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GiftTree Reviews Summary
GiftTree has a rating of 3.5 stars from 1,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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A new experience -very satisfying. Delivered in time on a short notice
The process was seamless! Our items arrived before Christmas which is what we wanted.
Terrible, my gift did not arrive on time, even though I spent extra for delivery on Christmas Eve. Never again.
Did not recieve. I checked with the recipient and she did not recieve it. I spent extra money to get it there and never received. I'm not a happy person right now.
Hi susan,
Thank you for your recent order! I have reviewed the tracking details of your gift and do see that the cause of this delay was due to severe weather conditions. Our team and the shippers had been working diligently to deliver as many packages as early or on time as possible and sadly, despite our best efforts, there were severe storms right at the end of this peak season that impacted deliveries. We are truly sorry for this weather delay. This is not the level of customer service we're used to and we apologize that we've let you down.
Best regards,
Nicol M.
Easy process- timely delivery- multiple choices available
The order sent to New Jersey was never received. Order was placed almost a month ago. Plenty of time for on time delivery. You have let me down, I wont forget!
Hello Robert,
I sincerely apologize for the delayed delivery you experienced on your recent order. I have reviewed the tracking details and it does appear that there was a severe weather delay that impacted the shipment of your package. We did issue you an in-store credit of $20 on the 26th of December for the inconvenience this may have caused. I hope this was able to resolve this matter, we appreciate your understanding.
Best regards,
Nicol M.
The items were a Christmas gift. And the receiver said the items were well presented and food items tasted very good
The recipients were very happy with the gift basket and I was grateful that Gift Tree had such a great selection to choose from.
Paid for express delivery and items did not arrive
I was very pleased with the selection and the fact that you delivered this gift basket, on time, eventhough I waited until a week before Christmas. I will make sure to use your services in the future.
I'm impressed. The gift basket was as advertised and delivered ahead of schedule. Thank you
Recipients were pleased. Arrived on time even with bad snow storm
I AM VERY DESAPPOPINTED THAT MY SON DIDN'T RECEIVED IS PACKAGE IN DENVERWE ORDER ITALIAN CHEESES AND CHARCUTERIE WITH AURIN ESTATES, I PAID $50.90 EXTRA BECAUSE YOUR MISTAKE IS ORDER WAS PUSH FOR SATURDAY THE 24 DEC.THE NUMBER IS *******-tgif-2787.1 SO I LIKE TO KNOW WHAT YOU CAN DO ABOUT THE 2 BASKET THAT MY SON RECEIVED BY MISTAKE *******-sgif-5917.1 and *******-sgif-6785.1;I never order 2 basket for MY SON ONE FOR TRACEY AND ONE FOR BRIAN THAT I AM STILL WAITING TO RECEIVED HAND HE IS LEAVING FOR SKI SUNDAY FOR THE WEEK WHAT DO YOU EXPECTED HIM TO DO. PLEASE GIVE ME A ANSWER AS SOON AS POSSIBLE FOR UPDATE, AND I LIKE TO HAVE A RETURN LABEL FOOR TRACEY WHO RECEIVED 2 BASKET SO WE CAN RETURN THIS BASKET
I AM GLAD THAT MY SON AND GRANDSON IS GOING TO GET THIS BASKET BEFORE THEY ARE GOING SKI SATURDAY. THANK YOU VERY MUCH FOR YOUR SERVICE
Hello, Very disappointed with the entire experience. This was a Christmas Gift for my sisters family, 15 people. Order #*******-cgif-2791 - Italion Cheese and Charcuteri package. First off your website offered Free Shipping up until Midnight on 12/19/22 which wasn't true. I placed the order on Sunday morning the 18th. Plenty of time for you to have the ordered sent out & received by the 23rd, which your website stated as a delivery date and was selected. You company didn't even have sone of the items I ordered in stock but assured by Sara that there still wouldn't be a problem for it to be received on the 23rd. The order wouldn't be shipped until 12/22/22 and now looking at my tracking #1Z5R13Y*******333 won't be received until 12/27/22. Her children will not even be there anymore. Scott Morrison
Hello Scott,
Im so sorry that your order arrived later than intended. I reviewed your order and it does appear that the warehouse from which your gift was shipped was experiencing severe weather conditions the day that the item was scheduled to ship and that appears to be the cause of the delay. I understand the inconvenience this can create, and sincerely apologize for any trouble this may have caused. At this time we have issued you an in-store credit for the shipping amount you paid, this will be sent to you in an email shortly.
Best regards,
Nicol M.
It went great! The website made it hard to remove the ribbon
No problems at all! This was a gift sent to my daughter.and her husband. They are delighted with it.
The gift was delivered ahead of the estimated date which was a bonus since I was late in ordering.
Thank you!
Good communication regarding order details and delivery.
The delivery is delayed for 1 whole day, no response from the company. I paid more than $27 to receive the Italian charcuterie by December 23, it seems someone took my box, the company seems fast to take your money but delivery is another story
The delivery is a little bit delayed that's why I rate the service 4 stars, other than that seems good, I havent received my first order yet so I can not properly qualify your service
The recipients who recently lost both spouses (my aunt and her daughter) seemed to really appreciate the quality and detail of the basket...and the wine and chocolates!
Thank you for expedience in delivery
Cydney
Great purchase and delivery.
Product selection was great.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi susan,
Thank you for your recent order! I have reviewed the tracking details of your gift and do see that the cause of this delay was due to severe weather conditions. Our team and the shippers had been working diligently to deliver as many packages as early or on time as possible and sadly, despite our best efforts, there were severe storms right at the end of this peak season that impacted deliveries. We are truly sorry for this weather delay. This is not the level of customer service we're used to and we apologize that we've let you down. At this time we have issued you an in-store credit for $20, I hope you will accept this as a resolve to this matter.
Best regards,
Nicol M.