GiftCards.comReviews 361

Terrible, terrible, terrible! RUN don't walk away from this site. Purchase your gift cards at the grocers, at drugstores, or directly from the retail merchants - NOT giftcards.com.

My husband received a $100.00 VISA gift card from a client. When he remembered to use it, it had expired. No way to renew it, the $100.00 just gone, no recourse. Where does that $100 go? Not to the original purchaser ( his client) and not to any retailer... so I'm guessing giftcards.com just got $100.00 richer.

Through some bogus backdoor "Internal Security" excuse, my order for a gift card for my son's birthday was cancelled. They could only provide a "chat" response, and could not tell me the reason for the cancellation for "proprietary" reasons. They told me they would "escalate" my "concern" to a higher level, but my son's birthday is today, and I wanted a response today. However, this was not enough to speed up the response. I am looking for another vendor immediately, and will never use this site again.

They don't deliver gift cards within 24 hours as they state when you're ordering. In fact,
They state that most cards are delivered via email within 2 hours, but can take up to 24
Hours. I'm way past 24 hours, and have not received the gift card via email, as they assured when I placed the order. I should have visited this website first to see all of the horrible reviews they've received. Now I'm left wondering if I will receive the card I ordered, at all- 24 hours after the order, 48 hours after the order, 72 hours after the order, 1 week after the order---

BEWARE: giftcards.com ruined my companies $8,000 employee and resident incentive reward program.

If you are a business trying to use this company for any purpose -not only are you TACKED with a $5 fee PER CARD, but their customer service team was less than helpful, and even though I spent thousands of dollars there is ZERO working with you to solve any sort of issues that come up.
No one in the corporate office understands this or even cares. So now- rather than have my company continue spending hundreds of thousands of dollars a year with them, I just sent out a memo to all 300 employees to no longer use this company in any fashion.

SO DISSAPPPOINTED.

Website and email links don't work, telephone numbers do not work. For example, trying to send an email requires proving you are human with perpetually streaming Capcha pictures asking me to identify an unending stream of traffic lights, storefronts, busses, motorcycles, crosswalks, etc.

They cancelled my original order claiming my credit card was invalid. I made several attempts to order and received "no-reply" emails refusing my order. Later I discovered that all my attempts had become active orders. I have tried to reach them to cancel these orders but have failed. Finally I contacted my credit card companies and all charges from this company will be investigated for fraud.

My husband I bought two 100$ gift cards for our family on the mainland for Christmas. One was delivered to our daughter in Illinois with no issue. The second card didn't seem to arrive in a timely fashion. My son waited, and waited, until over three weeks had passed and still no card had arrived. We didn't know what was wrong, so finally we called the giftcards.com only to find that USPS showed the card had been delivered nearly two weeks earlier! My son never received it.

According to them, the card was used the same day it was stolen from his mailbox and only a few cents remained on it. We were terribly upset and asked what recourse we had, since the card was NOT used by my son and daughter and law. We offered to call the police, to report it to USPS, whatever we needed to do, in order to cooperate with an investigation and get a refund or replacement. Giftcards.com was NOT at ALL helpful and basically blew us off, saying we should report it to the credit card company we funded the card purchase with. The credit card company (Costco) is reviewing this, but according to them, the seller of the card should deal with this situation. They have declined to refund our purchase as of today, due to the fact the PURCHASE was legitimate. The secure delivery of the product was not.

They problem with these gift cards is simple; There is NO protection for the purchaser if a card is stolen, and they have absolutely NO security for card activation. It would be SO EASY to send an activation code separately in the mail, or even by email to the recipient, so only they can activate the card. We paid eight dollars for this 50 cent envelope to be delivered, yet they couldn't be bothered to send a separate secure activation code for the card?

My gift to my son was ruined, and we lost $108.00.

My advice is STAY AWAY from purchasing gift cards from any company that doesn't offer secure activation and that doesn't offer a guarantee against theft.

We learned the hard way how easy it is for a rogue postal employee or a neighborhood thief to steal your gift, apparently with no consequences.

I hate to sound like a broken record, but these folks do not deliver as promised. I purchased these cards on 12/24/18 and the promised delivery by 12/25. After all, all they need to do is email them. It's now 1/1/19 and the web site status says, "Purchased, and still processing". None of my employees that I sent these to have received anything. This is pretty simple, if you can't deliver on time, please don't commit to doing so. You're only damaging your already ruined reputation.

Product did not arrive on time! That is why I chose to use this site... it stated that the product would arrive before Christmas. When I called, after waiting on superhold for over half an hour they blamed it on me for not choosing the expedited shipping... really! I was very careful regarding the delivery time. The website showed that it would arrive in plenty of time with the option of standard shipping. When I told the rep this, he then blamed the Post Office for the delay. By the way, the rep's demeanor was so unemotional, that I felt as though I was talking to a computer, no empathy whatsoever! They also have an expiration date on the cards. After reading the other reviews, I hope the recipients don't have trouble using the cards. Ridiculous company. Sorry I used them. Never again.

They processed my first order with no issue, so I went back to order another giftcard but to a different store. They cancelled the second order with no explanation. They must think it was a fraudulent purchase but I informed them it definitely was not. They were not helpful in any way even when I provided the proper information to prove I was the one who actually was placing the order. I do appreciate a good fraud screening, but this is ridiculous. I then asked for the first one to be cancelled and they told me it would take 15 days to get my money back in my account AFTER they contacted the company that I purchased the gift card from. This was my first experience with this site and I will NOT buy from them again. They do not make it convenient for people like me who cannot easily get up and go get a physical gift card for family.

This is hands down the worst run company in the USA. Bought a $300 gift card for family and now it is 10 days later. No delivery to recipient yet. Called customer service and was connected with the RUDEST person. He flat refused to track my order. I persisted and he got pissed and finally did his job. I paid extra for expedited shipping and what I got was no delivery (yet) and the rudest customer service with a bad attitude. There are so many other companies to buy from! DON'T DO BUSINESS HERE!