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Gettransfer has a rating of 2.8 stars from 720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.
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We made 3 trips to Switzerland. The drivers were very professional, polite and courteous the entire time. Especially the first one in the impeccable car. The price was great and the communication was great, both via chat and email.
Great service from booking through to airport pickup and drop off. Drivers were friendly and courteous, both cars were immaculate. Liked that you're kept up to date via text messages about your transfers. I will definitely be using them again.
Hi there Gia,
Thanks, we'll be waiting for you again.
Ii have booked three times with them and all the times the trips were cancelled in the last minute. They are totally unprofessional and unreliable. Do not deal with them.
Worst experience ever.
I had to suffer during my tips because of them and encountered extra expenses. They have deducted money and canceled trips.
Such unreliable company.
Hi there Abdalla,
We are very sorry to hear about your problem.
Please contact us by email [email protected]. Our support team will check all the information and return with the answer
Driver arrived at the hotel ahead of schedule and was very courteous. Quality mini bus with plenty of room for the six of us. All round very satisfying. We will use gettransfer again.
Good afternoon,
Thank you! We’ll do our best for you!
This is the second time we've used gettransfer. Again a very good service - prompt, pleasant, helpful, great vehicle. The drivers are always polite and on time with quality, clean cars. Would always recommend.
Thank you very much, we appreciate and love it!
This time on arrival in Palma the driver had been held up for some 15 mins but we contacted the UK Help number and they called back within 5 mins to advise where the driver was so even then the process was responsive.
Hi there,
We appreciate every your feedback, thank you!
The drivers were both excellent and helpful and their cars were clean. They only thing to bring to the notice of others is that the drivers can arrive early.
Hi there,
Thank you, every review makes us better!
Perfect transfer from the airport to our villa, lovely driver very friendly and he also came and picked us up. Great that he was waiting for us even though our flight was delayed by 2 hours.
Thanks, we'll be waiting for you again!
We had to wait at Nice airport for nearly 2 hours for the taxi, having been told the taxi had broken down. They did not park in the same place as the other taxis, which made me think they were not legitimate. I had informed them we had 4 large bags and they sent a small car and had great difficulty getting them all in. The driver then drove like a lunatic, which worried us all with the heavy bags in the back. He was on time for the return journey with the same vehicle, this time he could not fit the bags in the back, so one of them had to go in the front with the passenger. We asked him to drive slowly, with not much effect. I would definitely not recommend this company, very unhelpful and totally unreliable.
Dear Gettransfer user,
We apologize for the inconvenience this may have caused you. Please send your transfer number to [email protected]. Our investigation team will review your transfer. We always aim to provide our users with the best service.
Driver insisted on knowing all about our flight (understandable so he could track it) and we kept him updated all the way when the flight was delayed by a bit. He said it wasn't a problem. Literally 10 mins later as we went to find him he was nowhere to be seen. I called him and he'd left without telling us. I complained but was refused a refund because my flight was delayed (even though the driver was given a 5hr advance notice of this by me!).
Hi there Gethin,
We're really sorry to hear things didn't go to plan and we'll do all we can to make things right. Please let us know your transfer number by replying to this message or emailing [email protected]. We'll then refund your fare and outline any additional compensation we can offer for your trouble. Once again, we sincerely apologise for not meeting our usual high standards.
Fabulous service, we have used gettransfer many times in different countries, they are always professional, on time and friendly. Would definitely recommend
Hi there Barry,
Thanks, we'll be waiting for you again!
Great experience! Especially for the price. Both drivers were on time, easy to find and very polite. Made the transfer from the airport to the hotel so easy. Would 100% use again.
Thank you! We’ll do our best for you!
Booked a return from Malaga airport to Mijas Pueblo at a very good price. On time and helpful drivers, would highly recommend. We have used gettransfer in the past too and they have been excellent.
We appreciate every your feedback, thank you!
Driver turned up early in a very clean Mercedes. Trip to the airport was quick and easy. Driver was amazing to talk to with lots of stories and information about Dubrovnik. Would definitely recommend!
Thank you, every review makes us better!
Transfers couldn't have been any easier and were fuss free. At both ends of our journey the drivers were there waiting for us and on time. Will most definitely use again and would recommend to all. A good start and finish to our holiday. Thank you again.
Thank you, every review makes us better!
Great experience with gettransfer. Booking was very easy. Only slight issue came when I tried to add the full address details of our accommodation online & had to use the online chat facility for assistance, however they were great, polite and efficient.
I had received the confirmed travel time 24th before. I called customer service who explained all the neccessary information for using the transfer. I was promptly sent a departure time via email.
We travelled as a group of 6 so needed a larger vehicle for our transfer. This was supplied at a very competitive price and I would not hesitate to recommend this company. Totally professional all the way.
Thank you very much.
Super reliable! Exactly as promised and on time to the second. I would absolutely recommend it to everyone.
The staff were friendly and super helpful, and the cars were clean and in great condition.
Great pick up and drop off to/from alicante airport. My grandson was sick in car and the driver was extremely helpful and understanding. Would highly recommend this service and very cost effective too!
Denise
Answer: . WARNING. Driver didn't show and cost me £90 more. Prior to booking this company I asked how I would find my driver and was told by 'Nick | Team Leader of Support Division' that my driver would meet me in the Arrival's Hall holding a card with my name on it. On this basis I booked and paid £88.88 for my private transport to and from Benidorm. However on the actual day of my travel an email was sent to me informing me that the driver would meet me outside Costa coffee at the airport and I was to call him when I arrived. I arrived at Costa coffee at 7:15. Pm. I had no information of how to contact him nor had his phone number, also I had no internet or telephone connection so could not do anything but wait there assuming that he would come and look for us. We waited 40 minutes with no sign of him, my wife asked several officials of the parking outside Costa coffee but no one had heard of the company. I therefore decided to pay the 100 euros taxi fare to get to my hotel. I contacted Gettransfers and cancelled my return journey because I had no confidence that a driver of yours would arrive to take me to the airport to catch my plane home. I have contacted gettransfers asking for refund after dozens of emails they refunded half of my payment and after another round of emails they have refunded the other half of my payment into 'a gettranfers account' so that I ca use it on another booking. As if I am stupid enough to use them again, So No I did not get my money back I shall now be taking gettransfers to County Court for full compensation, iam not bothered about the money just want a County Court Judgment against them. I would advise everyone to steer clear of this cowboy company. Go with a trusted company
Answer: Do not use them - they are a SCAM You prepay - they do not turn up - they offer you a credit only even though they never turned up Never ever trust them
GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.


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