GiltReviews 908

Purchased a pair of dress shoes that the leather peeled after being worn two times. I do not wear these very often so I didn't realize the defect in their time period. The customer service was terrible and did nothing to remedy the situation of defective shoes. I will not be purchasing from them again. I understand that there can be issues with products from time to time but there is no excuse for poor customer service and the customer baring the cost in these situations.

Unless you want to lose money, don't ever shop at Gilt! They false advertise, sell items well over their retail price and don't resolve customer issues. This company is a joke.

They advertised a Balenciaga handbag as $999 on sale from $1325. It turns out that the bag's retail price is $785. I submitted proof (Balenciaga online sent me an email stating this bag is $785) along with pictures, dimensions, and links from other retailers. Gilt's response has been "we cannot match that sale price".
My sister wants to purchase a necklace from them and I told her not to buy anything from Gilt! It is now my mission to tell everyone about this horrible company who should not spend one more day in business.

I ordered a Cole Haan coat and it arrived damaged. There was a 10cm long scratch on the upper front part of the coat next to the collar.

I knew it was nonreturnable. I read their International return policy when proceeding with the order and it said that "In order to provide you with quality designer pieces))) LOL... we're unable to accept returns on some items. Don't worry, though!... If your item is defective or has an issue, then our Customer Service team will gladly assist you."

I can assume they were glad to receive my claim and the pictures I've sent them, but they repeatedly did not admit that the coat was damaged and refused to offer any solution or compensation exploiting the fact that the item is non-returnable and I am not in the US.

Cynical deception!

-----------------------------02/02/16-------------------------
OK. It's resolved now. I'm sending the coat back today.
After a bit of correspondence caused by this review Gilt has offered return and refund. Even a refund and not a credit - thanks to the recent change in their return policy.

I referred a friend to Gilt city and in doing so, you get a $20 voucher if your refferal makes their first purchase. I wanted to purchase a Spa package on Gilt but when I was checking out their was no credit for $20. I contacted Gilt City about not being able to redeem my referral credit of $20 but they said I said it should apply but when I get check out and ready to pay it didn't show up. I believe this is a scam on Gilt's part. Their customer service is horrible, unethical dealing with problems, and liars. Consumers beware of their referral as they do not grant it as they say. I will never buy at Gilt City again. BUYERS BEWARE!

I purchased a bed and two dressers on Oct. 5th. The manufacturer alerted Gilt that the bed was on backorder but they didn't tell me until a week after I purchased the unreturnable items. The dressers were not on backorder but they lied to me and said they were to avoid extra shipping costs. I caught them in a bold faced lie so they finally gave in and shipped the dressers last month. The bed, now 4 months later is still not here. Their shipping company lost the bed and Gilt has wiped their hands of it. They won't give me a refund and I spent well over $3000. I changed my entire room to match these items and now I have half of a set I can't get my money back. I filed a Better Business Bureau complaint and they LIED again and said they spoke to the shipping company and they will schedule a delivery. The shipping company said they just spoke to Gilt today and that they still haven't found the package and therefore cannot schedule a delivery. And to boot, the item number now says it's half king bed parts and half queen parts. Gilt said they don't know if that's really true or not and can't do anything about it. I'm still sleeping on the floor and Gilt has done nothing to help. They have the worst customer service ever and most of the time it takes 45 minutes or more to get a live person. SAVE YOURSELVES AND NEVER USE THEIR COMPANY. EVER. SO MANY OTHER GREAT SITES OUT THERE LIKE WAYFAIR for home goods.

I had a $20 promotion in free items, I made a purchase of $12.00 then with added tax it came to approx. 7cents. It then gave me free shipping for one hr as advertised, so I added an additional item that should have still had been free but then charged shipping! I called and was told the free shipping for one hr was only on my NEXT purchase although it showed up on my first so I was then charged a total of $5.95 to my card! What a GIMMICK! I then removed the last item and I better have a credit on my charge card! BEWARE

I ordered 2 sets of cutlery on their site. The pictures looked beautiful and modern. The cutlery that arrived was in a similar modern style, but extraordinarily long and there was absolutely nothing mentioned in the description about the atypical length. The regular forks and spoons are longer than most of serving ware and the appetizer forks and dessert spoons are similar to most dinner utensils. These utensils are for giants! I sent Gilt a photo highlighting the discrepancy between the photo on their website and what arrived, asking them to allow me to return them, but they refused to offer any solutions. Do not order anything from Gilt! It may be nothing like the description! To add insult to injury, their so-called black friday flash sale price was actually significantly higher than what these cutlery go for anywhere else.

I have been a huge shopper and fan of Gilt for years. However, something HUGE has changed in the company over the last one year in particular. The number of items I have purchased for this 2015 holiday season from Gilt? ZERO. The prices have skyrocketed and the choice of new, quality items, DISAPPEARED for all of 2015! I'm shutting down their app. Today. The must have sold out or are out sourcing services to other countries- it's a dreadful experience. I hear the same from all friends I referred to the site- we are all shopping locally for the good things at lower prices. Think Lord and Taylor... anywhere but GILT.

RIP my once go-to shopping site favorite.

I have given gilt the opportunity to mend the issue with my purchase what happened after I contacted them speaks to so many issues.The description said it was a vintage bag In good condition. I relied primarely on the photos for my purchase. On the site, It looked great. Imagine my dissapontment when the bag arrived with extensive damage and with zero certificate of authenticity. I sent them photos immediately and asked for a refund. They replied saying that they were sorry I was disappointed but that this purchase was non refundable. I pointed out the fact that they either edited the photos to show no damage or used a completely different purse when listing the item because the bag I received was beyond abused. Again I got a long paragraph of apologies for how unhappy I was but this item was non-refundable.
So here are the lessons when purchasing from gilt- when they say "vintage" they truly mean a trashed, heavily stained, scratched old bag. When they say in "good condition" they mean it is simply still in one piece. And when they say "Hermes" they mean it has an H on the front but good luck knowing what you really bought because they provide absolutely no evidence of authenticity. Finally, when lthey provide you with 3-4 photos of this vintage Hermes bag in good condition the misrepresentation is equivalent to that of the phenomenon we all know well; of the selfie of a very heavy girl making a kissy face, pushing her cleavage together taking a photo from the highest angle her arm allows, uses the most drastic filter, crops her photo to only show her face and bust and calls herself cutirbabygirl6969...
You know what arrives in the mail when you buy a vintage Hermes bag in good condition for 3k from gilt? Cutiebabygirl6969 indeed but this time in all her curvy glory, zoomed out to show her standing in a bathroom full of dirty clothes and mildewed bath tub. No filters no kissy face, no makeup. And you know what gilt will say to you when you say that's not what you pay 3k for? "We are very sorry you are not happy but this vintage item is non refundable"

I ordered the one and only thing my grandaughter wanted, got confirmation order was shipped and date should receive. When did not come was told so sorry it was never shipped. When called for manager Jaime was a joke. Said his manager did not take calls and would not give me vendors indoemation. Then advised that it was lost in transit. Which is it? Can't even get story straight of why I did not receive. Out of stock so could not over night it. This company is a joke and I would not order anything from them!

Now they want to give me a 30% discount on my next order. Really, like I am stupid enough to use you again. What a joke!