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Orchard has a rating of 3.5 stars from 701 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Orchard most frequently mention customer service, good condition and new phone. Orchard ranks 1st among Iphone sites.
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Everything was clear and straightforward and my phone works great. The staff were all friendly and helpful. I went and picked up in the office and never felt rushed. They followed up a couple of times to make sure everything was good. Will buy from Orchard again.
I bought an iPhone6 plus for my daughter, after a few days it arrived, super fast delivery and the phone was great quality, I would highly recommend orchard, thanks orchard
I bought an iPhone 6S. It worked great, exactly as I expected. The notifications on the processing, shipping, and delivery were great. I received it very quickly. No complaints. I'm very happy with my experience.
What not exetate to order more iphone from the site. Got exactly what i order, it just took a few days great site
My experience with the Orchard went very well. I selected what I was looking for, they kept sending alerts and when I was ready placing my order went very smoothly.
The notifications of when my phone shipped and when it would arrive were accurate. Plus they emailed to see how evevrthing went.
All in all it was a quick and easy transaction.
Thank you Orchard!
I recently purchased a used iPhone and have been very pleased with the overall experience. They have excellent customer service and made the purchase both easy and safe. The quality of the phone seemed prime. Also free and fast shipping. Anyone looking for a nice quality iPhone for discounted pricing, should consider this Canadian company.
The phone I ordered ended up being unavailable, they quickly responded with a few options and gave me an upgrade for the same price. Quick delivery, excellent follow up. Over the top customer service, which is hard to find these days.
The easiest way to sell you old phone! Orchard provides free shipping packaging and etransfer payment. They quoted me a price and actually increased what they paid as my phone was in excellent shape. I received payment earlier than expected as well.It feels a bit odd to send off your phone with payment pending but both my son and I have used this company and they came through as promised.
As described. I am surprised that there is no scratch on it. Fast delivery. It arrived two days after I ordered late afternoon.
Very pleased with the service.
Made buying a used phone quick, easy and reliable. Great company to use if looking for a used phone.
The right product in the right condition delivered at the right time. Customer service was accessible and helpful.
I got the total amount of money and at the correct time... that is all that matter to me. Very Happy with GetOrchard!
We purchased my daughter's phone from Orchard a few months ago. We have had 2 warranty issues and both times I was very pleased with the customer service department. I experienced quick responses and both times shipping to repair the phone was covered by Orchard. We purchased the extended warranty and it turns out that was a very good idea for us.
My unlocked 'like new' iPhone 6S Plus was exactly that, with excellent customer service and email communications answering questions, timely delivery, and follow-up to ensure I was happy with everything. I do wish the charger was included in the price of the phone. I decided I prefer Android over iOS and there was no problem returning the phone and being credited. Orchard makes buying a used phone stress free (they now sell Samsung Galaxy, as well). I wouldn't hesitate to buy from them again and have recommended them to others.
Orchard made it easy for me. They paid for me to send in my phone. Gave me a price they would pay when the phone sold which I agreed to and in a short time the phone sold. They notified me and sent me an e-transfer. Easy! They handle any issues and I have money in my pocket headache free. Granted they sell the phone for more than they pay me but cover shipping and any other incidentals. A great service.
Just received the IPhone 6 that I order and everything is perfect, great phone just like brand new! Keep up the great work! Will definitely tell my friends.
Thanks again,
Frank
Ordered an iPhone 5S in Very Good condition from Orchard, Phone arrived promptly. Orchard followed up with me to ensure receipt and that all was good. Activated on my carrier without issue. Phone is in so near to new shape, it's unbelievable. Had to search to find out why the downgraded from like new condition. Finally found a few scratches, can hardly see them.
I'd highly recommend Orchard. Price was good. Unit fantastic. I will deal with Orchard again
Ordered a "Like New" iPhone 6S. Came very quickly, in pristine condition, with great battery life. Couldn't be happier.
After ordering an iPhone 5S from Orchard, the phone arrived via Canada Post the next day. Orchard followed up to make sure everything was good. I got the phone set up and its working perfectly. I would definitely recommend Orchard. A good price, an iPhone thats like new, and great service! Thank you.
Ordered my phone and it was delivered in two business days. Just as described. Super pleased with the service.
Answer: Hi Doug. Thanks for reaching out. For the Apple iPhone, it comes with a built GPS app with the iOs software but you do have plenty of different GPS apps you can download on the device. If you have any other questions in the meantime, you can email us at [email protected] and we'd be happy to help!
Answer: Hi Montasser, Thanks for reaching out to us. Unfortunately, we do not sell any Macbooks or computer laptops at the moment. We only sell Apple iPhones, iPads and Samsung Galaxy devices on our website.
Answer: Hi Zafiro, Thanks so much for reaching out about our phones! You can browse our full inventory online, but we'd also be more than happy to have you come by our office in Toronto. We're located at 1116 College St, just south of Dufferin Station. Hours of Operations: Monday - Saturday, 10AM-6PM. We still have the XR available -- you can buy it online here: https://www.getorchard.com/search/featured/ If you have any other questions moving forward, please email us at [email protected] and we'd be happy to help.
Answer: Hi Edwin, Thanks for reaching out to us and for your interest in Orchard! Unfortunately, We do not accept Samsung Galaxy J2 devices for sale. Simply because we do not have that specific diagnostic software it runs on and the parts for the device. What kind of phones models does Orchard buy? If you have any phones that fall under these models I've listed below, we loved to buy it from you! =) Phone models: IPhone 5,5C, 5S, 6,6+, 6S, 6S+, SE, 7,7+, 8,8+, X Samsung Galaxy S5, S6, S6 Edge, S7, S7 Edge, S8, S8+ Hope that helps! If you have any lingering questions or insights to share, please don't hesitate to let me know or email at [email protected].
Answer: Hi Paul, Every phone that Orchard sells is thoroughly tested and guaranteed to be in perfect working condition. That being said, some used phones look a bit newer than others. All Orchard phones are protected by a 30-day warranty. If you receive a phone that has issues with functionality or quality, we will offer to replace it or refund you. All products must be returned in the same condition as received using the original packaging. Orchard rates each phone as either Like-New, Very Good, or Good to refer to the cosmetic appearance. Here's a link to what each of those ratings means: https://www.getorchard.com/faqs/article/what-does-the-device-condition-mean/
Answer: Took 3 business days to get from toronto to Kingston!
Answer: Hi Zuzi! We certainly do:) Since you won't be able to run the app on the phone, you can register it for sale here: https://www.getorchard.com/sell-online/
Answer: You can choose to buy these - it is an inexpensive add on.
Answer: Hey Matt! Every phone comes with a free 30 day warranty. You are welcome to a full refund or a replacement phone within the first 30 days of your purchase date, so long as the phone is in the same condition that you received it in. We also offer an extended one year warranty called Orchard Care Premium (OCP). OCP offers repair coverage for any damages to your phone. If we can't repair the phone, we'll replace it. :)
Orchard is a service that buys and sells high-quality used iPhones.

