GiftTreeReviews 1,896

I was very disappointed my gift for a big customer was not delivered on time for Christmas. I know the weather caused the delays. I totally understand.

I called customer service and I had the most amazing customer service rep James Sargent he was absolutely amazing. He was kind, understanding, listened to my concerns my gift for a big client wasnt received in time and i was totally embarrassed the client did not get their gift. James went over and above he took the time to contact the customer and tell them why it was delayed. You have an exemplary employee he took the initiative to make me happy and go over and above. I will be a loyal customer for this reason. I order a lot of baskets for my customers i real estate and will order from your company because of James. I hope you give him a nice gift or bonus for his amazing customer service.
You dont find that service these days. I used to own my own business and I know how hard it is to find amazing employees like James so I hope you recognize him.

I ordered this as a Christmas present that was supposed to be delivered on Dec. 23rd. The gift was delivered TODAY, Dec. 27th! I never had this issue with another company I've used in the past. This is NOT acceptable especially since these are California wines and being shipped IN CALIFORNIA! So you cannot give a weather excuse. I expect some kind of refund or compensation for this inexcusable delay.

Paid for item to be delivered on the Thursday before Christmas and it has yet to be delivered. (12/27)

My mother in law sent me a picture and f the fruit, which would not even buy these in a grocery store, very disappointed

The gift was received with the wrong message and from the wrong senders. Very disappointed.

I wasted so much time trying to get a floral bouquet added to my order only to be told after waiting a long time that it couldn't deliver flowers to the area I was sending to. Delayed me from getting rest of my order submitted
However when I eventually got a response saying that they didn't deliver flowers to the area I was able to proceed sending my chosen hampers to my daughter for Xmas. All arrived on time and they were deemed fabulous

Poinsettias were ordered. Notified that order was recieved. Advised of delivery date but that poinsettias were not available. Was advised that best cut flowers would be sent. Next day potted plant arrived. No flowers. Not sure what type plant it was.

Unfortunately... I ordered a basket on 12-16-22, I selected 12-23-22 for delivery. It is now 12-26-22, that gift I sent for Christmas, was never received! Not only that, there was no one in customer service from 12-24-22 thru 12-26-22! GiftTree targets the holidays for the most profitable season for their company, but not important enough to provide customer service on the holiday's Eve?!? I'm so disappointed! I'm embarrassed! I will never use this service AGAIN! 2 thumbs DOWN!

I PAID EXTRA SHIPPING TO BE SURE THAT THE PACKAGE SHOULD HAVE BEEN DELIVERED ON DEC. 23,2022.
THE TRACKING SAYS THAT THE ESTIMATED DELIVERED DAY IS TUESDAY DEC. 27 BY 9:00 PM!

I placed an order on December 11,2023 it was to be delivered on December 23. I paid a high peak extra delivery charge of $4.95 for peak delivery time. The order wasn't processed until the 19th-8 days from the order date and wasn't shipped until the 21st-2 days before it was suppose to arrive. I received an email notifying me it would now not be delivered until December 30th. I know the weather has been somwhat of a factor in delivery but if it had been processed in a timely manner the weather would not have been a factor. I will not be using Gift Tree in the future.

Your website is easy to navigate and the many gifts on display are nicely described. I placed my most recent gift order on Dec. 26th and to my astonishment it was successfully received ahead of time on Dec. 29th! Never expected a last minute gift to arrive by New Year's Eve. I am so impressed with GiftTree that I no longer use other companies for gift giving.

I specifically ordered the gift basket to be delivered on December 27 as I did not want it before Xmas! They delivered it on the 23rd which in most cases I understand but it was meant for a special occasion afterwards!

Great pre Christmas on time and as advertised
Thank you

Paid extra for a Friday delivery. It's now Sunday night, and still hasn't been delivered.

It was easy and convenient to send the Right Item at the right time.

Great experience. Sent to some friends and my parents. Both arrived on time. For my parents, it was the Friday before Christmas and the weather was terrible. They delivered to the door to make sure the fruit was not sitting out in the freezing cold. Friends and parents shared that the fruit was beautiful and the assortment of fruit and cheeses was great.

Not at all happy with the service. Will not order again the deliver was promised on the 23, then 24, and then sent me a email that it would be delivered on the 25th. We know no one works on Christmas Day that was a complete let down for me as well as the person receiving the gift. You live and learn I guess!

I placed an order for over 60 baskets! Multiple Clients received rotten fruit. Multiple clients did receive their baskets on time. When I called they couldn't even give me a status. I will look to use a new vendor for my future needs!

The gift baskets were received in a very timely manner and in time for Christmas. I received thanks and very positive feedback from the recipients.