GettransferReviews 719

Very efficient and reliable, booking was easy to follow on the website and I received receipts by email. I was late arriving but it wasn't a problem, the driver was friendly and helped me with my bags.

I accepted a bid for a ride in Italy, paid the entire balance. 2 months later the driver messaged me and said he wanted more money or he was going to cancel the scheduled ride (extortion?). I refused and reached out to the company. They refused to refund my money, gave me a worthless credit even though it was THEIR fault. Research on other sites- lots of terrible reviews. Read their cancellation policy as well. It doesn't even apply to me since THEIR CONTRACTOR cancelled on ME, but they still refused to refund my money.

Gettransfer is always efficient. Good communications regarding transfers and on-time pickups make going on holiday that much better knowing the onward travel is sorted.

We booked/paid for 2 transfers in January for a trip in May. The first transfer was from Caserta to Sorrento. They sent a driver in a filthy, older BMW which appeared to be his personal car, not a licensed chauffeur car. The trip back to Sorrento, the driver texted on his phone the entire trip.
The second transfer was for 3 days later to take us from Sorrento to Civitavecchia. Less then 17 hours before this 4 hour transfer, we were sent a text message saying they were having issues with their driver and for an additional €135 they could send someone else. When we told them we had a contract, they hung up on us 3 times leaving us scrambling at the last minute to find alternate transportation. NEVER AGAIN!

Both trips to and from the airport were on time, the drivers were polite and the ride was comfortable. When we arrived at Faro airport, the driver was waiting with my name on a board.

Every step from start to finish was excellent. Booking easy. I was emailed all the information about our pick up from the airport and from the hotel at the end of our stay. Will definitely use this service again without hesitation…

Our driver was waiting for us at the airport with a clear sign. He was dressed smartly and very friendly. Two of the people in our party had a flight delay and it was no problem at all for us to wait longer for them.

Our villa was on a very remote, quiet, country road and our pick up time for the return to the airport was 4.15am. The driver was there right on time and got us to the airport with time to spare. Would definitely use them again.

Our carrier was beyond helpful. Knowledgeable and very interesting. Not only did we get a transfer second to none but our journey was also a local tour. Couldn't recommend gettransfer more highly.

I enjoy my holiday in Gran Canaria and always use the services of GetTransfer, sometimes for shared coaches and other times for private taxis. They are always first class - prompt/polite/ efficient.

Super service. Early both times and very helpful and courteous. Making changes to my booking was also straightforward when I had to amend the location.

The experience with our airport transfer from Izmir to Kusadasi was excellent. Clean, comfortable vehicles and drivers were polite and on time. Will definitely use again.

I always use gettransfer in every country that I visit. I have never been let down or had a bad experience with them. They are so professional and reliable - I'd recommend them.

Service was excellent. We arrived late but our driver was waiting there for us carrying a sign with our name on and took our bags for us. He was lovely, we just had to sit back and relax.

Excellent service. Waiting at the airport, beautiful clean minibus was even bigger than what we had ordered. Plenty of room for all of us and all our extra luggage. Lovely driver, very pleasant and helpful and drove safely. Highly recommend.

First time I use this service. I arrived at Barcelona airport and due to covid the airport experience takes longer. I was a bit concerned that because of the delay the driver might have left but no problems.

Amazing service. Both transfers were lovely minivans with great drivers. Had to change both times and days of our transfers and gettransfer handled it with no issues! Would use again a 100%.

Whether in Spain or Greece I've always used GetTransfer and have never been disappointed! Punctual and polite drivers, nice clean vehicles, really good.

GetTransfer.com not only is completely unreliable for transport, they are actually guilty of credit card fraud. They failed to provide the trip for which I paid 159.36€ in full and in advance, and they have refused to refund my money, instead giving me a "credit" on their unreliable website.

In Feb. 2022 I booked a trip on GetTransfer.com for a trip in Texas. I received an email receipt confirming payment received for the trip, and 159.36€ was charged to my bank account. Six weeks later on the eve of our trip, less than 24 hours before the car was scheduled to pick us up, and with no prior notice, I received an automatic email saying my driver had canceled, along with another informing me that the replacement driver would cost an additional 90USD, pending my approval. I DID NOT approve the new driver or the extra charges. I replied demanding a full refund and immediately was forced to make other transportation arrangements, as we urgently needed to leave the next day, although I had already paid GetTransfer. The agitation and anxiety this caused my husband and I was considerable, as we were expected in another city the very next day, and the arrangements had been made and paid for in full six weeks earlier.
At almost midnight that evening, about 10 hours after having my trip canceled, they emailed saying that they had now found a driver to make the trip at the original price. Obviously by then it was far too late, but the company is now claiming that I "refused" the trip, as a way to avoid refunding my money.
Evidently they expected me to wait 10 hours after their cancelation on the chance that they would sort out their problems with their drivers and fees in time for my trip.
This issue is still unresolved and I now have a "credit" for a future trip- thanks so very much, guys! Unless you want to be left stranded with no ride and your bank account charged in full, don't use GetTransfer!