GetYourGuideReviews 874

I initially booked 3 tickets for Windsor-Stonehenge-Bath tour. After paying for the tickets online, I realized I needed 4 tickets since my sister was coming with us. I booked 1 more ticket right away assuming that we would be in the same tour bus. We were so excited on the day of the tour and went to the Victoria Station near Buckingham Palace early enough for a quick breakfast across the station. When we got in line at the meeting point, the guide/staff checked her list and she just saw 1 person under my booking! That was when I found out that "getyourguide" booked me under 2 different tour bus companies! The bookings were both under my name, same date and same time but different tour companies with different meeting points! How could their system do that? We were so frustrated and disappointed especially that when I called Getyourguide's customer support right there and then, the call center agent blatantly told me that they could not refund me. I emailed them when I got back to on 8/22/22 and they emailed me back today 9/2/22 that they could not give me a refund per their cancellation policy. They should have a better online booking system! Now, I'm the one paying for the glitch in their system!

Due to an extreme hot weather alert we had to cancel. The provider was there to give a refund, however, Get your Guide refused to cooperate. So no refund... Do you expect people to go and do outdoor activities in extremely dangerous conditions?! What a scam.

23/08/22
Purchased a £57 voucher for Mersey Ferries and hop on/off bus tour. No voucher received- got in contact with GYG who responded on 24/08/22 advising I had typo in my email hence no voucher but also I couldn't cancel as I was out of 24hour cancellation period- for a voucher I never received to cancel. Explained this and the fact we were no longer in Liverpool - please may I have a refund. No as I was out of cancellation period ‍ On threatening them with small claims court; advising that as no vouchers received and no trips taken there was no contract entered into and the company suffered no loss - they suggested a 18 month transferable credit. I advised that I still had no voucher and wouldn't use such a dishonourable outfit. I will keep you up dated on progress.

We had a very frustrating experience with an operator hired via the GetYourGuide site. But when I contacted Getyourguide, they handled it very professionally, fully refunding me and offering to compenate for any losses we incurred due to the operator. Overall I'm glad I used them and would do so again.

Traveled from New Jersey with my kids. Had a family emergency and had to return. I reached out to customer service department and was told no refund. However, after posting my experience here. I was reached out to by the company and was offered a full refund in the form of a gift code which is valid for 18 months and I can use it to book any activity with GetYourGuide. Thank you at GetYourGuide.

Excellent guide very friendly and informative. We did not feel rushed from one place to the other as some tours.The wineries we visited were varied and each had something new to offer. Tasting accompanied with pairings of cheese etc.We viewed the sunset and our guide took our pictures.
Great evening and I recommend this tour.

Fraudulent brokers. Avoid them. No one showed up for my prepaid airport taxi. And they haven't answered me since.

Horrible service. I booked a dive trip through them. The dive shop does not have an address listed and the phone number is constantly busy - all day yesterday and today and my trip is for tomorrow. Name of the business is not registered with google so I have no idea where to go. I contacted getyouyrguide by messages, by email and by phone several times. They respond by messages that that I can't locate my phone number and reservation, by email - they say - "we ll get back with you" and by phone - the connected me with somebody who was supposedly "the provider" but didn't understand a word of English. What kind of service is that. A SCAM, and I am claiming it as one with my bank!

Couldn't get a refund because of their "policy". Gf's mom passed, so I'm alone. Walking around like a drunk clown because I have type 1 diabetes and had really low glucose, looking for the launch spot for the lunch cruise. No refund, I will NEVER EVER use GetYourGuide EVER again. Neither will my friends. Not only was my valuable TIME wasted, but so was more than $300 of my well earned money. Directions to find launch site were NOT WELL DETAILED. I'm not from Chicago, so I don't know where everything is at. If I could give the ratings negative stars, or even a ZERO, I would.

I booked a tour for the El Yunque Rainforest through GetYourGuide and I must say this is such a terrible experience. They allow you to book the tour but neglect to inform you that it's a Drive In tour. I received a text message from the tour guide at 9 PM informing me we need our own car. I went to the app to see where this was stated. I had to scroll down and select not included to find this information. It was not boldly advertised. This is troubling because I booked in the morning and they waited until the cancellation window to pass to give me full details. It's theft, dishonesty and all of the above. I will never book through this platform and will be sure to spread the message on my social media about their con ways.

I booked a trip with them to Peggys coves day trip. I told them I'm really sick and I don't want to infect other people if I have flu, cold or Covid 19
The lady over the phone refused to refund me knowing that if I go in a tiny car with 3 other people make jeopardize their health
She asked for a doctors note but the note for a refund costs 35$. I already paid 55$ for the trip
Which means I'll end up with $20 in total back
How is that a refund if I end up with less than half what I paid
I told her I got sick today she was like this is a less than 24 note
Do we plan to get sick?
And why the health of others doesn't matter?
We just survived a pandemic some people can't afford to get Covid or get sick
Never booking again with them

I was on a 2 week vacation in Greece. Everything went well until we decided to do the "3 island full-day cruise" for $145 EACH, less than a day before the trip itself. Aug. 2nd, 2022. Unfortunately my friend got sick and was not able to make it. The original company I did the trip with was very nice. They told me right away that because the other person was not able to make it I will get the second $145 back. But I bought it from a third company (getyourguide) so I have to talk to them first and they will confirm that only one of us made it.
So I did just that, contacting "getyourguide". Three separate times through many emails and once by phone as soon as I got back to the US. The answer was always the same: they have a 24 hours cancelation and I have to send a doctor's note! One thing: how would I be able to cancel something 24 hours before if I bought it 15 hours before the trip?! The other thing is that we are living in a pandemic! Anybody can get sick anywhere, anytime! Turists usually don't run to the doctor in a foreign country, especially not without any insurance! They usually self medicate themselves! Plus if there is a possibility that you might have Covid for example you can not even go to the doctor or anywhere else! You must isolate yourself! (Luckily my friend had "only" stomach flu and heat stroke, but still...)
Long story short... the answer is always the same! They can not do anything and they keep my money! I've never heard anything like that! This company is very unfair, has 0 compassion and just takes your money! Disgusting! They ruined my whole vacation!
BE AWARE OF "GETYOURGUIDE"! Try to avoid any third party, period! You can always buy the tickets from the original companies for even less money and you don't have to go through hell with them, because they are fair!
Any suggestions what else I should do to get my money back?

Worst experience. They missold the ticket to me and when I tried to cancel it they made me wait 20 minutes on the tell just to tell me that they can't do a refund at the end.

Booked a taxi for 1 pm and told me i had 45 min from my scehdule time and left before i got there cause they said my flight was early but i was waitin for my luggage and womt refund me now and arguing with me whontold me i had 45 minit was on thier app and i disnt use the taxi whybwould theyvkeep my money

Our trip was very very very bad. They don't came in time and we has need to white for them. We payed for skipping the line but we waited an hour and 40 minutes just for know they don't buy tickets online and we has to wait for them again. The eyfal was great beacoze we ran out of them. Don't rase your many!

We scheduled a tour in Las Vegas. Could not get anyone on the web site to help me, paid $77.50. Called the place for our tour never heard of us. Get Your Guide refused to do anything. Never, ever again will I use them. Or recommend them.

Gail Petersen

Title pretty much says it all. GetYourGuide provided no contact information in their confirmation email. We had signed up for a food tour in Johannesburg and the start point was given as a general location, not an actual address.

When the guide did not show up, the Uber driver felt it was unsafe to leave us in the area and with no way to contact them, we just had to leave.

This was one of many tours in a three week trip and thankfully the only one reserved through GetYourGuide. Viator always provides great confirmation information and I never really looked at what we had until we realized the guide was a no show.

The website is very tricky. It says "free cancelation up to 24hs prior" and UT IS NOT TRUE. There is a fee in order to make it real free cancelation. At the moment to book the tour it is necesary to crowl down to see the option. If not, forget it. Also I had to cancel and I can't even give to somebody else, they don't let transfer.
The worst tour company I ever had.