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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
0 helpful votes
Follow Cornelis B.
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Excellent
June 7, 2017

I ordered my iPhone 6S early Friday BC morning. Within two hours I was notified that it had been shipped and I got a Canada Post tracking number. Could pick up my purchase Wednesday morning at the Post Office. Have been using it every day. I am very satisfied.

Date of experience: June 6, 2017
Canada
1 review
0 helpful votes
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I bought two phones and an iPad for my family members. Last minutely I found Orchard and was able to buy products that look and work brand new for a very low cost. Definitely recommended for anyone who is looking for a product to give away as a gift, for yourself, or even to replace a product you already have if it has been lost, stolen or broken. They have a good amount of selections to choose from and customer service is excellent! I love them!

Date of experience: June 5, 2017
Canada
1 review
0 helpful votes
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IPhone 5
June 5, 2017

Ordered an iPhone 5 in Very Good condition from Orchard, along with charging block and cable. Phone arrived promptly. Orchard followed up with me to ensure receipt and that all was good. Activated on my carrier without issue. Phone is in so near to new shape, it's unbelievable. Had to search to find out why the downgraded from like new condition. Finally found a few scratches near the headset jack.
I'd highly recommend Orchard. Price was good. Unit fantastic. I will deal with Orchard again.

Date of experience: June 4, 2017
Canada
1 review
0 helpful votes
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Awesome!
June 3, 2017

I bought my phone from the Orchard offices. It is in "very good" condition, and comparing it to a "like new" one, I could not tell the difference. The service was great, and the phone itself is... like new!
I would recommend their service to anyone.

Date of experience: June 2, 2017
Canada
1 review
0 helpful votes
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Great!
June 2, 2017

Very happy with my purchase. Product received quickly, and I am impressed with its condition. Recommend to all. Not planning to buy a new iPhone anymore.

Date of experience: June 1, 2017
Canada
1 review
0 helpful votes
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I sold my old iPhone 5s through Orchard since I couldn't be bothered to find a private seller. The app gave me an estimate of how much they would give me, and when I sent in the phone they actually said they would give me $20 more since it was in better condition than I had thought! Received my money as promised within weeks. So much easier than meeting sketchy people on kijiji!

Date of experience: June 1, 2017
Canada
1 review
0 helpful votes
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Iphone 5
June 2, 2017

It was delivered when they said it would be and they phone was in the condition that they said that it would be, I have just got everything set up and started to use it and everything is good,

Date of experience: June 1, 2017
Canada
1 review
0 helpful votes
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Iphone 6 sale
May 31, 2017

LOVED how easy it was to sell my old iPhone 6 with Orchard. The app let me get an assessment and a quote before sending it along, they paid for shipping, then followed up immediately with a confirmed price (the exact same one the app gave me!). 4 weeks later (you get paid more if you wait longer), I had $323 e-transferred to me. SO EASY.

Date of experience: May 31, 2017
Canada
1 review
0 helpful votes
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Impressed
May 26, 2017

Very pleased with the process and follow through. They were quick with answers to my questions... It really was a very seamless experience and will use them the next time I have a cell phone to sell.

Date of experience: May 26, 2017
Canada
1 review
0 helpful votes
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I love the way they work, they pay pretty fast and are very reliable! I'm VERY happy with my experience!

Date of experience: May 25, 2017
Canada
1 review
0 helpful votes
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I put my iPhone up for sale with GetOrchard. I put down a conservative estimate and Orchard came back stating my phone was actually met a higher criteria. Very honest and reliable service, would definitely use it next time I sell my iPhone!

Date of experience: May 23, 2017
Canada
1 review
0 helpful votes
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Completely satisfied with their customer service and with how fast they sold my phone and I got my money. Sent the phone on day 1 and choose the option to wait until 4 weeks to get the money back, however, just 2 days later the phone was sold and 1 day after I received my interac deposit. How it could be better? Thanks for the great service!

Date of experience: May 22, 2017
Canada
2 reviews
0 helpful votes
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Amazing
May 20, 2017

I ordered my phone thru this company because I just didn't trust the Craigslist and Kijiji ads I was looking through. Many ads had not all the information about the phone, I wasted so much time, then I found Orchards ad... it was easy to find the phone I wanted. Had it in my hands in 3 days, and didn't have to drive anywhere. I will be back whenever I need another phone, would highly recommend this company.
Barb

Date of experience: May 20, 2017
Canada
1 review
0 helpful votes
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Orchard Purchase
May 20, 2017

Purchased an IPhone 6S from Orchard for the first time. Phone came incredibly fast and was delivered the day I was expecting it. Phone is in amazing condition, and was easy to set up with the stored settings of my previous phone. So far very amazing service and product!

Date of experience: May 19, 2017
Canada
1 review
0 helpful votes
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Bought a "very good' IPhone 6S on Tuesday, and it arrived on Thursday! I don't know the quality difference between "very good" and "like new", but my phone was in FANTASTIC shape, looked new to me. I was iffy buying a used phone online, but I was pleasantly surprised on how this all turned out. I will recommend this site to family and friends, and am going to try selling my old IPhone too!

Date of experience: May 18, 2017
Canada
1 review
0 helpful votes
Follow Vanessa W.
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All my iPhones brought and sold here. Very nice and trustworthy site when you think about having an iPhone. Customer service is excellent!

Date of experience: May 18, 2017
Canada
1 review
0 helpful votes
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I bought a replacement iphone 4c -- I just needed something inexpensive as a temporary replacement for my wife's old phone - Orchard delivered on time exactly what they advertised. They are very professional. I will definitely do business with them again in the near future.

Date of experience: May 4, 2017
Missouri
1 review
0 helpful votes
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Awesome!
May 4, 2017

I had my doubts about this website but its really legit and I got my payment in the amount of time that they guaranteed. I would suggest this to everyone I know. They are very easy to work with.

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
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Great value!
May 3, 2017

I ordered an iPhone SE in 'good' condition. It arrived quickly and all features of the phone work well. At a savings of nearly 50% off the retail price, I would buy from them again.

Date of experience: May 3, 2017
Canada
1 review
0 helpful votes
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Made my day!
May 3, 2017

Impeccable customer service. Easy to contact them even during week-ends. Really helpful. Quick delivery...

Date of experience: May 3, 2017

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada