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Ginny's

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Ginny's

1.3
ginnys.com

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Ginny's Reviews Summary

Ginny's has a rating of 1.3 stars from 180 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Ginny's most frequently mention customer service, credit report and order anything. Ginny's ranks 301st among Kitchen sites.

service
29
value
29
shipping
26
returns
25
quality
29

We monitor reviews for authenticity

New Jersey
1 review
2 helpful votes
Follow Denise M.
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2 DEFECTS RECEIVED
June 1, 2022

Ginnys sold us a defective, Lamb Plush Toy that was listed as Playing Music and Lighting Up. Instead, I received a NON-WORKING, Battery Operated Plush Toy. A replacement Lamb was received from Ginnys after returning the defective item. LOW & BEHOLD a second, defective Lamb was received. How do companies get away with selling defective toys?

Date of experience: June 1, 2022
Erin E. Ginny's Rep
over a year old

Hi Denise- We are sorry to hear this. Please send us your contact information via email to [email protected] so we can look into this order and item. We appreciate you bringing this to our attention. We look forward to hearing from you.

New York
1 review
2 helpful votes
Follow c m.
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I just made some purchases from ginnys.com, and then I found the same items EVERYWHERE ELSE where they were $100, $50 and $10 cheaper. I then emailed ginnys to get more info and this is their response: Per ginnys customer service email to me:
"If you find the exact same item for a lower price somewhere else, don't buy it there. We'll match it! Just call in your order and tell us where you found it. Already ordered? No worries. You have 14 days to contact us, show us the competitor's price, and get a refund for the difference." THEY SAY THEY WILL MATCH THEIR COMPETITORS PRICE, BUT THIS IS A MISLEADING LIE. I JUST CALLED TO GET MY SO CALLED PRICE MATCH AND WAS TOLD THAT GINNYS DOES NOT HONOR ANY PRICE FROM ANY BOX STORE (AND SHE WENT ON WITH A LIST, WHICH BASICALLY RULES OUT ANYONE ON THE PLANET WHO SELLS THE SAME ITEM)- UNLESS ITS ONE OF THEIR 'AFFILIATES'! I WISH I NEVER ORDERED FROM GINNYS, THEY ARE BAIT AND SWITCH THIEVES! I also left a negative review today on their website, and soon after I received an email stating that they were 'moderating my review' and were not going to publish it. DISHONEST!

Date of experience: May 31, 2022
Tennessee
1 review
4 helpful votes
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May have the problem resolved
April 20, 2022
Updated review

Contacted Ginny's after they put a past due ding on my credit report. Resulted in a 200 point reduction in my score. I filled out a fraud report on identitytheft.gov and called the credit bureau to dispute the reporting. Also, called Ginny's to complain again. After two calls to Ginny's they agreed to finally close the charge account in my name and remove the reporting from my record. Thank you Ginny's for finally doing the right thing after 4 months. I hope to put this behind me and never have to think of Ginny's again.

Date of experience: April 20, 2022

Fraud Alert
March 12, 2022
Previous review

Beware of this company, I received a fraud alert after they made a hard credit inquiry against me. I never heard of this company or ever ordered anything from them. Next thing I know they sent a package addressed to me that arrived at a house I sold months before and do not live there. Then a bill arrives for multiple purchases I never made. Contacting Ginny's has been a nightmare... they requested all my personal and financial information in writing. Said they couldn't help until they had it, Hmmmm. I chose not to provide them with anything and contacted all credit reporting bureaus directly. All three recommended not dealing with Ginny's and said not to give out any personal information to them. I placed a complaint and fraud alert with the credit bureaus and was able to get the hard credit inquiry removed. If Ginny's tries anything else the credit bureaus will take care of it. I recommend not dealing with this shady company. To date they are still billing me for purchases I never made and sending advertising along with the bills. No further purchases show on the statements they send, but the account appears to still be open. I have made attempts to let Ginny's know I am not a customer and never will be. Watch out for this company, they appear to be a scam and are not helpful at all.

Date of experience: March 12, 2022
Alabama
1 review
6 helpful votes
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Bad Keurig
February 18, 2022

I ordered a Keurig 2 in 1 from Ginny's in October! It stopped working in February! I can't get it to come on at all! This is $250 wasted and I'm not finished paying my bill! I will NEVER order any kind of appliance from them again! Rather go to Targets or Walmart where they will honor it if it's broken! Lesson learned!

Date of experience: February 18, 2022
New York
1 review
7 helpful votes
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Overpriced CRAP
October 22, 2021

Their so-called credit is a joke. And the shipping fees are insane for certain things. Also, the crap they sell is cheap garbage with a hefty price tag. Customer service is terrible. They don't listen and it seems they aren't able to comprehend anything. Total idiots and rude as hell. I will NEVER purchase anything from them ever again and my advice is to stay away from these scammers, liars, and cheats

Date of experience: October 21, 2021
Erin E. Ginny's Rep
over a year old

Hi April, Thank you for sharing your frustration with us. We would be happy to look into any orders you have and help resolve any issues you currently have. You can send your information to [email protected] so we can look into your account. We look forward to hearing from you.

Georgia
1 review
0 helpful votes
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I've been happy with them.
September 28, 2021

Prices are a bit high. Quality of almost everything they sell is very good. Towels are not best quality, but fair. The metal bowls were poor quality. Thats the only 2 things I was not happy with. I have bought a lot from them, including furniture. The payments are real low, which I love, and the APR is low. I mainly like the way they have unusual items that I can't find elsewhere.

Date of experience: September 27, 2021
Illinois
1 review
0 helpful votes
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More interest
August 4, 2021

I wanted to make a double payment Aug. 4,2021 & the robot would not let me. They_ Ginny's wants the interest money every month, they are not into helping customers, they are in the business of MONEY, not happy customers. I would NEVER tell anyone about this company. Hoping, eventually they go out of business. Money, before happy customers.

Date of experience: August 4, 2021
Erin E. Ginny's Rep
over a year old

Hi Glory, thank you for sharing your frustration with us. We are able to take a payment for how ever much you choose via the website, or by speaking to one of our agents. Hope this is helpful.

Connecticut
1 review
3 helpful votes
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Shipping and handling
July 11, 2021

1st the shipping and handling is outrageous. I wanted to send back and sheet set (hated sleeping on it) I still would had paid less to send it back, but that would had been the cost of my whole order. My order was only $25.00 with $9.99 s&h to send it back was $4.00. Giving the sheets to the shelters for dogs.

Date of experience: July 10, 2021
Missouri
1 review
3 helpful votes
Follow Bridgett J.
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This place never had knowledge of. Someine try get money and when I call to see if I had an account with them, had give my ss number wish I had done that. Ripe off not pay for no one else stuff.and the address I never stayed at I should be able too sue them.

Date of experience: July 5, 2021
Texas
1 review
3 helpful votes
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Okay I guess
June 18, 2021

I had bought several stuff from this place and have always made my payments I even signed up for they were to be taken out of my account monthly but in June Jenny's never made that attempt to take out my payment and then July team and they took it out then asked me if I was going to pay for June and I said I was on all night payments and then they charge me a late fee yeah I don't think so Jennings I'm not paying that late fee y'all don't buy from this company they charge you a late fee even when they refused to take it out for that month I don't know what planet you're on but not on Earth I'd rather go someplace where they acknowledge get my payment also I had almost $3,000 worth of credit with this company they stash in half when I didn't buy from them the next month know what is that now my credit over limit because they dropped it I'm not buying from you ever again I'm paying this company often don't have no plans to ever buy again from t h e m dissatisfied and I don't know about the customer service cuz I've ever talked to t h e m by phone thank you

Date of experience: June 17, 2021
North Carolina
1 review
11 helpful votes
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Please before you sign up with this company read the fine print that states that every time you place an order they are going to pull your credit report. It is a scam by them making you think that they have approved you for a credit limit. That is not at all true. When you call to inquire the customer service staff is most often rude or in one case I was advised to cancel my subscription because they do not care about customers by their own associate. Many of the products are substandard as well.

Date of experience: June 9, 2021
Missouri
1 review
0 helpful votes
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THIS COMPANY I HAVE NEVER DEALT WITH BUT IT KEEP
SHOWING UP ON MY CRedit REPORT
I DON'T NO WHAT ELSE TO DO BUT GO TO COURT.

Date of experience: May 27, 2021
Alabama
2 reviews
0 helpful votes
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I ordered a swing set, they sent what they had. It doesn't match my setup. I have tried to return it but they acting like they sending me a return label it's been almost a month an and this thing still in the box waiting on them.Im very disappointed

Date of experience: May 25, 2021
Georgia
1 review
0 helpful votes
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This is the worst company you can buy from. I purchased an item from them, the item they sent me was defeated, I returned the full item, they still charged me, and then they put it on my credit report saying i have a balance and my account is past due. I will never use them again nor will i refer them to any one

Date of experience: May 22, 2021
Michigan
1 review
1 helpful vote
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No Opting Out
April 14, 2021

I received a mail-order catalog in my mailbox (that I DID NOT ORDER) and inside on the order form it gave a number to call to stop receiving "Prescreened" offers of credit from this and other companies by calling *******688 but when you call the number an automation message comes up "saying" that you can permanently remove your name from their mailing list HOWEVER you need to give them your Social Security Number. WHAT!... are they crazy thinking that we would give them our Social Security Number after all of their NEGATIVE Reviews?!? What a joke! They should be kind enough to accept the name and address OR not even offer "The Opt Out" Notice Be smart, do not deal with a shady company such as this! Then when I tried calling their order number to ask a live person to remove me from their mailing list, they told me that "unless I ordered something from them, they wouldn't remove it." GIVE ME A BREAK!

Date of experience: April 13, 2021
Erin E. Ginny's Rep
over a year old

Hi Kristen, We are sorry to hear this. We would be happy to get your address removed from our mailing list. Please send your name and your address to [email protected] and we will get this removed for you. I'm sorry for the incorrect information. We don't need your social to remove you. Thanks

Arkansas
1 review
10 helpful votes
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Very Poor Shipping standards. I ordered a package on 3/24 they sent message shipped 3/25. FedEx says will Deliver on 3/27 by end of day. I called Ginny's this Morning with my Complaint. She could not tell me anything about my package. I said FedEx site says it shipped 3/26, to be delivered by 3/27. She says well if it didn't Come Saturday it will come today. That's all I can tell you.

Date of experience: March 29, 2021
Alabama
1 review
0 helpful votes
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Credit Department
February 2, 2021

Need a letter from credit department stating account paid, but can get no response. I needed this letter faxed ASAP, but no one seems to know how to answer phone or do their job.

Date of experience: February 2, 2021
Colorado
1 review
0 helpful votes
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This company has reported false information on my credit report and refuses to remove the information. Their actions have caused my credit rating to decline. This is unfair and should be illegal. Reports inaccurate information on credit reports. Stay far away from them.

Date of experience: January 29, 2021
New Jersey
1 review
0 helpful votes
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Great Company
January 24, 2021

I have been dealing with Ginny's for years. They are an outstanding company. I have never had any issues. And when I had any problems or lost a part, they were quick to handle it.

Date of experience: January 23, 2021
Massachusetts
1 review
1 helpful vote
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Great review
January 23, 2021

I have been ordering from Ginnys for a while now. Never had any problems. The items I order are great. Keep up the good work Ginnys.

Date of experience: January 22, 2021

From the business

Ginny's Credit Plan makes cookware, appliances, dinnerware, furniture, bed and bath, home d̩cor and gifts affordable. Buy Now, Pay Later for all your home needs


ginnys.com
Founded in 1990
Monroe, WI, United States