARTMENT" SENT ME A BILL FOR ~$650 LOOKS VERY MUCH LIKE A NIGERIAN SCAM ONLY I GOT A BILL IN THE MAIL
THEY ARE "UNFORTUNATELY, DUE TO THE AMOUNT OF" THE ORDER THEY ARE "NOT ABLE TO PROCESS THE ORDER WITHOUT SOME ADVANCE REMITTANCE"

THE BILL DOES NOT IDENTIFY A PRODUCT THAT WAS PURCHASED ONLY AN AMOUNT THAT NEEDS TO BE "REMITTED"

I CALL THEIR NUMBER *******024 AND I SPOKE TO "GINNY" (WOW TALK ABOUT CUSTOMER SERVICE GINNY TOOK THE CALL) WHO TOLD ME THAT SOMEBODY IN STATEN ISLAND ORDERED A TV AND BILLED IT TO ME? AFTER A LOT OF ARGUING SHE TOLD ME I NEED TO TALK TO THEIR "LOSS PREVENTION DEPARTMENT" AND DO SOME "PAPERWORK!" SURELY A SCAM PAPERWORK?

I love this site and have made many purchases (also at the sister companys, country door, midnight velvet, etc), the quality is fantastic, some things are a little pricey, but i love the selection on the kitchen products. Also alot of the different products are offered across the different sister companys. Like ginnys will have quilts from country door and country door carries pots and pans that ginnys has. Can get everything to coordinate in your rooms at one place. The customer service is always nice and helpful and besides the email confirmations, if for whatever reason something is delayed, they have always called me to let me know and in some cases offered substitutes or discounts to keep the order instead of cancelling it because of the delay.