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GiftCardMall

1.3

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GiftCardMall Reviews Summary

GiftCardMall has a rating of 1.3 stars from 310 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with GiftCardMall most frequently mention customer service, business days and next day. GiftCardMall ranks 108th among Gift Cards sites.

service
70
value
69
shipping
49
returns
48
quality
65

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Tennessee
1 review
0 helpful votes
Follow Kenneth H.
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Ripped off
June 22, 2023

I had a100.00 dollars gift card and I only got to use $70.00 dollars a total rip off. If I had known this before purchased then I would have never purchased

Date of experience: June 22, 2023
Illinois
1 review
1 helpful vote
Follow Lacie E.
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Credit card won't load on mygiftcardmall.com/mygift "Invaid Funds," "Card Declined," get an email from the issuer of the card "Blackhawk Network," "Oh yeah, someone's been using it, and may or may not be gaining access to your information. Call us, and we'll figure out the issue," was never resolved, never called, this hacker, went to this "Apria," site, and was purchasing medical supplies, oxygen tanks, off my card! Never gave me a new card, I was the one that came forward and said, freeze my card, not them. I was the one paying for someone else, to live! Got into this card, 4-5 times, and you just now told me July 1st? I don't trust them as far as I can throw them! Terrible Customer Service! Just let this cyber hacker, continue to drain funds!

Date of experience: June 21, 2023
Washington
1 review
3 helpful votes
Follow Barbara W.
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I wish you could leave a negative rating for this company. I can't register the card at the website. I can't get phone help from a person, so the gift card is useless. All the time and frustration involved in trying to get a $50 gift isn't worth it. I'm telling family and friends to skip the gift cards from now on because you don't know who's really behind the card and you just might lose your money.

Date of experience: April 2, 2023
Ohio
3 reviews
7 helpful votes
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When tried to activate card, ZERO balance (?!?). Customer service said no one available from that dept to help.

Date of experience: March 5, 2023
Georgia
2 reviews
0 helpful votes
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Total rip off
March 4, 2023

I used a 100.00 card at PayPal for an item that never shipped. PayPal credited this same card and I never received it on the card. Every time I check the card online it says technical error. These were purchased at KROGER. They should stop selling it!

Date of experience: March 4, 2023
Canada
1 review
5 helpful votes
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Did not have any issues with the gift card until I checked the balance using the website on the back of the card. After inputting the information the card was then fraudulently used for almost the whole balance. Seems very fishy that these two things happened very close in time when the card has no issues prior and was received quite some time before this and was used normally with no issues prior. Seems like their website is compromised, yet they continue to steer people to register and use their website.

Date of experience: March 4, 2023
Illinois
1 review
3 helpful votes
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Had gotten 3 $50 over the course of a month. One had no issue, the other someone used it on PayPal for $20 after I used it for 30, and another says invalid card everytime I swipe it (which has $25 left on it) they want your id, utility bill, and bank statements to claim fraud and it's not worth it for a. Measly $20

Date of experience: February 25, 2023
Illinois
1 review
0 helpful votes
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Unable to get help!
February 22, 2023

I wrote a review yesterday and they emailed me asking for the order number or else they would remove my review. I don't have an order number the card was a gift to me. Website only works if you want to buy a card not to dispute a transaction and no one to talk to. I see all these bad review, wish my friend would have known before purchasing the card as a gift for me..

Date of experience: February 22, 2023
Arizona
1 review
0 helpful votes
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SCAM!
February 21, 2023

Do not buy from Gift Card Mall! It is a scam. Someone else would have already registered your card, so when you go register it, you can't. When you contact BlackHawk Network they can't do anything because you have to show proof of registration. So they say sorry we can't do anything about this card.

Date of experience: February 21, 2023
North Carolina
1 review
3 helpful votes
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I had got me a Visa gift card for $200 and I went to Denny's was $14.90 sonics $12.19 Walmart$10.57 general Dollar store that's all I have pend on my card from $200 then I checked it was 102$ then I checked yesterday it was $2.60. This company is a scam likes to steal People's money I not recommending this gift card to no one I going to warn people about this card.

Date of experience: February 10, 2023
California
1 review
0 helpful votes
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It should be possible to leave less than one star
January 27, 2023

Their website is terrible. It is impossible to speak with a person. Everything is electronic. I purchased items using a gift card and then had to return them. The vendor issued the returns (twice) and the amounts still are back on the card. Looks like a total loss at this point.

Date of experience: January 27, 2023
Kentucky
1 review
0 helpful votes
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Joke
January 24, 2023

I been try to reach out. I've been on the website and the telephone all day. To find out that you guys are scamming people. Can someone help me

Date of experience: January 23, 2023
Florida
1 review
0 helpful votes
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Can't call them because it brings you back to an autmated service. Same number for all there services. I suggest if you need to purchase gift cards use VanillaGift.com.

Date of experience: January 23, 2023
Pennsylvania
1 review
0 helpful votes
Follow DO NOT BUY g.
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I went on the back of my card to register it, then immediately went to purchase a game online. It was immediately declined saying insufficient funds. Thinking it was just because it was online I went to go use it a week later at a store. Declined again. I called the number on the back of the card it ran me in circles, I went to the website, after much searching I found a different number. They were able to see that my card was used 2xs. 1x on PayPal and another for 1$ in San Francisco. Mind you I am across the country so that was 109% not me. They gave me a case number a ref number and said I would receive a dispute email in 5-6hrs. Well I immediately recieved an email. He said that's just a confirmation email with mu case number. But the other one should be 5-6hrs (why that long I have no idea) so 12 hrs later no email. I went to correspond with the email he sent me and it was returned saying "that email is full" and it was just an odd recipient on the demon return. This card was supposed to be a VISA but upon looking on the back it was from giftcardmall.com. THIS WHOLE COMPANY IS FRAUDULENT DO NOT BUY FROM THEM. They have a whole system set up to steal your money. I AM NOT ADDING PIC FOR PROOF, WHY SO THEY CAN STEAL MORE OF MY INFO

Date of experience: January 21, 2023
Ohio
1 review
1 helpful vote
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$200 purchased and stolen before using
January 19, 2023

A organization purchased the card for my daughter with cancer to cheer her up 10/10/22 in Perrysburg OH. 10/23/2022 the card was used for total by someone at a NYGROCERY!

We found out trying to use it 01/16/2023!

Customer Service? There is none!

Date of experience: January 18, 2023
Texas
1 review
0 helpful votes
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Total Scam/Garbage/fraud
January 17, 2023

1st the card is declined everywhere, couldn't find one place that would except it. 2nd trying to use Web site to register, check balance, dispute transaction never works every time input info it comes back with message saying sites experiencing technical difficulties & to try later. 3rd after days of trying to dispute transaction spoke with person & the info needed to do is 100% impossible to provide them. Used card at gas station but not for gas, for the store inside gas station. Card was declined after trying 3x but merchant charged me anyway without me knowing after I paid cash due to card declined. Card company wants proof I tried calling merchant (how other then to send cell bill?) Next I need the person name at register at time of purchase which the store said didn't know who did register cause multiple people working & could've been any of them. Next I need to provide receipt from when it happened which is not possible, I swiped card 3x & got declined & wound up paying cash. Who the hell gets receipt from swiping card & gets declined, NO MERCHANTS give you a "card was declined receipt". 4 other things needed they require in order to dispute a transaction were your money was basically stolen from you they know FULL WELL ISN'T POSSIBLE TO PROVIDE.
*Company's an ABSOLUTE SCAM & should legally not be able to sell anything in relation to gift cards or anything that has to deal with finance, web site claims if this kind of stuff happens they can help with issues, of course they advertise that prier to purchasing card

Date of experience: January 16, 2023
Missouri
1 review
2 helpful votes
Follow Carey K.
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I have two dozen gift cards and they are all be declinned. I looked them up online and they show there is available amounts but there is absolutely NO WAY to reach a human being for help. Its just a voice mail loop that does nothing.

This is the worst company I've ever dealt with and I will never buy another gift card from them again. I've also shared my experience with all of my friends and family and have asked them to spread the word.

Date of experience: December 31, 2022
Florida
1 review
1 helpful vote
Follow Hailey Z.
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Registered card and money was stolen!
December 16, 2022

Got a $50 gift card, went to the store to use it had to register the card… registered the card at the self checkout and went to run the card and it was declined. Checked the card and it said that 2 charges to PayPal 1 for $1.95 and then another for $48.00… so the second we registered the card they stole the money off it. Do not buy these cards!

Date of experience: December 16, 2022
Maine
1 review
2 helpful votes
Follow Stasha M.
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Unable to register card online although I can check balance by phone. No way to get help from an actual person whrn I call. I also noticed they commented under peoples reviews only to give them the same USELESS number I called that was unable to put a real person on the line

Date of experience: December 13, 2022
Arizona
1 review
2 helpful votes
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Bad customer service
November 7, 2022

I got a card from them and there was an Amazon charge that I didn't do and they have done nothing about it and it has been months

Date of experience: November 7, 2022

From the business

Buy gift cards for all of your favorite brands including Visa, iTunes, BestBuy. Design your own or choose from a variety of gift card designs. Shop now for plastic or egift cards - FREE Standard Shipping.


giftcardmall.com
Pleasanton, CA, United States