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Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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Great service! Decided to sell me Iphone and getorchard made it super easy to do this. Everything happened really quickly and it took less than 2 weeks from when i decided to sell my phone to getting money for it. Much better than the kijiji route.
GetOrchard company is a great company to buy or sell iphones. I purchased a iphone from this company. The price was reasonable and the phone lasted many years. I sold my latest iphone through the company. They gave me a very good price for the phone.
Rodney M.
I sold my iphone through Orchard.com and found the experience very, very, easy and quick. Using their App they are able to do a diagnostic on the phone and give you an immediate price quote. The whole process took just over a week and they are in constant communication with you to let you know what they are doing and when you can expect payment. They send you a prepaid shipping box with easy to follow instructions.
A great way to turn your old your iphone into cash!
Highly recommended website!
Purchased my first iPhone 5with Orchard in January, my second iPhone 5 from Ochard on April 17th (for my wife), and my 3rd one on May 12 (for my daughter). Just like my first one, they both work great and Ochard was easy to deal with. They are fast, friendly, reliable and they stand by there product. When I did experience an issue with my second phone they quickly sent me a replacement iPhone with no hassle as well as a return label for the initial phone so that they could look it over. No questions asked. Through all 3 sales, they have been able to answer all questions quickly and efficiently. Definitely a trustworthy company for anyone. Looking to get a used iPhone as a replacement or just to save some cash.
Amazing experience. I loved the all inclusive price with shipping and taxes in. When I got to the checkout and was offered accessories I thought "this is where they will make their money". I was pleasantly surprised to get those at prices lowers than elsewhere the might claim to be the best buy. The video explaining the way they measured phone "quality" was very good. The follow up upon delivery was also very good. Very good process and product from beginning to end.
Awesome company totally legit and great concept... all promises were kept and customer service questions were answered with a SMILE :) No hassles and worry free handling of your device! Thanks Bianca and the Orchard Staff!
Bought a 4S, shipping was quick and everything was as described, absolutely no issues. Service is great, descriptions are bang on, can't ask for any better!
Excellent customer service and quick shipping. Only small disappointment was first phone did not match description of "like new" but they were great about providing a replacement. No hesitation in recommending them to others.
Great service. The app easily diagnoses the value of your phone, the shipping process is super easy, and you choose the intersection between when and how much you get paid - the earlier you want the money the less you get paid. Really phenomenal service
I bought an iPhone 4s at Orchard for my daughter as a first cell phone. It works perfectly and we had no problem at all having it activated by the carrier. My daughter is just so happy and I am so glad I bought an iPhone with this great Canadian enterprise. I had no border or shipping fees. The iPhone was in a excellent condition and even the service was personalized. I am thinking about getting one for myself now because I could save so much by not having to pay full price for a long term contract with any carrier! I estimated that I have saved up to 700 $ (if I had to pay for a 2 years contract and pay a 75 $ a month "deal"!) Now I only have to pay 35 $ a month and I can cancelled it any given month... I am very happy! ;)
This is the second time I've used Orchard. The process is simple: run their app, get a price quote, send in iphone (they pay shipping) and wait a few weeks to get your money. Orchard consistently beats every other site by offering about $100 better price when they sell your phone.
They even raised the price I would get because the phone looked in even better shape than I reported-that's honest customer service!
Highly recommend! Why would you sell your phone anywhere else?
Amazing service. Would definitely use it again. Nice to have a legitimate marketplace for these devices.
Wow, that was easy! I wanted to sell my iPhone 5s without fuss and at a decent price. I got all that dealing with Orchard. It was effortless sending the phone in the pre-supplied box, and 3 weeks later (which was the most profitable option for me), they emailed me the money by Interac. No muss, no fuss. Perfect!
Needed a mid-contract replacement for my daughter's phone that didn't survive being dropped in a raging river. Rather than messing around with Craigslist, I checked out Orchard. Phone was competitively priced and shipped within hours with followup emails. Phone was in excellent condition (in the "good category", only a few small scratches) and works perfectly. I'll continue to use this service, especially since the kids lose or destroy phones at regular intervals and I'm always in the market for replacements!
Fantastic company. Orchard actually ended up notifying me of a mistake on my phone evaluation which resulted in me getting a higher sales price. Can't think of many companies that would do that. Can't recommend enough.
So far we have sold 4 phones through Orchard and have 2 more up for sale. I don't feel comfortable selling them myself so I'm really glad there is a site like Orchard. The process is so simple and the staff very helpful and courteous. Can't say enough good things about this company. Love them!
I bought an Iphone 5s 32GB Gold (Fido) for my mom this Christmas. I couldn't be happier because it was worth it. Bought it for $540, I saved like $160 instead of buying the brand new. Phone is exactly what is described from the site. Definitely going to recommend this to my friends!
Ordered 2 phones for our business to replace 2 damaged phones and received them without delay. From now on when we need a used phone rather than a new over-priced phone from our phone provider, I'm checking with GetOrchard first.
I admit I was a little skeptical at first but the phones are great and working with no problems. I will definitely order from them again.
We ordered the phone on Sunday and got it on Tuesday with rush shipping. Very impressed all around. The phone works and my son is very happy! It was exactly as described online.
Thanks Orchard!
Sold my iPhone 4s through GetOrchard. They did very thing they said they would. When I upgraded to an iPhone6 my provider only offered $45, I got $156 from GetOrchard. Would recommend them to anyone.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at [email protected] and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at [email protected] and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at [email protected].
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.

