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Gettransfer

2.8

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Gettransfer Reviews Summary

Gettransfer has a rating of 2.8 stars from 720 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gettransfer most frequently mention customer service, bank account and scam company. Gettransfer ranks 2nd among Moving Service sites.

service
618
value
387
shipping
184
returns
130
quality
441
This company responds to reviews on average within 2 days

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow Margaret M.
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Excellent!
November 16, 2023

As soon as we landed we received a message from the driver explaining exactly where to meet. We did not wait for the bus like many other guests and got to the hotel way faster. We had checked in and unpacked before they arrived!

Date of experience: November 15, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Germany
1 review
0 helpful votes
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Easy and reliable
November 14, 2023

All I had to do was enter the pick up location, destination, time and date. I then chose the option from a list of different cars and prices. After payment, I could contact the driver and clarify the details of the transfer to make sure. Easy and reliable.

Date of experience: November 13, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Germany
1 review
0 helpful votes
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I recommend Gettransfer
November 14, 2023

I had to change the pickup date and sent a request. They made the change quickly at no extra cost. The driver confirmed he was en route and picked us up a little ahead of time. The vehicle was clean and spacious and he drove safely.

Date of experience: November 13, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user, Thanks, we'll be waiting for you again!

Portugal
1 review
0 helpful votes
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Cool!
September 7, 2023

Simple booking in just a few clicks. Fast booking confirmation. The driver checked our flight, which was earlier than expected, so we didn't have to wait. Delighted with the service I received.

Date of experience: September 6, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Client,
Thank you! We’ll do our best for you!

Did you know that we now offer fully refundable fares? If you ever have to cancel your booking, the full amount will be refunded to your card.

Hungary
1 review
0 helpful votes
Follow Liza W.
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Very good
August 10, 2023

Perfect service as far as we were concerned. We received the driver's number in advance which was highly reassuring. The driver was punctual. Good transfer to the hotel.

Date of experience: August 9, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user,
Thank you, every review makes us better!

Did you know that we now offer fully refundable fares? If you ever have to cancel your booking, the full amount will be refunded to your card.

Portugal
2 reviews
0 helpful votes
Follow Lika A.
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I advise you!
July 18, 2023

Difficult to make changes to the boking. It took me about 20 minutes of emailing with customer support (who were helpful) to change the pick up point. My driver arrived 10 minutes early but didn't rush me. I recommend gettransfer.

Date of experience: July 17, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user,
Thank you, every review makes us better!

Did you know that we now offer fully refundable fares? If you ever have to cancel your booking, the full amount will be refunded to your card.

New York
1 review
1 helpful vote
Follow Kevin L.
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Cancelled 3 hours before pickup. On top of that, I had to follow up a dozen times to finally get the refund. I ended up paying a ton out of pocket to make last minute arrangements. Avoid this company!

Date of experience: July 6, 2023
GetTransfer m. Gettransfer Rep
over a year old

Hey there

We're really sorry to hear something went wrong. We're going to do everything we can to put it right, so please email your booking reference to [email protected] with the subject SITEJABBER and we'll get right back to you.

We always recommend choosing drivers with a high rating. Just look for the thumbs-up sign.

Poland
2 reviews
0 helpful votes
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I am very grateful
June 25, 2023

This was my first trip I was very satisfied with everything. The driver arrived on time, even a little early, and drove very well. On a personal note, I appreciate that that at the time he picked me up he didn't start to chat. I think he saw that I was very tried and preferred not to talk. I am very grateful for that.

Date of experience: June 25, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user,
Thank you, every review makes us better!

Did you know that we now offer fully refundable fares? If you ever have to cancel your booking, the full amount will be refunded to your card.

Romania
2 reviews
0 helpful votes
Follow Magda P.
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Fantastic
June 22, 2023

The customer service was fantastic and we received confirmation by text soon after booking. The drivers were very friendly and even called ahead to tell me they were on their way. I would totally recommend and use this company again! Cheaper than regular taxi in Rome.

Date of experience: June 22, 2023
GetTransfer m. Gettransfer Rep
over a year old

Dear Gettransfer user,
Thank you, every review makes us better!

Did you know that we now offer fully refundable fares? If you ever have to cancel your booking, the full amount will be refunded to your card.

GB
1 review
0 helpful votes
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I am delighted
June 19, 2023

I am delighted to share my opinion of my driver Deniz in Dubai. I was lucky enough to travel with him in a large BMW saloon car, and was impressed by his kindness, courtesy and good attitude throughout the journey. He demonstrated a great sense of customer service and excellent interpersonal skills. Faultless, thank you.

Date of experience: June 18, 2023
GB
1 review
0 helpful votes
Follow Alisa H.
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I changed my hotel, so I had to change my transfer. You can't do it yourself, so I had to write to customer service. A bit of a pain but it only took a few minutes and I got the new details confirmed by email. The transfer went without problems - clean car and punctual driver.

Date of experience: May 25, 2023
Spain
1 review
0 helpful votes
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They are reliable
May 11, 2023

Booked and paid for the transfer in literally 1 minute. You can immediately see the driver rating and photos of the car - it's easy to make a choice. The driver contacted me in advance via messaging. He met us with a sign with the child seat all ready. The price doesn't seem any cheaper or more expensive then the competition but now I know they are reliable.

Date of experience: May 11, 2023
GB
1 review
0 helpful votes
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We recommend it
May 8, 2023

Passing through the controls in La Guardia takes an awfully long time - about 1,5 hours. Our driver had apparently arrived 10 minutes early too so he wasn't overly happy when met us. But at least he didn't leave us stranded. Plus it's much better than sing a yellow cab where you have to pay at the end of the ride. So as far as we were concerned it was still a good experience and we recommend it.

Date of experience: May 7, 2023
France
1 review
0 helpful votes
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Excellent
May 3, 2023

Although we were initially suspicious because we saw a few bad reviews, everything worked out well. Our plane was 40 minutes late but the driver tracked the flight and was waiting. The return from our hotel worked just as well. We are happy to book with gettransfer again.

Date of experience: May 3, 2023
Hungary
1 review
0 helpful votes
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Nice ride from JFK to downtown Manhattan. The driver was exactly on time and also available by phone, he was very considerate and pleasant to chat with, helpful with the suitcases and he also drove carefully and quietly. The toll road was included in the price.

Date of experience: April 27, 2023
France
1 review
3 helpful votes
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We used gettransfer for the first time - but definitely not the last. Super service from booking to pick up. I got a message from the driver well in advance to confirm he would arrive. At the pickup he phoned and guided us to the car. He was friendly and professional and dropped our pasengers off at the 3 specified stops exactly as agreed. I am very satisfied and recommend it to everyone. Thank you!

Date of experience: April 27, 2023
Germany
1 review
0 helpful votes
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Excellent!
April 27, 2023

The driver was very careful yet drove us to our accommodation quickly. It was great that the driver arrived early and took us round to where our luggage was stored after check out, which saved us trailing it back around to our pickup location. Well Done!

Date of experience: April 27, 2023
Romania
1 review
0 helpful votes
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Very good
April 27, 2023

We had scheduled a cab from the airport Rixos Belek Hotel. The driver was already waiting for us with a board showing our name. We were transported in a Luxury Mercedes van. The only disadvantage was that the driver did not speak English and no conversation was possible. He dropped us off in front of the door and also helped with the suitcases. We used his cab a few more times during the rest of the vacation and each time everything was fine.

Date of experience: April 26, 2023
Portugal
1 review
0 helpful votes
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I recommend it 100%
April 24, 2023

Quickly found the driver in the crowd. Traffic was painfully slow from the airport Manhattan, but I can't say that an alternative route would have been faster. The driver was very competent and quickly changed to lanes that were moving again. I commended him for his driving skills.

Date of experience: April 24, 2023
Poland
1 review
0 helpful votes
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Great service
April 24, 2023

Great service. Ordered a transfer at the end of March from Bologna airport to Pesaro and then back again a month later. Quickly received confirmation about the booking and price along with the driver's phone number. The drivers were punctual and polite. I can strongly recommend them and I will use them again.

Date of experience: April 24, 2023

From the business

GetTransfer.com is the international service of booking transfers and car rental with a personal driver. We offer our services in 150 countries around the world.