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Gettransfer

2.8

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Gettransfer Reviews Summary

Gettransfer has a rating of 2.8 stars from 720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.

service
618
value
387
shipping
184
returns
130
quality
441
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

France
1 review
0 helpful votes
Follow Luiza G.
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Great service!
October 29, 2022

Great service. This was our first booking with Gettransfer. I give it 5 stars because the driver was on time, drove safely, had a clean car and offered us a bottle of chilled water. It was a nice bonus when it's 40 degrees outside.

Date of experience: October 28, 2022
North Carolina
2 reviews
4 helpful votes
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We ordered a bus in advance to meet us at Heathrow airport and take us to The Dorchester hotel. The transfer was nicely organized, everything strictly in line with the schedule. During our stay we also needed to go to Liverpool and used Gettransfer as well. Both trips were comfortable and the service is really convenient. Thanks to our drivers for being punctual. You get the best value for money here.

Date of experience: October 21, 2022
Germany
1 review
1 helpful vote
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Good
October 21, 2022

I used Gettransfer during a trip to Spain, and for the most part I liked it. We booked a BMW and a Mercedes Benz, the price was not high. The drivers came on time, the cars were modern and clean. They helped us with bags, brought to our destination without any problems. I value safety and comfort, and Gettransfer did not let me down. The only thing I would want to change is that not all cars offer bottled water.

Date of experience: October 21, 2022
GB
1 review
0 helpful votes
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It's convenient
October 21, 2022

We booked a car for a trip to a country house 49 km from Naples. The day before GetTransfer sent a message that the designated driver would not be able to come. I was very worried, the holiday had not yet begun, and the problems had already appeared. However, they found another driver for the same price.

Date of experience: October 20, 2022
Turkiye
2 reviews
0 helpful votes
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Thanks!
October 20, 2022

We went to Paris. We mentioned in advance that we needed 2 child seats when we booked. Then we reminded the driver on the chat to be sure. He said he had just one but promised to find one more and made good on his promise. Great, thanks!

Date of experience: October 19, 2022
Spain
1 review
0 helpful votes
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Thanks to the drivers
October 18, 2022

The quality of this service is high: the car arrived on time and the driver was experienced, careful, and knew the less busy roads. He got us to the airport in 15 minutes, we managed to catch our floght. Thanks to the driver and to the company in general.

Date of experience: October 18, 2022
Germany
1 review
0 helpful votes
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We couldn't find our driver when we arrived in Limassol. The Internet was not connected and it was hard to walk with the luggage. It's good that before the flight we had saved the driver's contacts and asked the airport worker to call him. The driver found us quickly, apologized and helped with luggage. We were happy with the transfer.

Date of experience: October 15, 2022
GB
2 reviews
2 helpful votes
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Thanks!
October 16, 2022

Thanks to my driver Furhad, I arrived quickly via the toll highway that was already included in the fare. Amazing service, he helped with my suitcase, and even used his own phone to contact the landlord who failed to reply quickly on chats. Very satisfied customer!

Date of experience: October 14, 2022
Ohio
1 review
0 helpful votes
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Athens to Piraeus
October 10, 2022

Great service plane delayed driver waited 2hours was pleasantly surprised thought we'd have to get taxi

Date of experience: October 9, 2022
AE
1 review
0 helpful votes
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Booked a return transfer from Dubai to abu Dhabi. Never showed up at pick up point. And still charged me the full cost. Be very careful.

Date of experience: October 5, 2022
Ireland
1 review
1 helpful vote
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THIS IS A SCAM
September 24, 2022

I booked a transfer from Rome Ciampino to Rome City centre recently. Gettransfer then cancelled this service saying the driver was unavailable. Now they refuse to refund my money saying I can only have a credit note for future use which they will undoubtedly cancel. So they don't provide the contacted service and they keep your money. Great SCAM!

Date of experience: September 24, 2022
Spain
1 review
2 helpful votes
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Gettransfer is a scam
September 20, 2022

Stay away from this horrible organisation. I booked a car and got a notification that my flight was delayed. Mentioned this 3 hours before pickup time at the airport. Lost all my money, no service and no drive. Never pay upfront, you lise your money!

Date of experience: September 20, 2022
New York
1 review
1 helpful vote
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Worst service
August 26, 2022

Late, didn't show up. Once I called multiple times they sent a car which was old and the driver asked for full payment. Scam

Date of experience: August 26, 2022
France
1 review
0 helpful votes
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Horrible company
August 6, 2022

Disgusting company, my flight was canceled and the driver was noticed but they did not want to refund me. Dishonest company, no gesture nothing, even if we called the driver 3h before to tell him not to come. He took my money for doing nothing. Dishonest disgusting company. I highly do not recommend. It is not nice from them.

Date of experience: August 6, 2022
Hungary
1 review
0 helpful votes
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Rec)
August 3, 2022

I used getransfer for the first time on my recent holiday in Malaga. I highly recommend them. Emails and text confirmations sent through to phone so you wont forget and have your booking references to hand.

Date of experience: August 3, 2022
Colorado
1 review
1 helpful vote
Follow AJ K.
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If you cancel with them you only get a credit for a future transfer, they will not refund you to the payment method you used. When I contacted them, they sent me an email stating that I had accepted their user agreement. Basically, read the (very long) fine print.

Date of experience: July 28, 2022
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user,

We apologize for the inconvenience this may have caused you. Funds paid for the cancelled transfer will be available in your personal account, which you can use to pay for your new transfer. You can see information on the availability of funds in your personal account. For more information you can contact [email protected]

Poland
1 review
0 helpful votes
Follow Benjamin James N.
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Excellent transfer provider. Easy to book. Even though our flight was delayed for 30 minutes there were no issues and the driver was there waiting for us with my name on a sign. Definitely will use again.

Date of experience: July 28, 2022
GetTransfer m. Gettransfer Rep
over a year old

Hi there Benjamin,
Thanks, we'll be waiting for you again!

France
1 review
0 helpful votes
Follow Lora G.
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Recommend
July 27, 2022

I have used gettransfer for years. They can be more expensive than other transfer companies but I have never been let down by them. Other companies I have used have not shown up and communication was non excellent.

Date of experience: July 27, 2022
GetTransfer m. Gettransfer Rep
over a year old

Dear Lora,
Thank you! We’ll do our best for you!

Poland
1 review
0 helpful votes
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I will use it again
July 25, 2022

First time we have used gettransfer. It was easy to book online. Our car was waiting when we landed at the airport and arrived on time for our return. The driver was very friendly. The whole thing was easy and I will definitely use gettransfer again.

Date of experience: July 25, 2022
GetTransfer m. Gettransfer Rep
over a year old

Hi there Thomas,
We appreciate every your feedback, thank you!

Italy
1 review
0 helpful votes
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Good
July 25, 2022

For our trip the driver arrived 10 minutes early which made sure we were in good time to arrive at the airport for our flight. Again, the driver was competent, nice and friendly. I'd definitely recommend to a friend.

Date of experience: July 24, 2022
GetTransfer m. Gettransfer Rep
over a year old

Dear Mark,
Thank you, every review makes us better!

From the business

GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.