GiltReviews 908

I have never bought from Gilt.com before. I was lured to Gilt.com because they advertised very low prices on what seem like clearance items. After buying, I regret it. There were many negative surprises I learned after receiving my purchases. 1) I bought 4 pairs of shoes, and now will return 2 pairs because they don't fit. When return items YOU DONT GET your money back. They give you "Gilt Credit". WTF? Implication: When you buy from them, you RISK not getting your money back. Now what the heck am I going to do with $200 in "Gilt Credit" if I don't like any of their merchandise. I'm stuck with "Gilt Credit" until they feature something I am delighted to buy. 2) Customer Service - THEY HAVE NONE. If you email them with a question, which I did, I get an auto reply saying they will contact me in 3 (THREE) days. Then I call the 800 toll free tel#. I was on hold for 20 minutes, before I finally gave up. BOTTOM Line - THEY TAKE your money & give customer service that is a disaster. Other mail order businesses will take the risk out of buying by giving you a full refund if you return items you don't like. Gilt.com only gives you credit an exchange. I, right not don't like any of their items for sale. So I'm stuck with $200 in gilt credit and they have nothing in their inventory I want to buy, or they don't have what I want to buy in my size. This is really frustrating.

The customer service is poor they don't stand behind their products. I ordered a lapis bracelt the quality was very diffrent than the website and horrible in person. They would not exchange for a store credit. They also would not honor a discount they sent me after it expired when it was a problem on there side they did not resolve in time. I would suggest shopping some place that cares about its customer.

I purchased 3 pairs of shoes within a 12 month period at a average price of $170. One of the purchases was a pair of $179 Millburn captoe oxford dress shoes which I wore approximately 10 times over a 5 month period - both shoes are peeling all along the edges of the tongue flaps and where you insert your foot. I wrote an email and spoke to a customer service rep requesting I return the shoe for inspection and verification that the sole will prove the shoes were only wore a handful of times and that poor quality was the reason for the return.

The company just continued to state their 21 day return policy and really did care about the quality concerns nor that I was a loyal customer.

Stay away at all costs, especially with their Gilt branded Millburn shores.

I have spent over $32,000 on Gilt.com and earned 68,000 insider points. Gilt has a fine print policy that you lose your points (in this case my points are worth $200) if you fail to make a purchase within 6 months. They do not inform you of this policy and do not warn you (unless you call slyly embedding the notice of point expiration in only 2 of the literally hundreds of emails you receive from them). I found out today, CyberMonday, when logging into the site, and they were very rude on the phone when I called to inquire. They have lost my patronage.

I have been waiting for my money to be returned to me for a while now so I went online to find out where it was... and of course I then spied the fact I have a "Credit" to spend at the site rather than getting my money back. I spent money on your site so I expect to get money back! Don't use this site I implore you, go somewhere else and get customer service worthwhile, this is a toal ripoff company and not in the spirit of the internet at all! They effectively took my money and gave me nothing for it, and if tahts not a ripoff then I don't know what is.

I purchased an expensive Kate Spade bag from Gilt, and fewer than 5 months later it is completely falling apart, one of the handles is almost completely detached. I have only used the bag 3 times! I called Gilt to report this, and the customer service representative was rude and unhelpful, and refused to make any exception based on a defective product. Also, I'm not even sure this is an authentic bag as it arrived without a dust bag, a tag detached, and is now falling apart. I would definitely not order any high-end merchandise from Gilt, because I don't think it's authentic, and if there is ever a problem you are out of luck!

You won't know what you're paying until after you checked out. Gilt even says "The sales tax quoted at checkout is an estimate." How difficult is it to show the exact amount at checkout? This place is run by incompetent people who can't even hire someone to properly code a site. Everything is an estimate, which shows how careless these people are about their business. They'll significantly over-estimate the weight of your package so you pay a huge amount for shipping. When you run into a problem, customer service is one of the worst out there. Completely unhelpful and you'll never get your problems solved. And that "return" policy is a joke; it's an exchange policy. Consider everything you buy here final sale. You get a site that looks modern, but is unreliable and when you run into a problem, CS won't be able to fix it. There are other places on the internet to buy from, avoid this place.

First of all I am a daily shopper on the gilt site!
It is a ritual for me to find incredible fashionable items and escape for a bit from responsibilities! Nothing better then shopping.(. Best teraphy at times!)
I am an Italian woman living in laid back la Jolla Calufornia... Shopping on gilt brings me back to shopping experiences I have only had in Milan or New York City! Thank you for that!
Returns and customer services are also outstanding! Gilt group is my very favorite in every possible way!
Grazie e CIAO!