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Ginny's has a rating of 1.3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ginny's most frequently mention customer service, credit report and order anything. Ginny's ranks 301st among Kitchen sites.
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I ordered from here to improve my credit because they claimed to report to the 3 credit bureaus and to increase your credit limit after 6 timely payments. After way more than 6 timely payments still no credit increase. I also complained to them about this and that I did not see them on my credit score besides a credit inquiry which made my score go lower. They told me the computer does increases they do not and they could not help me. Also that they only report to credit bureaus when you do not pay so how does that actually help your credit? I almost do not want to pay them another dime because this has to be fraud.
I ordered a iPad it wouldn't charge it wouldn't charge I sent it back it cost me 13$ they charged me 30$ for shipping and never told me so I need up paying 40$
HI Natalie, if you had trouble charging the product you should have been sent a return label. Please send us an email to [email protected] with your contact information and reference this post so we can make this right. Thanks!
I have had a Ginny's account for a little over 2 year's. I have a credit inquiry on my credit report even though I was pre qualified. I have paid off my purchases twice and am currently on my third payoff. Nothing has been reported to the credit bureaus for 100% on time payments, but a inquiry can be reported? I like shopping through this company but this is ridiculous!
I am pleased with the items I received. Thanks for every thing when I had a problem the customer service help me.
Every Month since I First ordered on Jan 24th 2018 but my statement is due on the 5th despite me requesting every month to be due on the 20th this has never been done and at this rate i will not ever be able to pay this balance off DO NOT BUY FROM THIS COMPANY
Hi Allen, we apologize for the delay in responding. We want to see what we can do to help you get this resolved. Please send us an email referencing this post and include your contact information to [email protected]. We hope to hear from you soon.
I always pay my bill on time and then Had a Credit like increase tries to order it and was told need money down. Then I thought hat had been corrected when I tried to order again it wasnt and now my available credit is at 0? Wth. And doesnt report to Credit agency for good credit waste.
Hi Amanda, we are sorry to hear this. We want to look into your account and see what's going on. Please send us an email to [email protected] with your contact information so we can look into your account. Please reference this post as well. Thanks for reaching out and we hope to hear from you soon.
Kept getting hung up on the reps dont care about the customers concerns and no surveys available to hold the reps accountable.
Hi Nanyamka, we are sorry to hear you had this experience with our team. We want to know what we can do to help. Please reply here or send us an email to [email protected]. Include your name and information we have on file as well as reference this post. We want to help. Thanks for reaching out. We hope to hear from you soon.
I have had a Ginny's account for 4 years. I have always paid on time and recently had to quit my job due to a death in the family so I could take care of my autistic child. I sent them $900.00 from my tax refund in hopes that it would lower my minimum payment from $75 to $25 and they refused to do so! Do not get credit with these people or order anything because their items are way over priced for the products!
Hello Kelley, we are sorry to hear of the death in your family. We would like to see what we can do to help. Please send us a private message or email to [email protected] with your contact information as well as reference this post we will look into your account to see what can be done. Thanks for reaching out and bringing this to our attention. Have a great day and we hope to hear from you soon.
Bad company don't order from them I never place a order from them got a bill now thay like that it was mistake and bad company rude and don't care reporting them to BBB and any other site
Hello. We apologize for any confusion with an order being placed. Please send us an email to [email protected] so we can look into the order and take the appropriate steps to get this cleared up. Please put your contact information in the email as well as reference this post. We hope to hear from you soon. Have a great day.
When I needed to replace my dishes, I hunted and hunted for a set to match my kitchen. I was so happy when I found the perfect set at Ginnys. I was willing to pay the higher price, because they were exactly what I was looking for and I figured it was time to "upgrade". I wish I had seen this site earlier and saved my money.
First, it took 3 shipments to get my order because they were so poorly packaged that many items arrived broken. The ones that weren't outright broken had manufacturer defects, such as where the plates had been glazed over, even though there were chips and things. The replacement package was packaged even worse! Loose ceramic dishes with almost no packing material to protect them.
Now, having had my dishes for only about 4 months, most of them are chipped, cracked, or have spiderwebbing visible throughout the piece. Comparatively, I had my $16 Wal-Mart pieces for about 6 years and they held up just fine. I only replaced them because out family grew and we needed more pieces.
Will never order from this company again and can't wait till I can replace this cheap crap they sold me.
Hi Jolie, we apologize for the delay in responding. We would like to have you email us to [email protected] with your contact information so we can make this right. Please reference this post. We want to look into the item and make sure you are happy with your items. We will await an email from you with your information so we can make this right. Have a great day.
I guess I lucked out. Everyone that I spoke with were EXTREMELY nice. The shipping was VERY fast and the item was beautiful. Sorry that so many had a bad experience. I wanted to come by and share mine. I just wish that they reported to the credit bureaus.
Thanks David! If there is anything we can do for you, let us know. Have a great day!
I got the wrong item, the stuff was overpriced junk.
I was 7 days late on a $25 payment and i got a scolding letter threatening my credit, reputation and MY JOB. SERIOUSLY. AWFUL i closed my acct. Paid off HORRIBLE company
I been a customer for about eight year. It was okay until I try to send a gift to a different address. They change my info to the person I'm sending the gift too, now they want a letter from both of us before they can fix their mistake.
Hi Kristine, thanks for bringing this to our attention. We want to help get this resolved for you. Please send me a private message here, or send an email to [email protected] with both the incorrect and correct address so we can take a look. We look forward to hearing from you soon.
I made a payment of $367.55 to pay off my complete statement balance 02/21. I checked my account on 02/26 and saw where 2 payments for $367.55 had posted and cleared my account. When I called the customer service line Sherry was very polite and told me to call back Monday to speak with the credit department to issue a refund. The young man who answered for the credit side barely spoke, but what I did take away was that Ginny's was going to cut me a check for my full refund and I would receive it within 3 weeks. UNACCEPTABLE! Considering it was an ACH transactions and had cleared my back the same day, when I pressed to have a ACH refund back to my debit card the young man put me on hold for 10 minutes. Only to come back and say it was going to be returned to me through an ACH transaction but would still take up to 3 weeks. I will never order with this company again since you can't right a wrong that you the company made yourself!
Hi Tiffany, thank you for sharing your frustrations with us. We want to help. Send us an email to [email protected] referencing this post on Site Jabber with your contact information so we can look at the account and get it resolved for you. Thank you for bringing this to our attention. We hope to hear from you today.
Company does not have the understanding of the word preapproved credit. When I ordered according to the preapproved credit line, I was told to pay 50% down. When I asked them about this they just threw me in a loop like they didn't even know what I was talking about. Very disrespectful and dishonest company.
Hi Ingrid, we apologize for any inconvenience this may have caused. All of our orders are subject to the final credit approval. We would be happy to look into your order for you. Please email us at [email protected] with your contact information and reference this post so we can look into this further. Thank you for bringing this to our attention. Have a great day.
They are very dishonest and tell you one thing and then when you place your order, they will completely change the game rules on you. Do not order from this company.
Hi Audrey, we are so sorry to hear this. We never want to upset a customer. All of our calls are recorded and we want to look into this. Please send us an email to [email protected] with your contact information and reference this post. Thank you for bringing this to our attention. We look forward to hearing from you soon.
Ordered my daughter a canister set for Christmas, for her new apartment, the first set I got was all chipped, the second set I got, sounded like a bunch of silverware in the box so I had the mailman wait while I opened it, and it was in about 50 pieces. The mailman mark them as delivered broken, now I'm waiting on the third set! I had to ask them to put fragile stickers on the box! If I could rate a zero I would! Did take a picture of the almost 50 pieces of ceramic canisters! Be careful if you order anything that's fragile!
Hi Jennifer, we are sorry to hear your item is arriving damaged. We never want to have items arrive broken. Unfortunately once a package leaves our facility, we rely heavily on the shippers to deliver the packages in good condition. Please send us a message here or email us at [email protected], reference this post and include your contact information so we can help with this. Hope to hear from you soon.
They suck BIG TIME! Don't order from them! PLEASE, PLEASE DON'T! Trust me! I will never order from them again! They just want to take your money!
Hi Loretta, we are sorry to hear this. If there is anything we can do to change your mind, please send us a message here or send us an email to [email protected] referencing this post and include your contact information so we can find your order. We look forward to hearing from you. Have a great day.
Nov 30,2021 (I'm not sure why 2017 is showing) - My credit limit is over $2K. Zero balance. I just placed an order for a few hundred bucks a week ago for gifts. I got a letter in the mail yesterday that they couldn't pull my credit (I locked it), and so my order couldn't be processed... huh? Why do you need to check my credit for an existing open account in excellent standing? I emailed them and asked them to cancel the order. Never again! From the reviews I see that they are doing this to other customers as well. Also, from my past experience, if you write a less than 5 star review, they offer a partial refund to you and DO NOT post the review at all. That is not honest. A lot of items are also overpriced that you can find elsewhere cheaper. They lost me as a customer!
Hello, we are so sorry to have upset you. We would like to look into this situation and your review. Please send us an email with your contact information as well as reference this comment to [email protected]. We hope to hear from you soon. Thank you for brining this to our attention. Ginny's Social Media Team.
I have never made a bad review but for this company I have to... They are liars... The customer service reps work from home... Sound like they are sleep most the time and they NEVER tell you about the MILLION dollar shipping... They are the worse... I should have stayed away because what is a GINNY'S... never ever heard of them... No history of this company just some liars working like slaves... For a company that probably give me $7.50 per hour to sleep their shift away while at home... This was the worse...
Hello Nonya, thank you for sharing your frustration with us. We would be happy to look into your call. All of our calls are recorded for quality assurance. Please send us an email to [email protected] referencing this post with your contact information so we can look into this further. Thank you for reaching out. We look forward to hearing from you soon.
Answer: Great question Robert. At this time we do not report to the credit bureaus monthly. If you have further questions we would be happy to help. Thanks!
Answer: Hi Marytheresa, we apologize for the delay in responding. We just got the notification of the question today. We would be happy to look into this for you. Please send an email to [email protected] with your contact information so we can look into your order. Thanks for reaching out.
Answer: Hi Marcus- We do report to credit bureaus. Thanks for the inquiry.
Answer: Hi Marie, Thank you for sending us your concerns. As with any company people are more vocal and public when they are upset about something. Less so when they are happy with it. We would be happy to answer any questions you may have. Feel free to reach out to us and we will be able to respond. Have a great day!
Answer: Hi Michelle, please send an email to [email protected] with your contact information so we can look into your account. We would like to see what's going on. We hope to hear from you soon.
Answer: Hi Eddy, please send us an email with your contact information so we can look into your account. [email protected] We will be waiting for your email.
Ginny's Credit Plan makes cookware, appliances, dinnerware, furniture, bed and bath, home d̩cor and gifts affordable. Buy Now, Pay Later for all your home needs


Hi Stacie, thanks for reaching out and sharing your frustration with us. Please email us at [email protected] referencing this post and including your contact information so we can look into this further. Our credit increase is something our systems do and not a manual request we can make. If there is anything we can do, please email us. Have a great day.