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Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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I ordered my iPhone 6S early Friday BC morning. Within two hours I was notified that it had been shipped and I got a Canada Post tracking number. Could pick up my purchase Wednesday morning at the Post Office. Have been using it every day. I am very satisfied.
I bought two phones and an iPad for my family members. Last minutely I found Orchard and was able to buy products that look and work brand new for a very low cost. Definitely recommended for anyone who is looking for a product to give away as a gift, for yourself, or even to replace a product you already have if it has been lost, stolen or broken. They have a good amount of selections to choose from and customer service is excellent! I love them!
Ordered an iPhone 5 in Very Good condition from Orchard, along with charging block and cable. Phone arrived promptly. Orchard followed up with me to ensure receipt and that all was good. Activated on my carrier without issue. Phone is in so near to new shape, it's unbelievable. Had to search to find out why the downgraded from like new condition. Finally found a few scratches near the headset jack.
I'd highly recommend Orchard. Price was good. Unit fantastic. I will deal with Orchard again.
I bought my phone from the Orchard offices. It is in "very good" condition, and comparing it to a "like new" one, I could not tell the difference. The service was great, and the phone itself is... like new!
I would recommend their service to anyone.
I sold my old iPhone 5s through Orchard since I couldn't be bothered to find a private seller. The app gave me an estimate of how much they would give me, and when I sent in the phone they actually said they would give me $20 more since it was in better condition than I had thought! Received my money as promised within weeks. So much easier than meeting sketchy people on kijiji!
It was delivered when they said it would be and they phone was in the condition that they said that it would be, I have just got everything set up and started to use it and everything is good,
LOVED how easy it was to sell my old iPhone 6 with Orchard. The app let me get an assessment and a quote before sending it along, they paid for shipping, then followed up immediately with a confirmed price (the exact same one the app gave me!). 4 weeks later (you get paid more if you wait longer), I had $323 e-transferred to me. SO EASY.
Very pleased with the process and follow through. They were quick with answers to my questions... It really was a very seamless experience and will use them the next time I have a cell phone to sell.
I love the way they work, they pay pretty fast and are very reliable! I'm VERY happy with my experience!
I put my iPhone up for sale with GetOrchard. I put down a conservative estimate and Orchard came back stating my phone was actually met a higher criteria. Very honest and reliable service, would definitely use it next time I sell my iPhone!
Completely satisfied with their customer service and with how fast they sold my phone and I got my money. Sent the phone on day 1 and choose the option to wait until 4 weeks to get the money back, however, just 2 days later the phone was sold and 1 day after I received my interac deposit. How it could be better? Thanks for the great service!
I ordered my phone thru this company because I just didn't trust the Craigslist and Kijiji ads I was looking through. Many ads had not all the information about the phone, I wasted so much time, then I found Orchards ad... it was easy to find the phone I wanted. Had it in my hands in 3 days, and didn't have to drive anywhere. I will be back whenever I need another phone, would highly recommend this company.
Barb
Purchased an IPhone 6S from Orchard for the first time. Phone came incredibly fast and was delivered the day I was expecting it. Phone is in amazing condition, and was easy to set up with the stored settings of my previous phone. So far very amazing service and product!
Bought a "very good' IPhone 6S on Tuesday, and it arrived on Thursday! I don't know the quality difference between "very good" and "like new", but my phone was in FANTASTIC shape, looked new to me. I was iffy buying a used phone online, but I was pleasantly surprised on how this all turned out. I will recommend this site to family and friends, and am going to try selling my old IPhone too!
All my iPhones brought and sold here. Very nice and trustworthy site when you think about having an iPhone. Customer service is excellent!
I bought a replacement iphone 4c -- I just needed something inexpensive as a temporary replacement for my wife's old phone - Orchard delivered on time exactly what they advertised. They are very professional. I will definitely do business with them again in the near future.
I had my doubts about this website but its really legit and I got my payment in the amount of time that they guaranteed. I would suggest this to everyone I know. They are very easy to work with.
I ordered an iPhone SE in 'good' condition. It arrived quickly and all features of the phone work well. At a savings of nearly 50% off the retail price, I would buy from them again.
Impeccable customer service. Easy to contact them even during week-ends. Really helpful. Quick delivery...
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at [email protected] and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at [email protected] and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at [email protected].
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.

