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Orchard

3.5

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Orchard Reviews Summary

Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.

service
152
value
151
shipping
145
returns
57
quality
136

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Canada
1 review
0 helpful votes
Follow Dave K.
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Everything was clear and straightforward and my phone works great. The staff were all friendly and helpful. I went and picked up in the office and never felt rushed. They followed up a couple of times to make sure everything was good. Will buy from Orchard again.

Date of experience: July 17, 2017
Canada
1 review
0 helpful votes
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I bought an iPhone6 plus for my daughter, after a few days it arrived, super fast delivery and the phone was great quality, I would highly recommend orchard, thanks orchard

Date of experience: July 13, 2017
Canada
1 review
0 helpful votes
Follow Maddy C.
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I bought an iPhone 6S. It worked great, exactly as I expected. The notifications on the processing, shipping, and delivery were great. I received it very quickly. No complaints. I'm very happy with my experience.

Date of experience: July 12, 2017
Canada
1 review
0 helpful votes
Follow Dany M.
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What not exetate to order more iphone from the site. Got exactly what i order, it just took a few days great site

Date of experience: July 10, 2017
Canada
1 review
0 helpful votes
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New iPhone 6S
July 10, 2017

My experience with the Orchard went very well. I selected what I was looking for, they kept sending alerts and when I was ready placing my order went very smoothly.

The notifications of when my phone shipped and when it would arrive were accurate. Plus they emailed to see how evevrthing went.

All in all it was a quick and easy transaction.

Thank you Orchard!

Date of experience: July 9, 2017
Canada
1 review
0 helpful votes
Follow Krista L.
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I recently purchased a used iPhone and have been very pleased with the overall experience. They have excellent customer service and made the purchase both easy and safe. The quality of the phone seemed prime. Also free and fast shipping. Anyone looking for a nice quality iPhone for discounted pricing, should consider this Canadian company.

Date of experience: July 7, 2017
Canada
1 review
0 helpful votes
Follow Kent P.
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Just the best
July 6, 2017

The phone I ordered ended up being unavailable, they quickly responded with a few options and gave me an upgrade for the same price. Quick delivery, excellent follow up. Over the top customer service, which is hard to find these days.

Date of experience: July 6, 2017
Canada
1 review
0 helpful votes
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Great Service!
July 6, 2017

The easiest way to sell you old phone! Orchard provides free shipping packaging and etransfer payment. They quoted me a price and actually increased what they paid as my phone was in excellent shape. I received payment earlier than expected as well.It feels a bit odd to send off your phone with payment pending but both my son and I have used this company and they came through as promised.

Date of experience: July 5, 2017
Canada
1 review
0 helpful votes
Follow Alex K.
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As described. I am surprised that there is no scratch on it. Fast delivery. It arrived two days after I ordered late afternoon.

Very pleased with the service.

Date of experience: July 1, 2017
Canada
1 review
0 helpful votes
Follow Nicholas V.
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Great company
June 23, 2017

Made buying a used phone quick, easy and reliable. Great company to use if looking for a used phone.

Date of experience: June 23, 2017
Canada
1 review
0 helpful votes
Follow Jay L.
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The right product in the right condition delivered at the right time. Customer service was accessible and helpful.

Date of experience: June 22, 2017
Canada
1 review
0 helpful votes
Follow Marianne A.
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Excellent Service
June 21, 2017

I got the total amount of money and at the correct time... that is all that matter to me. Very Happy with GetOrchard!

Date of experience: June 21, 2017
Canada
1 review
0 helpful votes
Follow April H.
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We purchased my daughter's phone from Orchard a few months ago. We have had 2 warranty issues and both times I was very pleased with the customer service department. I experienced quick responses and both times shipping to repair the phone was covered by Orchard. We purchased the extended warranty and it turns out that was a very good idea for us.

Date of experience: June 20, 2017
Canada
1 review
0 helpful votes
Follow Joan L.
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My unlocked 'like new' iPhone 6S Plus was exactly that, with excellent customer service and email communications answering questions, timely delivery, and follow-up to ensure I was happy with everything. I do wish the charger was included in the price of the phone. I decided I prefer Android over iOS and there was no problem returning the phone and being credited. Orchard makes buying a used phone stress free (they now sell Samsung Galaxy, as well). I wouldn't hesitate to buy from them again and have recommended them to others.

Date of experience: June 15, 2017
Canada
1 review
0 helpful votes
Follow Rick M.
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Nice job!
June 15, 2017

Orchard made it easy for me. They paid for me to send in my phone. Gave me a price they would pay when the phone sold which I agreed to and in a short time the phone sold. They notified me and sent me an e-transfer. Easy! They handle any issues and I have money in my pocket headache free. Granted they sell the phone for more than they pay me but cover shipping and any other incidentals. A great service.

Date of experience: June 15, 2017
Canada
1 review
0 helpful votes
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Just received the IPhone 6 that I order and everything is perfect, great phone just like brand new! Keep up the great work! Will definitely tell my friends.

Thanks again,
Frank

Date of experience: June 8, 2017
Canada
1 review
0 helpful votes
Follow Darlene D.
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Excellent
June 9, 2017

Ordered an iPhone 5S in Very Good condition from Orchard, Phone arrived promptly. Orchard followed up with me to ensure receipt and that all was good. Activated on my carrier without issue. Phone is in so near to new shape, it's unbelievable. Had to search to find out why the downgraded from like new condition. Finally found a few scratches, can hardly see them.
I'd highly recommend Orchard. Price was good. Unit fantastic. I will deal with Orchard again

Date of experience: June 8, 2017
Canada
1 review
0 helpful votes
Follow Scott D.
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Ordered a "Like New" iPhone 6S. Came very quickly, in pristine condition, with great battery life. Couldn't be happier.

Date of experience: June 8, 2017
Canada
1 review
0 helpful votes
Follow Lynn M.
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After ordering an iPhone 5S from Orchard, the phone arrived via Canada Post the next day. Orchard followed up to make sure everything was good. I got the phone set up and its working perfectly. I would definitely recommend Orchard. A good price, an iPhone thats like new, and great service! Thank you.

Date of experience: June 8, 2017
Canada
1 review
0 helpful votes
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Excellent
June 8, 2017

Ordered my phone and it was delivered in two business days. Just as described. Super pleased with the service.

Date of experience: June 7, 2017

From the business

Orchard is a service that buys and sells high-quality used iPhones.


getorchard.com
Founded in 2012
Toronto, Ontario, Canada