GiltReviews 908

My first purchase was a chandelier and it had missing crystals. It took about 3 weeks to get them, but love the light fixture but hated the hassle.

My second purchase was 2 outdoor lounge chaise chairs. They were finally scheduled to deliver 3 days past the time frame, but no big deal. My delivery; however, has been a NIGHTMARE! I received one box which ended up being a California King Headboard!?!?!? WTH?

So after multiple calls and emails to both HomeDirect USA (delivery idiots) and Gilt (clueless people) I still have a headboard sitting on my back deck (box is now destroyed due to numerous rain storms and I can't lift it to the garage nor do I feel like I need to) I get an email finally today that, OOOPPS, sorry we can't get your items. Basically, sorry about your luck.

And I still have this stupid headboard on my back deck that I keep asking them to pick up. This company is a joke. I'd rather pay quadruple price for an item I can actually get than this run around, BS.

ADIOS Gilt... oh and by the way, social media is a wonderful thing for upset customers. Next... making all my friends and family aware on Facebook and Twitter.

This site is HORRIBLE! I bought a deal for a car service roundtip to the airport and right before my trip they send me an email saying sorry but we are refunding your deal. No explanation why. On top of that I had to wait 5 business days for the money to return to my account. I was left with no ride to the airport and down $100 before my vacation. Will NEVER use this site again!

Review of Gilt.com
HORRIBLE, horrible horrendous horrendous (x100) shopping site.
The prices on the actual goods are way marked up; e.g. I compared on other sites. The prices for some of the goods are more expensive (apparently discounted) than the RRP.

They also scam you on shipping and falsely advertise a 'flat rate' but when you don't buy above a certain amount; the shipping 'automatically' increases.

Stick to the more reputable online sites which there are plenty of... don't waste your time and money with GILT. Doesn't get any worse than this!

Hi, I am in Australia and purchase from Gilt. Have been pretty happy with some of the clothes I have purchased, fortunately I know my US size. The other thing I like is that it was easy to call them via telephone when I got a different colour of a Rachel Pally dress I ordered, I told them it was not a colour I would wear. I was concerned due to their 'no return policy'. However was really surprised when the girl said no problem, she could see that I was sent the wrong colour and said unfortunately there were no more in the colour I wanted. So I asked if they could arrange postage so I could return the dress, she said no don't worry, "Keep the dress anyway" and they would credit my account back with the cash I paid. AND they did! Great as this colour suits my sister-in-law, so she gets it and is very happy! Makes me one happy customer and a 'popular' sister-in-law!

Terrible company who lies about the product. I was promised tickets for a Yankee game that I bought for my mother's 75th birthday. The game was rained out... The gilt.com Representative assured us that we could go to a game in the 2014 season. NOW they are denying us the tickets. I even have an email from Jon Andres( their rep) stating we could get another game in 2014. BUYER BEWARE! They took $300 from us and we never got to go to the game. They shouldn't even get 1 star. Donna

Beautiful merchandise with good prices BUT watch out for the shipping/handling prices and the return policy. Also, c'mon Gilt, NO OTHER WEBSITE makes you put in your credit card number before they let you test your coupon code. I refuse to put in my credit card number before I know whether or not I'm going to purchase an item, and whether or not I can use a coupon code makes all the difference.

I ended up using Live Chat to find out that my coupon code wasn't valid (rather than entering in my Visa card number, then the coupon code, which is what the Gilt website requires in order to find out whether the coupon code works). So I did not purchase the item (a $35 throw pillow with $9.95 S/H--no way!) and wasted my time to boot.

Bought a voucher from the website. Called and was told they do not provide the service any more. Contact Gilt and requested refund, who insisted to refund to the credit card I used for the purchase, which I have canceled a while ago. I was insured the refund will come. My bank told me they will not accept this refund and returned the money to gilt two days after receiving the refund. I contacted gilt numerous times after hearing from my bank but was completely ignored. No response, nothing at all.

This review is for Gilt Home.

Having ordered a couch from Gilt, I have had one of the worst experiences actually receiving a product from an ecommerce store.

The order referenced below was a month and a half late (which meant I had nowhere to sit) for that time period. Not only that, but I could not get a clear answer from Gilt on when the delivery would occur and continued to reach out. Estimates I would get were consistently wrong. At a certain point when the delivery was already a month late, I was told that apparently the item had not even shipped and that now Gilt would look into it.

Then, when I was told that the item had arrived in NYC and I would be contacted by a local delivery agent shortly, I did not hear from them for about 10 days. I called them myself many times and the call would never be picked or returned.

Then today, I received a call at 9 AM saying that the delivery people were downstairs. No warning, nothing. I was not home but since I have been waiting for the delivery for months at this point, we agreed that the delivery people would wait 20 minutes for me to get back. The delivery people were gone by the time I got there 20 minutes later and would not pick up the phone. They then came back an hour later and called me from downstairs to deliver the couch. My building generally requires me to schedule deliveries ahead of time, so I had to break the building rules to accept the delivery.

This is not the level of service I expect from Gilt and this was very disappointing.

Gilt.com definitely has some great deals but I wouldn't recommend shopping with them unless you're willing to wait a decade for your merchandise to arrive! I ordered a dress two weeks ago and it still hasn't even SHIPPED. I can't track it or look into the status of the order. It's absurd. At this rate my summer dress will arrive in time for Christmas. I emailed customer service and they simply said that items ship directly from the seller so they have no control over the timing of anything. In my opinion that's very poor business structure. I also don't love their returns 'for credit only' policy. That's simply not customer friendly. If I want discounted designer items I'll stick with the many other discount websites that are out there with far better service and delivery.

Stay away from this site. I ordered a towel set but got the wrong item twice. Originally ordered a Hewson towel set but received a Waffle Terry, instead. Then I decided to kept the waffle terry to save me the hassle of returning it. I decided to purchase the Hewson towel set again for the second time hoping they will get it right this time, since I let them know what happened the first time. But guess what after the second order for the Hewson set, They send the Waffle Terry for the second time again!. Wow! What a joke right?. Stay away!

Gilt is the Worst! I am an avid online customer. I love the discount sites. I have been a groupon customer since they began. I never had a problem with groupon and the items are pretty much as they are stated, no bad surprises mostly good ones.
Living Social same thing. Very good no problems.

My friend bought me a gift certificate to blue apron for 3 meals to be delivered to my home. I went to redeem and was told I have to join a weekly subsciption or they will not honor, I never heard of this. Why would they issue a gift cert if they are not honoring. Scam. I am delfated and feel like they got us.
Never again...

Purchased dinner at Gordon Ramsay's restaurant in LA (@ The London). Offer was for 5 course meal and wine pairing.

After purchase was made, received email from support stating: "Thank you so much for purchasing our Gordon Ramsay at The London West Hollywood.

Unfortunately, the voucher incorrectly listed that your offer would include wine and/or wine pairings. Listed below is what your offer will now include:"

If this is the standard business practice of Gilt, offering a very specific item and than once purchase is made changing the offer, not a company that I want to do business with.