Getnamenecklace

I placed an order, gave the wrong address by accident. They don't reply to emails, social media messages and their chat is never available. DO NOT USE THEM!

I ordered 4 bags with each family names initials on them on October 21 and was charged $81.90 and I still have never received them. Do not order anything from these people.

I ordered the "Personalized Motorcycle Memorial Urn, Name Engraved Motorcycle Cremation Urn, Condolence Gift, Memorial Gift for Motorcyclist/Rider/Men" from their website. My husband passed and was an avid Motorcyclist. I ordered from the options on their website. When I received the "so called Urn" it did not have the Model "A" motorcycle I had chosen from the 6 models they offered. The motorcycle on top of the Urn looked like a child's toy. I immediately sent pictures of what I received and what I had ordered, in an Email as instructed on the website. Customer Service offered 20%, then 30%, then 50% and instructed me to keep the item. I explained it was Not acceptable and that they needed to either send me what I had ordered or Refund me 100%. They then sent an email that said if I returned the item, at my own expense, then "I MIGHT" get a 70% refund. They stated that because it was personally engraved that there would be a 30% restocking fee. The so called Personal Engraving is a Sticker they attached to the Plastic Urn. They said the Quality was not an issue, so I was not entitled to a full refund. Quality was NOT AN ISSUE FOR THEM, but for me DEFINITELY! These are the measurements, per their website:
"Measurements Exterior Dimensions: Width*Height*Depth: 12-3/4* 10*9-1/2INCH, Volume: 220 Cubic INCH"
As you can see, in one of the pictures included, there is a ruler beside what I received and the Bike and Urn are less that 8" in height, Not 10" as they have noted in the measurements. THAT IS ONE QUALITY ISSUE! Another issue is the they indicate it is 12 3/4" wide by 9 1/2" deep. The Urn is a Circle. Then there is the issue of the Model of the Motorcycle not being what they offered and I ordered. From all their emails they instruct me to KEEP THE ITEM. In their last email they say:"We are not in your country, and the shipping cost to return the item is not cheap, so we can refund 50% directly, and you keep the item, which makes the process easier." It makes it easier for them but I wind up with an Urn that I have no use for. I cannot imagine anyone who loves motorcycles wanting to use this Urn and put it on display in their home. It doesn't make it easier for me, not in the least. Easier for me would be for them to follow their online policy and Exchange the item they sent me for the Item I ordered or give me a full Refund and pay the shipping to take this so called Urn back. Or, if they don't want to pay the return shipping cost, instruct me who to donate it to, for them. Also, per their website: "Should you not be totally satisfied with your items we offer 99 day returns and exchanges service to ensure you are left as happy as possible." Please see here for the full list of terms and conditions for our refund and exchange policy.
The following reasons are covered by FULL COVERAGE Return/Exchange Policy:
If paints are chipping, Crystals fall off, Broken chain, etc, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 99 days. (We will only exchange the item(s) for the same product, or for item(s) equal or lesser value.)
If we sent the wrong order or item(s), you received any broken items, the personalized info is different from you provided to Getnamenecklace, or the quality of the products you received is defective, please notify us immediately via e-mails and you will receive either a refund of your purchase or an exchange within 15 days. The following reasons are covered by 15 days LIMITED COVERAGE Return/Exchange Policy(Customer is responsible for return postage fees, and replacement postage fees):
If you chose the wrong size bracelet(s)/ring(s), or chain length.
If personal reasons due to changed mind, personal taste, ordering numerous personalized items for the purposes of comparison or sizing, or you do not see the detailed description, etc.
Personalized items are one-of-a-kind, those returns will incur a 30% restocking fee.

I bought this product on April 21,2025. It arrived on May 22,2025. I immediately knew it wasn't the product I had ordered, and I began sending several emails that, to this day, have not even been answered. It's a scam. They offer you a product and then refuse to respond.

I bought the birth month glass flower and suppose to receive Lily of the valley and Peony flower but look what i hv received! Try to contact the customer service but no response from them at all!

I placed an order on this website on February 9nd, and until now, no one has contacted me, despite receiving meaningless updates on my order. I even paid extra for fast delivery (1-4 days, as they claimed), yet nothing arrived. Their customer service is completely useless—they ignore emails, provide no real support, and leave you in the dark. At this point, it's obvious they have no intention of delivering anything.

This site is a total scam. They take your money and vanish. 0/10.
"Don't buy unless you want to get scammed."

It's been almost a month and my order is still in production, they promise I would have it in 10 days, but valentine day is long over now

Bought two open bracelets they wouldn't fit a cats wrist all the adults in the house tried them on but they didn't fit, the gap is 1 inch and isn't flexible this is not a standard wrist size, 1 inch, I complained and was offered 5% back and to keep the defective items what a disgrace, if I was to return the items at my expense they would refund me 70% would I get my refund I doubt it, Also no where on the site does it note this returns policy they are making it up as they go, Trust pilot has 4.5 that's a lie, they probably flooded the site with false reviews

Scam of a company. DO NOT BUY!

I ordered a shirt with my dog face on it from them. Their website said it would take 6 to 10 days to ship. It took 25 days to ship. I emailed them and told them the shipping was late and I was going to be traveling soon and needed the package. They were completely unhelpful and told me that the shipping was 3 to 4 weeks long. Their email confirmation of the order said that it was 6 to 10 days. Scammers and liars and probably a super cheap product that I have bought anyways. Save your money!

Ordered necklace and bracelet for my daughter birthday in Sept. Her birthday is 18 Oct so I gave enough time for shipping irregularities.
Well now it's 26 November and still order NOT RECEIVED.
They send tracking code which leads to non existing shipping company. Emails so many times to them and same reply be patient. After a month they send email that they can return 70% of my money if I want or charge me 40% for placing order again. WTF? I didn't receive anything but paid 100% DO NOT buy from them ever.

I originally ordered the necklace in December for my mother's birthday. I ordered 2 products to be delivered to Israel. After several months, I was notified that delivery to Israel was impossible, so I changed the address to Manchester, knowing I would visit family there in February. Only one product was delivered, and I wasn't notified that the necklace wouldn't be delivered. Customer support claimed they had sent me an email, but I never received it. I had already waited for months, and when I arrived in Manchester, the product wasn't there, and I never got a refund. I contacted customer support, and they eventually sent it in February. However, since I live in Israel, I only returned to Manchester in August, where I received this incorrectly produced item. The item was entirely misrepresented. The item I received bore no resemblance to what was advertised. I've tried to contact customer support for days—they claim they respond within 48 hours, yet I've received no satisfactory response. The company has been giving me the runaround for months with no effort to rectify the situation!

If I could give zero stars I would! DO NOT buy from this company, they are a scam, I bought an 18 k gold plated ring and the gold wore off after a week. I asked for a refund and all I got back were ignorant emails. Lost my money. Horrible scamming company, avoid at all cost!

Since 11 july i m waiting for the order and i just saw that the order has been closed, i havent received it yet, which courier service do they use to deliver, i have a tracking number but doesn't have a platform to track...
I have emailed twice, no one replies also

Awful experience with this company. Product was terrible quality only worsened by terrible customer service when I complained. Do not use them!

My partner order a necklace and bracelet for me. When wearing the bracelet out on a walk. The charm has fallen off - the chain still around my wrist. This was the first week wearing the bracelet. We have both emailed the company and had no response re the unsecured charm. The bracelet was beautiful however I won't be using the service again or recommending it as I have had no communication from the company re the missing charm. Poor customer service, really disappointed!

I ordered a baseball pendent number 3 with an engraved name on it. The number is much smaller then I expected. Delivery was awful as I was hoping to have it before Valentines Day and received it on Feb 27th. Tried contacting customer service through email 3 times, Facebook messenger and Instagram and no-one got back to me. The quality is ok. Looks better online

Placed an order 23/11/2023, did not receive my order up until today, 15/02/2024. They do not answer their emails. Requested a refund an still no answer. No contact details to call them too.

Do not buy from this company.
I placed my order and payed for it on the 28th of November 2023. On the website it showed it will be here before Christmas and it was a gift
As Christmas came near i enquired was told to give it a week or to and there after each email from them is give it a couple of days.
Last week Friday I told them I want my money back and everyday there after with no reply from them.
I went on their facook page warned others and moments later i was blocked could not find their page from my fb so we logged into another account and found them easily. My commemts was gone cause U am blocked on their page and no more option on their page to write commemts. Also on their page it shows 28 comments but when you fo into the comments there are only 3 or 4 must be people that were also blocked due to comments.
On their Instagram is alot of people complaining that they did not receive their goods and on hello peter, facebook and many more sites.

Do not order from them it's a scam