GiltReviews 908

On Friday May 23rd, I was set to receive a bed I purchased on Gilt, turns out that upon delivery the distributor sent two beds and did not include the side rails. After an immediate call while the movers stood around, the Gilt representative said he would look into it and get back with me shortly. On Friday June 6th, gilt finally contacted me letting me know they could not get the side rails from Mitchell Gold and Company. On June 9th, the company refunded me but I am stuck with a bed in my house that is useless, no solution (no bed), and over 4 hours of my time speaking to customer service, etc. In return they also offered me $75 dollars… The fact that there is no solution is the reason I am writing this review. I spent the last two months passing by beds furniture shopping and if I had known how Gilt dealt with problems as they are with this one then I would not have been doing business with them.
In fact, two weeks prior I ran into another issue with Gilt where they advertised over 75 "One of a Kind Taj Pillows" and when I thought I was purchasing two of the same pillows given they showed 75+, I received two different pillows. While Gilt accepted the return, it was still a hassle and they expected one should know that "One of Kind" meant no two pillows were similar.
The overall customer service is poor as Gilt could not come through with the order I purchased and in return offer me a refund and $75. I would understand if this were a table lamp but it's a bed!

Gilt has some great deals. What sucks about this website is that things go out of stock quickly, there is a NO RETURN POLICY on all things, and if you googled the product, you could find it for a cheaper price on competitive websites.

Sometimes the quality of an item is worth the money, sometimes it is not. Just be careful when making a purchase. You have to ask yourself, how badly you want it, and how many times it will be used, because I've bought a couple of pair of shoes from DV that pinch my toes, and have worn once. Their website it geared towards higher end items and the customer service sucks.

Their website is not intuitive - it is hard to notice that the shipping address which is obsolete does not change when you enter your new address. This means that even if you entered your new address once, you have to be very careful during your next order to check the shipping address. There should be a very clear message asking to change the default shipping address. My orders went to the address that I used to live at 3 years ago, and GILT refuses to refund. Disappointing

While they often have fabulous designers, their return policy is unfair, & Gilt's customer service is among the worst I have ever dealt with.

I purchased a pair of earrings from them. When they arrived, the stone in the center of the earrings was the wrong color. When I contacted them via email, their response, not only took 2 days but was snippy. They wouldn't enter my complaint until I took pictures & emailed them. What a pain, but I did it. Their response to me was they do not take returns for refunds unless the item is over $200, but if I pay the return shipping, they will give me a store credit. I was surprised, as THEY misrepresented the item... the picture was for a different color. Therefore, they should have to pay the return shipping & REFUND my money or send me the correct item, not give me a credit. I won't bore you with the details, but there were several emails that went back & forth & Gilt wouldn't budge. Shocking, just shocking. I will not ever make a purchase from them again. I would rather give my money to companies with better return polices & more helpful customer service.

Their customer service is the worst. They only accept returns and only for store credit. They are very unwilling to help a customer. I am always "indebted" to them with store credits if I return something and forced to spend my money on their website until I use up the credit.

I have ordered jewelry too only to have it arrive in pieces and they refuse to accept the return even when it was not properly packaged or shipped.

I have never dealt with such terrible service. I am so glad to see so many others with the same problems.

One star is way too much!

Gilt accepted my PO Box address. They then accepted my money. Nothing arrived. I called customer service and was informed that they use Fed Ex and Fed Ex does not deliver to PO Boxes...?

So where is my package? Why wasn't I notified that the package wasn't coming? Why isn't there an indication next to shipping addresses that they won't deliver to PO Boxes while ordering? Why did they take my money when there's no possibility of delivery? All legitimate questions! None of these questions had an answer.

I was informed that if I'd like to drive out of Los Angeles to the nearest Fed Ex hub (in a neighboring city which means 2 hours of traffic-each way) I can have my package. But while I live in Los Angeles I'm working on a movie in Atlanta, Georgia until July- so that won't be happening! Had I not been suspicious about the quiet and called them, I wouldn't have even known that the rain boots weren't coming! They have no respect for customers. The time wasted, the effort expended, or the frustration they dump on an otherwise spectacular day. I ordered those boots because I actually NEEDED them- time wasted! And today, I didn't have time to eat lunch in the middle of my 15 hr day because I had to piece this nonsense together. I also slipped and said the EF word on the customer service line. No wonder "foul language" is an epidemic in customer service! That's just karma. And well deserved if you want to be party to abusing customers on behalf of $hitty company like Gilt. You can't expect 'please' and 'thank you' from customers while you take their money and treat them like dog crap!

I have ordered many items from them over the years and I find that they do ship within 3-4 days of placing the order, except during Christmas time where I had to wait for one month to get an order! I have gotten some amazing designer deals like Missoni, Emile et Rose etc at a fraction of the cost. All of the items that I have received were authentic contrary to some of the reviews on this site that they are selling fake items. If I have any problems customer services has been quick to resolve the issues promptly as well. However, I do agree that their return policy and speed leaves much to be desired. I love this site and will continue shopping here...

Some guy named Paul Meegan is the worst piece of garbage customer representative ever. This company has lost a valued member of the company, and the fact that they cannot accomodate their loyal customers says something about their poor business practices. My friends and family have all stopped buying from them, some of those who spend thousands of dollars a month.

Their no refunds policy is the worst I've ever experienced. EVERY other business is able to make exceptions, why can't they? And the previous reviews were right, they often send you the wrong item, and don't even give you a discount. Sometimes their deals are even more expensive than if you bought it directly from the store! What a joke and scam of a company. Buyers, beware.

Really, what a mess this site is... I ordered 2 items with an expected delivery date, which has been surpassed, I contact them and they tell me 1 item shipped, 2 days ago, yet UPS still can't track it as they have no package in they're system. The other item will take more than 5 weeks to arrive... I could flown to Germany and picked up my knives quicker than these blowhards could deliver. STAY AWAY... SHOP ANYWHERE ELSE... YOU'LL BE MUCH HAPPIER!

Worst Customer Service I have ever encountered. Ordered a pair of Jack Rogers Whirlaway rain boots, assuming they would be great quality as JR is a good brand. Within a few month and wearing them no more than 10 times, the lining wore completely down to rubber. I called customer service and was told it was a few days past the 90 day extended return policy and there was nothing they could do. Frustrated I hung up and began wearing double socks to try and avoid the blisters. A few weeks later, after ruining numerous pairs of socks, the rubber seam split up the back of both rain boots. So now they are not only unbearable to wear, but also no longer waterproof. Again I called customer service and after 30 minutes (20 of which they kept me on hold) I was once again told they would not refund the boots. I even stressed how this was not normal wear and tear and how the boots had not even lasted on season. Their only response it that it was past the return window. Needless to say, I'm deleting my gilt account.