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GetYourGuide Reviews Summary
GetYourGuide's reputation is marred by significant customer dissatisfaction, primarily stemming from poor customer service and unreliable booking practices. Many customers report issues with cancellations, lack of refunds, and ineffective communication, leading to feelings of frustration and undervaluation. While some users appreciate the ease of booking and competitive pricing, these positives are overshadowed by widespread complaints regarding accountability and responsiveness. Overall, the feedback indicates a pressing need for GetYourGuide to enhance its support systems and address operational shortcomings to improve customer trust and satisfaction.
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It was absolutely pleasure. Our driver was really friendly and he explained us a lot about wine and country. The tour was amazing with tasting and lunch was very delicious and beautiful. It was one of the best of our life's. Thank you and thank you. Definitely will recommending.
Von der Buchung bis zum Erlebnis alles perfekt. Einfach und unkompliziert. Sehr empfehlenswert. Wegbeschreibung top.
We bought 3 tickets to visit Disneyland Paris choosing date 29 May 2023 and after we purchased nonrefundable to use on May 29 we noticed that there is no availability for that day and the nearest available date was May 31, which we we're going back to the UK! Customer service didn't help at all and we paid extra to to buy tickets that we can't use! This company fools people buy misguiding them.
A simple way to arrange trips via app, on line payment, descriptions of trip, meeting points, definitely I can recommend
It was a very good guide for organizing a short journey with a perfect selection and description of the possible activities
Leider sind sehr viele von uns vorab gebuchte Touren abgesagt worden. Die Erklärung in der App war Stromausfall. Vorort haben wir dann erfahren, dass es derzeit in Florenz zu wenig deutschsprachige Guides gibt. Das Storno war teilweise so kurzfristig, dass wir keine Alternativen buchen konnten. Die Führungen, die stattgefunden haben, waren in der gewohnten guten Qualität
Hi Petra, vielen Dank für deine Bewertung. Es tut uns sehr leid, dass du diese Erfahrung mit einigen Touren gemacht hast. WIr möchten uns den Fall genauer anschauen, um eine Lösung zu finden und es wieder gutzumachen. Bitte sende uns deine Buchungsinfos an [email protected] von derselben E-Mailadresse, mit der du gebucht hast und wir melden uns so schnell wie möglich bei dir zurück.
Organización exquisita, cumpliendo con las horas y muy completa la información detallada de los tours
Destacar la profesionalidad de Bianca, que fue nuestra guía en el tour al Coliseo, Foro y Palatino, fue excepcional la visita gracias a ella.
Y el tema de descargar las entradas y la forma de pago, muy fácil de realizar, con la posibilidad de anulación casi hasta horas antes de realizar el tour.
Confianza plena. Recomendable 100%
We booked 2 tours through Get Your Guide - a Versailles guided walking tour (1.5 hours) and a Louvre guided walking tour (3 hours).
Both tours were outstanding. The booking/payment process was clear and easy, the meeting point was easy to find, the punctuality was excellent, and best of all, both our guides were thoroughly professional, knowledgeable, and at the same time kept it light and enjoyable as well.
Our guide for the Louvre was Maxim - he was absolutely fantastic. He had very deep knowledge about the museum and its key exhibits. He probably just told us just a fraction of what he knew (he had clearly studied his material very, very deeply), and it was just the right balance between depth and breadth.
Our guide for Versailles (unfortunately I forgot his name) gave us the whole history and back story of the palace. It was a complete eye-opener and revealed an aspect of the French royal house that was completely new to me.
Get Your Guide is an aggregator, but they seem to have curated their offerings well, and partnered with some really good agencies. I would definitely use them again.
Don't even think about buying a ticket on get your guide. They are just fooling on you. It is supposed that you buy an individual ticket but they put you on a group.
Hey Mar, thanks for your feedback. We're sorry to hear your experience didn't turn out as expected. Please send us your booking details at [email protected] from the same email address associated with your booking and we'll look into it. Thanks for your help!
Acceso mas wue rápido y muy buena organización por parte de Get your Guide. Descripción completa en todo el recorrido.
Freundliche Führung weitab vom Massentourismus! Freundliche und nette Begleitung durch unseren Guide! Es wurde uns viel erklärt und vieles gezeigt, wo wir so NIE hingekommen wären! Die Fahrt ging durch enge Gassen und Gässchen, sowas habe ich noch nie erlebt! Einfach Großartig!
Wir waren begeistert! Diese Tour würde ich jederzeit wieder machen!
Application très ludique, facile d utilisation. Suivie des réservations et remboursement immédiat en cas d annulation de notre part.
Vérifier peut être certaines activités vendues très chères par apport au contenu.
The tour guide for my fashion tour was 25 min late, and he was not very informative. He wasn't prepared at all.
The climb to the duomo was at 4:30, but I scheduled the 3:35 climb of the duomo.
Hi Elena. We’re sorry to hear about your experience. To help us make things right, please send us your booking details at [email protected] from the email you used to book the activity. Make sure to mention the name on your review and we’ll get back to you with a solution.
Day trip to Saville from Malaga.
Journey good. Guide Jorge excellent. Driver great. Guide at Royal Palace 1 hour late (34F!), did not have tickets, not enough headsets. We gave up to see the palace it was so hot standing in the sun waiting. Arrived back at Malaga an hour late.
Hi Harry, thanks for your feedback. We're sorry that we didn't meet your expectations. To get things started, please send us your booking details and a reference to this review at [email protected] from the email address associated to your booking and we'll get back to you with a solution.
4 activités durant notre séjour via guetyourguide et tout s'est déroulé parfaitement. Appli très pratique, lieu de rendez-vous et modalités très bien expliqués donc tranquillité d'esprit pour les vacanciers.
Bonjour, je suis très déçue de la prestation car nous avons payé pour une excursion "tout compris" comprenant trente minutes en bateau vers Marken et la visite d"une maison traditionnelle. MAIS nous n avons pas eu le droit car l'agence ne nous avait pas fourni le bon bracelet. C 'est donc cher payé pour nous trois!
Bonjour Valerie, merci pour votre avis. Nous sommes désolés votre expérience ne s'est pas déroulée comme prévu. Afin de trouver une solution, veuillez-nous envoyer la réservation par mail à [email protected], à partir de la même adresse utilisé pour réserver, et en mentionnant le nom utilisé pour publier cet avis. Merci!
Avoid at all cost
Bought two tickets for the Bernabéu Stadium Madrid
Guide never turned up
Phoned them just wanted to pas the blame
Had to buy two more tickets
Avoid at all cost
Hey Cameron, thanks for your review. We're sorry to hear you had this experience. We'd like to take a closer look at what happened. Please send us your booking details at [email protected] from the same email address you used to make the booking and we'll get back to you asap.
I purchased two tickets from GetYourGuide for a visit to Petronas Towers in Kuala Lumpur. Specifically, the tickets were for SKIP-THE-LINE: PETRONAS TOWERS E-TICKETS We arrived 40 minutes prior to our scheduled time. However, the staff could not scan the QR code provided by GetYourGuide. Thus, we need to buy replacement tickets. Also, we were told that there is no such thing as skipping the line. So, we paid for something that was worth nothing. I have repeatedly asked GetYourGuide to reimburse me, but they have not done so. The $65 loss is not going to change my life; it is going to change my attitude about GetYourGuide. Perhaps my one star is too generous?
Hey Joel! We're very sorry about that and we'd like to review this case in depth and help you with a solution. Please, send us your booking details from the same e-mail address used to make the booking and mentioning the name used in this review and we'll take care of this matter and help you with a solution. Thanks!
Hice varias reservaciones a museos en Roma y Florencia, y todo resultó como esperaba. En el próximo viaje utilizare nuevamente GetYourGuide
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Flora, Thank you for your feedback. We're sorry that the assistance provided by our customer service was not satisfactory. Please send us your booking details at [email protected] from the same email address added while making your reservation. Also mention the name on your review and we'll look into your case as soon as possible. Thanks