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GiftTree

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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GiftTree Reviews Summary

GiftTree has a rating of 3.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.

service
296
quality
1,151

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17,502 reviews

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Tennessee
1 review
0 helpful votes
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Very disappointed!
January 12, 2023

Very disappointed! There were supposed to have been initials on the board

Date of experience: December 13, 2022
New York
1 review
0 helpful votes
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My gift basket was delivered on time
December 13, 2022

My gift basket was delivered on time. The recipients lived it. Very good experience. Loved the free shipping!
Will be ordering more.

Date of experience: December 13, 2022
Canada
2 reviews
0 helpful votes
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Lower prices and more sales and always free shipping

Date of experience: December 13, 2022
New York
1 review
0 helpful votes
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Nice selection gift delivered on time in in great condition

Date of experience: December 13, 2022
GB
1 review
0 helpful votes
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I found all your 'add ons' for deliver etc. rather expensive! I looked at your site because it said 'free delivery' to discover it did actually cost me! Not too happy about that!

Date of experience: December 13, 2022
California
1 review
0 helpful votes
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On time thank you!
December 12, 2022

On time thank you! Everything looks good! The baskets are well organized.

Date of experience: December 12, 2022
Georgia
1 review
0 helpful votes
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I paid $30+ extra to expedite the delivery to the next day and they didn't even receive it until 4 days later. This was for a family who was grieving the loss of their husband/father. Very disappointing.

Date of experience: December 12, 2022
Illinois
1 review
0 helpful votes
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I received four delivery confirmation emails for gift baskets ordered. I ordered four gift baskets to send to four different addresses. I received two emails confirming delivery to one address and two emails confirming delivery to another adddress but no email for other two gifts. Now I don't know if two were delivered to two addresses or where the other two are.

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2022
Texas
1 review
0 helpful votes
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Excellent experience
December 12, 2022
Updated review

Excellent experience. Ease of use - very intuitive online ordering process. Remembering my address book was enormously helpful.

Date of experience: December 12, 2022

Very intuitive and easy to use ordering system
December 12, 2022
Previous review

Very intuitive and easy to use ordering system.

Date of experience: December 12, 2022

The ease and efficiencies of your ordering process...
December 17, 2021
Previous review

The ease and efficiencies of your ordering process -especially around Christmas - were fabulous!

Date of experience: December 17, 2021

I love your plartform and ability to build a contact...
December 17, 2020
Previous review

I love your plartform and ability to build a contact list and shop to/for it.

Date of experience: December 17, 2020
Ohio
1 review
0 helpful votes
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Easy to navigate and good presentation
December 12, 2022

Easy to navigate and good presentation. A very impressive selection for the hard to please crowd.

Date of experience: December 12, 2022
Florida
1 review
0 helpful votes
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Easy ordering & checkout!
December 12, 2022

Easy ordering & checkout! On time delivery! My friends were thrilled with their charcuterie package.

Date of experience: December 12, 2022
Pennsylvania
1 review
0 helpful votes
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Flawless, easy checkout using partial credit from a previous order

Date of experience: December 12, 2022
Illinois
1 review
0 helpful votes
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Very disappointed with the size of the product relative to the picture shown on website

Date of experience: December 12, 2022
Washington
1 review
0 helpful votes
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This is my third basket order for clients and family...
December 12, 2022
Updated review

This is my third basket order for clients and family in the last month. They have enjoyed receiving the basket and it was easy to order. I will continue to use these as thank you gifts for clients!

Date of experience: December 12, 2022

I love your selection, and that your items in the baskets...
December 1, 2022
Previous review

I love your selection, and that your items in the baskets seem like they're desirable.

Date of experience: November 30, 2022
New York
1 review
0 helpful votes
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I was offered a 15% off if I signed up for emails and later during checkout a 20% off and neither was applied to my order. Quite the bait and switch.
With follow up from the company I learned that it was simply my product choice that was not eligible for the promised discount. There should be much better language about exclusions in the future.

GiftTree attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 12, 2022
New York
1 review
0 helpful votes
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Excellent
December 12, 2022

Excellent. Easy of use. Great experience. Love their service

Date of experience: December 12, 2022
New York
1 review
0 helpful votes
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It was fairly easy to do the orders online. Even though I had a difficult time uploading my excel sheet, so I had to enter it 51 of my orders separately. Some orders are still out, so get back to me when it's all done.

Date of experience: December 12, 2022
Florida
1 review
0 helpful votes
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I am 84 years old and found it very easy to order. I'm not that good on the computer that's why it was very important. This gift is for A retired catholic priest so this was absolutely perfect. Not too personal but very nice.

Date of experience: December 11, 2022
Michigan
2 reviews
0 helpful votes
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I have no issues
December 11, 2022

I have no issues. The orders were delivered to the correct address on time.

Thank you

Date of experience: December 11, 2022
Massachusetts
1 review
0 helpful votes
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Very easy to send this gift at a difficult time. Thank you

Date of experience: December 11, 2022

From the business

Shop for gift baskets, wine gifts and more at GiftTree. From sympathy gifts to gourmet gift baskets, shop gift ideas for any occasion.


gifttree.com
Vancouver, WA, United States