GiltReviews 908

Awful customer service. A bunch of incompetent individuals! I have contacted this company and spoke with three different individuals on three separate occasions and each time it has taken them over 30 minutes to answer very simple questions. The return policy is also VERY awful. You will not be issued a refund for anything under $199. Just a store credit. In order to use your store credit you must place a credit card on file. Very stupid system. Not to mention a lot of their prices are much cheaper on other sites. Don't waste your time or money!

Tricky site! Take money from customers for no reason. Tell you one thing and do the opposite. I will never order from them again!

They must ship via 'carrier pidgeon'. I EVERYTIME I order from this site, it takes at least 2-3 days for an item to leave the warehouse. Warehouse is located in KY... I live in IL. It to 10 days for a SCARF to be delivered. I wouldn't have a such a problem if I wasn't forced to pay $8 to ship.

I ordered a pair of boots two days ago, and they still have shipped out yet.

A couple of times I was told they were waiting on the items to arrive from the vendor so they could ship them out. Why put item on sale that you don't have in stock?

Purchased what was supposed to be a new, authentic Roberto Coin gold & diamond bracelet. It arrived packaged in a flimsy plastic bag--not the box that all new Roberto Coin jewelry is packaged in--and had no papers to attest to its authenticity, which also comes with all Roberto Coin jewelry. There is also a small defect in the bracelet. I have tried working with customer service, which has been not only frustrating but useless. It took three emails to get them to answer the question, "is this a new, first quality item", and then they only answered that it was not a pre-owned item. I have received no answer to my question asking if it is first quality. As to why it came with no box or papers, I was told that the description did not indicate it came with these, and I would just have to take their word that it is authentic. At best I believe I was sold a "second" or at worst a "knock off." This was an expensive mistake; one I will not make again. I will no longer be purchasing anything from Gilt.

There customer service is horrible! I asked for a store credit not refund for a gilt city voucher in which the merchant could not accomodate the customer in a normal and customary situations. So I refused to go back to that business and as a result asked Gilt for store credit and was denied even after speaking to the manager. Consider the warning!

I buy from this site every 2-3 months. They usually have good deals and I particularly like their deals on toys and kids clothes. Their shipping is very fast, you only have to be careful with non-returnable items as once they ship you cannot change the order anymore. Unfortunately they do not ship big items internationally so I sometimes miss out on great deals:)

Their customer service is ok, some people are great and understanding and others not so much so thats why I only give them a three for service. It really depends on who you are dealing with.

So far I never had issues with the stuff I bought, They are in impeccable condition and are exactly what I expected. If the size is wrong you send it back and if they have stock they will send another size or give store credit.

Just be aware that for most returns you'll only get store credit which can be risky if the item you ordered arrives and isn't up to your expectations and they don't have anything else you want. The cashmere sweater I bought from them didn't seem like much of a bargain in terms of the quality of material and fit compared to nearly identical items I have bought elsewhere for less at places like UNIQLO and Filene's Basement, but of course you can't always count on getting quality cashmere at a discount, it's hit or miss.

Stay away from buying from this site! Worst customer experience. They lost my first item and didn't ever inform me until I called... then they said my anniversary present to my boyfriend would ship in September and now it's almost December and after many calls in which they assured me it was on its way... they then tell me it is never going to come and UPS lost the item. OH and icing on the cake, I can re-buy the item and hope that it will come in February! 5 months after ordering the item I may have a hope to maybe receive it. And best part is you didn't try to appease me in any way.

Not impressed with my first (and last order). Ordered a dress for a father-daughter dance and was told it would arrive by 11/3. Didn't arrive for 4 more days and ended up missing the dance all together. It was originally ordered on 10/3. Not worth waiting over a month for and the return policy is the worst with store credit only.

I bought a Forte Cashmere half zip pullover. Godd quality but it is not acceptable to have a slash-through price of more than 350 Euro for a product manufactured in China, despite then it is shown as discounted to around 130! I suggest Gilt should add "Made in..." to the products.

Desperately needed a refund on the wrong voucher I purchased for boots for my daughter. The Team quickly responded, credited my acct. For the voucher I purchased and enabled me to buy the higher priced one. Redeemed me with my daughter, I hope! Thank you. This is the second time your Team has helped me out with a problem. You guys are great.

I have been a longtime member of Gilt, was buying from them when they started and before many people knew of them. They have changed their policies over and over again, first it was a full refund, now its only a store credit under $250. Now after spending so many years and gaining points I used part of them towards some shoes. I asked the rep to check before I bought the shoes if I had to return them would I get money or points back? She explained I would get a credit for the money I spent and the points would go back to my acct. Now after having to return them they are telling me I'm out of luck, no points and just a measly small credit. After so many years with this company I am very disappointed. Will not be shopping with them again.

There's always a problem with this site. Either it takes one month to ship your product, or the sizes are not standard and you cannot exchange. Twice I got a bra on my size and it was either too small or too large and they will not exchange it. They have absolutely terrible costumer service and when I had to buy the same bra a size bigger they didn't even offer me free shipping. Absolutely awful