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Gettransfer has a rating of 2.8 stars from 720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.
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The driver got in touch before the trip? Which I've never experienced before. It was very reassuring, especially as it was my first time flying into Dubai airport. I recommend it and have booked a return trip.
Fast booking and fair rates with no hidden fees at the end. Out of 4 rides, 3 drivers came on time and the cars were all as nice as expected. One driver turned up slightly late in a sedan that didn't match the description in the app.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
This company is hopeless at best and dishonest at worst.
I nominated my date, destination and time well in advance and received several quotes and then accepted one. They then took my money, (not an insubstantial amount) and as far as I knew we were all set.
Weeks later I received a WhatsApp text saying they were cancelling my ride, however would find another one. Over the next few weeks, not once did they update me, I initiated every conversation and every time they assured me they would find me another ride.
With a week to go until my journey, when finding another ride became almost impossible, they said they
Found one, however it was 76% more expensive. Dispite my complaining, they bluntly said either take the ride or get a refund, leaving me with no ride at all.
In my view, appalling behaviour. We had a contract with money exchanged, which they chose to break. I feel like it was a scam, tricking me into paying 76% more.
Hey there
We're really sorry to hear something went wrong. We're going to do everything we can to put it right, so please email your booking reference to [email protected]
The first thing that caught my eye was how clean the car was. The driver opened the door friendly and offered to help with the luggage. He drove me to Lyon airport in style.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Nicholas teh driver made a good impression with his friendliness and professionalism. He kept the conversation going without being too chatty and annoying. I would gladly book again.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
When booking your new transfer at GetTransfer.com now you can use PromoCode which will SAVE you 5% of the transfer cost! Promo Code: CRCMZ9X
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Unfortunately, the luggage was hard to load because the trunk was quite full with the driver's stuff. Customer services offered as a discount on the return trip, which went much better.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
For me Gettransfer is an indispensable app when traveling with my family. I booked a minivan with a child seat. As ususal everything went smoothly. 100% recommended.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
We booked gettransfer several times during our stay in Madrid. They were always very reliable and the vehicles were always super clean. The drivers are friendly and helpful. We enjoyed traveling with you!
Dear Gettransfer user, Thanks, we'll be waiting for you again!
My flight to Paris was delayed and I was able to contact him to let hom know. As a woman traveling alone at night, it felt very safe to know he would still be meeting me! Excellent service.
Dear Customer,
Thank you for sharing your experience! We're delighted we could make your journey feel safe and stress-free.
Customer Care Center, GetTransfer.com
We have used gettransfer for several years in many different locations and in our experience they are really, really, good. Friendly and helpful drivers with, for the most part, very good vehicles. Always recommend them.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
I was really pleased with the way everything was instantly confirmed, including the driver's details. The driver, Max, arrived a couple of minutes early, which was especially important on a day when every minute counted.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
The driver was professional and extremely polite like I was a VIP! The car was immaculately clean and the child seat was brand new (we had a 2 year old son). We enjoyed our visit in Thailand and your service was the perfect start.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
I used GetTransfer in both Madrid and Barcelona. Everything was perfect. Drivers were all very punctual, very kind and drove very well, helped us with luggage and were very helpful in everything. New, clean smelling cars. I recommend them.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
These people are conmen who do not pay their drivers and so customers are left in the lurch and do not get picked up. Based in Hong Kong, no recourse, no refund, no customer service.
PLEASE AVOID!
Hey there
We're really sorry to hear something went wrong. We're going to do everything we can to put it right, so please email your booking reference to [email protected]
I underestimated the traffic on New Year's Eve in London. The driver, Ruben, contacted us to say he should pick us up an hour earlier than we booked to make sure we got to the airport on time. Thank you very much and best of luck!
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Unfortunately our luggage got lost at Vienna airport, so we were very late out as we had to register our tracking request. All our thanks go to the driver who was very understanding and waited patiently throughout the ordeal. Really appreciated it.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
After confirming my booking and then paying, I received information about the car and the driver contact details. He arrived on schedule, despite the traffic jams in Paris. I recommend Gettransfer.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
I confirmed all the details of the transfer directly with the driver 2 weeks before the trip so everything went smoothly. I paid online immediately so didn't have to think about that.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
A very reassuring experience for a first time user. I booked a transfer for my 17 year old daughter and the driver kept me in touch every step of the way from arriving at the meeting point to picking up my daughter to dropping her off. Couldn't have been better.
Dear Gettransfer user, Thanks, we'll be waiting for you again!
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.


Dear Gettransfer user, Thanks, we'll be waiting for you again!