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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
1 helpful vote
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Great service!
January 14, 2015

Great service! Decided to sell me Iphone and getorchard made it super easy to do this. Everything happened really quickly and it took less than 2 weeks from when i decided to sell my phone to getting money for it. Much better than the kijiji route.

Date of experience: January 13, 2015
Canada
1 review
2 helpful votes
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Trustworthy Company
January 13, 2015

GetOrchard company is a great company to buy or sell iphones. I purchased a iphone from this company. The price was reasonable and the phone lasted many years. I sold my latest iphone through the company. They gave me a very good price for the phone.

Rodney M.

Date of experience: January 11, 2015
Canada
2 reviews
3 helpful votes
Follow Bill Y.
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I sold my iphone through Orchard.com and found the experience very, very, easy and quick. Using their App they are able to do a diagnostic on the phone and give you an immediate price quote. The whole process took just over a week and they are in constant communication with you to let you know what they are doing and when you can expect payment. They send you a prepaid shipping box with easy to follow instructions.
A great way to turn your old your iphone into cash!
Highly recommended website!

Date of experience: January 10, 2015
Canada
1 review
0 helpful votes
Follow Richard K.
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Purchased my first iPhone 5with Orchard in January, my second iPhone 5 from Ochard on April 17th (for my wife), and my 3rd one on May 12 (for my daughter). Just like my first one, they both work great and Ochard was easy to deal with. They are fast, friendly, reliable and they stand by there product. When I did experience an issue with my second phone they quickly sent me a replacement iPhone with no hassle as well as a return label for the initial phone so that they could look it over. No questions asked. Through all 3 sales, they have been able to answer all questions quickly and efficiently. Definitely a trustworthy company for anyone. Looking to get a used iPhone as a replacement or just to save some cash.

Date of experience: January 9, 2015
Canada
1 review
0 helpful votes
Follow Doug S.
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Amazing experience
January 10, 2015

Amazing experience. I loved the all inclusive price with shipping and taxes in. When I got to the checkout and was offered accessories I thought "this is where they will make their money". I was pleasantly surprised to get those at prices lowers than elsewhere the might claim to be the best buy. The video explaining the way they measured phone "quality" was very good. The follow up upon delivery was also very good. Very good process and product from beginning to end.

Date of experience: January 9, 2015
Canada
1 review
0 helpful votes
Follow Kiril K.
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Awesome company totally legit and great concept... all promises were kept and customer service questions were answered with a SMILE :) No hassles and worry free handling of your device! Thanks Bianca and the Orchard Staff!

Date of experience: January 8, 2015
Canada
1 review
0 helpful votes
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Bought a 4S, shipping was quick and everything was as described, absolutely no issues. Service is great, descriptions are bang on, can't ask for any better!

Date of experience: January 7, 2015
Canada
1 review
0 helpful votes
Follow Gary K.
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Excellent customer service and quick shipping. Only small disappointment was first phone did not match description of "like new" but they were great about providing a replacement. No hesitation in recommending them to others.

Date of experience: January 7, 2015
Canada
1 review
0 helpful votes
Follow Jayson P.
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Great service
January 4, 2015

Great service. The app easily diagnoses the value of your phone, the shipping process is super easy, and you choose the intersection between when and how much you get paid - the earlier you want the money the less you get paid. Really phenomenal service

Date of experience: January 3, 2015
Canada
1 review
1 helpful vote
Follow Yoli G.
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I bought an iPhone 4s at Orchard for my daughter as a first cell phone. It works perfectly and we had no problem at all having it activated by the carrier. My daughter is just so happy and I am so glad I bought an iPhone with this great Canadian enterprise. I had no border or shipping fees. The iPhone was in a excellent condition and even the service was personalized. I am thinking about getting one for myself now because I could save so much by not having to pay full price for a long term contract with any carrier! I estimated that I have saved up to 700 $ (if I had to pay for a 2 years contract and pay a 75 $ a month "deal"!) Now I only have to pay 35 $ a month and I can cancelled it any given month... I am very happy! ;)

Date of experience: December 30, 2014
Canada
1 review
1 helpful vote
Follow Craig R.
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This is the second time I've used Orchard. The process is simple: run their app, get a price quote, send in iphone (they pay shipping) and wait a few weeks to get your money. Orchard consistently beats every other site by offering about $100 better price when they sell your phone.
They even raised the price I would get because the phone looked in even better shape than I reported-that's honest customer service!
Highly recommend! Why would you sell your phone anywhere else?

Date of experience: December 26, 2014
Canada
2 reviews
7 helpful votes
Follow H M.
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Amazing service
December 19, 2014

Amazing service. Would definitely use it again. Nice to have a legitimate marketplace for these devices.

Date of experience: December 19, 2014
Canada
1 review
1 helpful vote
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Wow, that was easy!
December 17, 2014

Wow, that was easy! I wanted to sell my iPhone 5s without fuss and at a decent price. I got all that dealing with Orchard. It was effortless sending the phone in the pre-supplied box, and 3 weeks later (which was the most profitable option for me), they emailed me the money by Interac. No muss, no fuss. Perfect!

Date of experience: December 16, 2014
Canada
1 review
0 helpful votes
Follow Mike B.
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Needed a mid-contract replacement for my daughter's phone that didn't survive being dropped in a raging river. Rather than messing around with Craigslist, I checked out Orchard. Phone was competitively priced and shipped within hours with followup emails. Phone was in excellent condition (in the "good category", only a few small scratches) and works perfectly. I'll continue to use this service, especially since the kids lose or destroy phones at regular intervals and I'm always in the market for replacements!

Date of experience: December 15, 2014
Canada
1 review
0 helpful votes
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Fantastic company
December 14, 2014

Fantastic company. Orchard actually ended up notifying me of a mistake on my phone evaluation which resulted in me getting a higher sales price. Can't think of many companies that would do that. Can't recommend enough.

Date of experience: December 14, 2014
Canada
1 review
0 helpful votes
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So glad I found Orchard!
December 13, 2014

So far we have sold 4 phones through Orchard and have 2 more up for sale. I don't feel comfortable selling them myself so I'm really glad there is a site like Orchard. The process is so simple and the staff very helpful and courteous. Can't say enough good things about this company. Love them!

Date of experience: December 13, 2014
Canada
1 review
0 helpful votes
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I bought an Iphone 5s 32GB Gold (Fido) for my mom this Christmas. I couldn't be happier because it was worth it. Bought it for $540, I saved like $160 instead of buying the brand new. Phone is exactly what is described from the site. Definitely going to recommend this to my friends!

Date of experience: December 13, 2014
Canada
1 review
1 helpful vote
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Ordered 2 phones for our business to replace 2 damaged phones and received them without delay. From now on when we need a used phone rather than a new over-priced phone from our phone provider, I'm checking with GetOrchard first.
I admit I was a little skeptical at first but the phones are great and working with no problems. I will definitely order from them again.

Date of experience: December 11, 2014
Canada
1 review
0 helpful votes
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We ordered the phone on Sunday and got it on Tuesday with rush shipping. Very impressed all around. The phone works and my son is very happy! It was exactly as described online.
Thanks Orchard!

Date of experience: December 9, 2014
Canada
1 review
1 helpful vote
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Sold my iPhone 4s through GetOrchard. They did very thing they said they would. When I upgraded to an iPhone6 my provider only offered $45, I got $156 from GetOrchard. Would recommend them to anyone.

Date of experience: December 9, 2014

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada