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Gettransfer

2.8

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Gettransfer Reviews Summary

Gettransfer has a rating of 2.8 stars from 720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.

service
618
value
387
shipping
184
returns
130
quality
441
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
Follow Alice W.
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Very good experience
January 21, 2024

The driver got in touch before the trip? Which I've never experienced before. It was very reassuring, especially as it was my first time flying into Dubai airport. I recommend it and have booked a return trip.

Date of experience: January 19, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Brazil
1 review
0 helpful votes
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Very nice!
January 18, 2024

Fast booking and fair rates with no hidden fees at the end. Out of 4 rides, 3 drivers came on time and the cars were all as nice as expected. One driver turned up slightly late in a sedan that didn't match the description in the app.

Date of experience: January 18, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Australia
1 review
1 helpful vote
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This company is hopeless at best and dishonest at worst.
I nominated my date, destination and time well in advance and received several quotes and then accepted one. They then took my money, (not an insubstantial amount) and as far as I knew we were all set.
Weeks later I received a WhatsApp text saying they were cancelling my ride, however would find another one. Over the next few weeks, not once did they update me, I initiated every conversation and every time they assured me they would find me another ride.
With a week to go until my journey, when finding another ride became almost impossible, they said they
Found one, however it was 76% more expensive. Dispite my complaining, they bluntly said either take the ride or get a refund, leaving me with no ride at all.

In my view, appalling behaviour. We had a contract with money exchanged, which they chose to break. I feel like it was a scam, tricking me into paying 76% more.

Date of experience: January 18, 2024
GetTransfer m. Gettransfer Rep
over a year old

Hey there

We're really sorry to hear something went wrong. We're going to do everything we can to put it right, so please email your booking reference to [email protected]

NL
1 review
0 helpful votes
Follow Hella R.
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Thanks to Gettransfer
January 18, 2024

The first thing that caught my eye was how clean the car was. The driver opened the door friendly and offered to help with the luggage. He drove me to Lyon airport in style.

Date of experience: January 17, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Spain
1 review
0 helpful votes
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Nicholas teh driver made a good impression with his friendliness and professionalism. He kept the conversation going without being too chatty and annoying. I would gladly book again.

Date of experience: January 17, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Georgia
1 review
0 helpful votes
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5 % OFF
January 16, 2024

When booking your new transfer at GetTransfer.com now you can use PromoCode which will SAVE you 5% of the transfer cost! Promo Code: CRCMZ9X

Date of experience: January 16, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

GB
1 review
0 helpful votes
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No issues
January 16, 2024

Unfortunately, the luggage was hard to load because the trunk was quite full with the driver's stuff. Customer services offered as a discount on the return trip, which went much better.

Date of experience: January 16, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Portugal
1 review
0 helpful votes
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I'm satisfied
January 16, 2024

For me Gettransfer is an indispensable app when traveling with my family. I booked a minivan with a child seat. As ususal everything went smoothly. 100% recommended.

Date of experience: January 15, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Belgium
1 review
0 helpful votes
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5 stars!
January 16, 2024

We booked gettransfer several times during our stay in Madrid. They were always very reliable and the vehicles were always super clean. The drivers are friendly and helpful. We enjoyed traveling with you!

Date of experience: January 14, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Czechia
1 review
0 helpful votes
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Nice trip
January 13, 2024

My flight to Paris was delayed and I was able to contact him to let hom know. As a woman traveling alone at night, it felt very safe to know he would still be meeting me! Excellent service.

Date of experience: January 13, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Customer,
Thank you for sharing your experience! We're delighted we could make your journey feel safe and stress-free.
Customer Care Center, GetTransfer.com

Spain
1 review
0 helpful votes
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Amazing service
January 13, 2024

We have used gettransfer for several years in many different locations and in our experience they are really, really, good. Friendly and helpful drivers with, for the most part, very good vehicles. Always recommend them.

Date of experience: January 12, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Denmark
1 review
0 helpful votes
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100% recommend
January 13, 2024

I was really pleased with the way everything was instantly confirmed, including the driver's details. The driver, Max, arrived a couple of minutes early, which was especially important on a day when every minute counted.

Date of experience: January 12, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Greece
1 review
0 helpful votes
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Perfect!
January 12, 2024

The driver was professional and extremely polite like I was a VIP! The car was immaculately clean and the child seat was brand new (we had a 2 year old son). We enjoyed our visit in Thailand and your service was the perfect start.

Date of experience: January 10, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

NL
1 review
0 helpful votes
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Recommend
January 11, 2024

I used GetTransfer in both Madrid and Barcelona. Everything was perfect. Drivers were all very punctual, very kind and drove very well, helped us with luggage and were very helpful in everything. New, clean smelling cars. I recommend them.

Date of experience: January 10, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

GB
1 review
0 helpful votes
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Scam Website
January 9, 2024

These people are conmen who do not pay their drivers and so customers are left in the lurch and do not get picked up. Based in Hong Kong, no recourse, no refund, no customer service.
PLEASE AVOID!

Date of experience: January 9, 2024
GetTransfer m. Gettransfer Rep
over a year old

Hey there

We're really sorry to hear something went wrong. We're going to do everything we can to put it right, so please email your booking reference to [email protected]

Denmark
1 review
0 helpful votes
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Thank you very much
January 9, 2024

I underestimated the traffic on New Year's Eve in London. The driver, Ruben, contacted us to say he should pick us up an hour earlier than we booked to make sure we got to the airport on time. Thank you very much and best of luck!

Date of experience: January 9, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

France
1 review
0 helpful votes
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I'm satisfied
January 8, 2024

Unfortunately our luggage got lost at Vienna airport, so we were very late out as we had to register our tracking request. All our thanks go to the driver who was very understanding and waited patiently throughout the ordeal. Really appreciated it.

Date of experience: January 8, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

NL
1 review
0 helpful votes
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After confirming my booking and then paying, I received information about the car and the driver contact details. He arrived on schedule, despite the traffic jams in Paris. I recommend Gettransfer.

Date of experience: January 7, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Spain
1 review
0 helpful votes
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Reliable service!
January 6, 2024

I confirmed all the details of the transfer directly with the driver 2 weeks before the trip so everything went smoothly. I paid online immediately so didn't have to think about that.

Date of experience: January 4, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Canada
1 review
0 helpful votes
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A very reassuring experience for a first time user. I booked a transfer for my 17 year old daughter and the driver kept me in touch every step of the way from arriving at the meeting point to picking up my daughter to dropping her off. Couldn't have been better.

Date of experience: January 4, 2024
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

From the business

GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.