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Getlumina

4.0

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Getlumina Reviews Summary

Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.

This summary is generated by AI, based on text from customer reviews

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Oregon
1 review
0 helpful votes
Follow Wanda J.
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Excellent customer service. Willing to help you with exactly what you need. Good quality unit that is equipped with a very intuitive software and has great functionality.

Date of experience: October 26, 2021
Tennessee
1 review
0 helpful votes
Follow Jacqueline C.
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Love the resolution. Build quality is also awesome with a robust aluminium body. Also looks great with my Macbook. Fair price for an excellent camera.

Date of experience: October 26, 2021
Rhode Island
1 review
0 helpful votes
Follow Devin D.
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I have used Lumina tech support twice and they went above and beyond to fix the problems I had with the product. Excellent cameras with great after sale support!

Date of experience: October 25, 2021
New Jersey
1 review
0 helpful votes
Follow Major N.
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Lumina's customer support was very helpful in rectifying issues with my order. The unit has excellent resolution, great features and robust build quality. Definitely made to last long and looks great with my Macbook.

Date of experience: October 25, 2021
Oregon
1 review
0 helpful votes
Follow Alberta M.
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Lead time was longer than usual due to global shortage of critical components. Had an opportunity to speak with the company CTO and he explained the whole thing to me. Finally, when I have received the product I am very happy with it.

Date of experience: October 25, 2021
Louisiana
1 review
0 helpful votes
Follow Amelia E.
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Really appreciate all the help from the customer support in setting up the unit. Also love the way they are releasing new software updates every day to enhance the system performance.

Date of experience: October 25, 2021
North Carolina
1 review
0 helpful votes
Follow Harriet A.
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High quality cameras at a very reasonable price. Very useful artificial intelligence features that make the user experience even more interesting. Excellent tech support as well. I am very happy with the product. Thanks.

Date of experience: October 25, 2021
Florida
1 review
0 helpful votes
Follow Sally A.
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Pre and post sale support has been excellent. The staff at Lumina was very polite and knowledgeable. The units we installed are working perfectly and we are planning to purchase another one soon.

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
Follow Lynn N.
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Easy to navigate website - it takes seconds to find technical specs, testimonials and demos of the product. Not sure if they have already released the next version of the camera because the one I have got seems to perform even better than the online demos.

Date of experience: October 22, 2021
California
1 review
0 helpful votes
Follow Lorraine G.
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Great resolution and solid Aluminium body. Plus, it has the looks. The only issue was the delay in shipment. Other than that I am very happy with my experience with Lumina.

Date of experience: October 22, 2021
New York
1 review
0 helpful votes
Follow Velma M.
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My questions were answered promptly via live chat before I placed my order. My order was delivered in the second week of October as promised. The cameras arrived in excellent condition in a well protected packaging. The product quality exceeds expectations. Very happy with my purchase.

Date of experience: October 21, 2021
Washington
1 review
0 helpful votes
Follow Miriam R.
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Great quality cameras,
October 22, 2021

Great quality cameras, reasonable price tag and most importantly very knowledgeable customer support team. I would definitely recommend this company to anyone looking for a great webcam.

Date of experience: October 21, 2021
Michigan
1 review
0 helpful votes
Follow Sonia Z.
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Courteous, knowledgeable and helpful customer service. Great cameras, excellent prices and best after sale service. Highly recommend getlumina.com to everyone.

Date of experience: October 21, 2021
California
1 review
0 helpful votes
Follow Felicia M.
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Shipping took a while but the customer service explained the reason for the delay and it all made sense. Glad to have received such an amazing product. Five stars for getlumina.com!

Date of experience: October 21, 2021
Texas
1 review
0 helpful votes
Follow Tracey P.
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The tech support staff was very accommodating and helpful. I had some configuration issues and the support rectified it for me with an online hookup within a few minutes.

Date of experience: October 21, 2021
New Jersey
1 review
0 helpful votes
Follow Dianne J.
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Great quality equipment.
October 22, 2021

Great quality equipment. Easy to place an order with great tech support. Considering the quality of the camera and all the awesome features, the price is very reasonable.

Date of experience: October 21, 2021
Maine
1 review
0 helpful votes
Follow Billie E.
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Best camera for the price. I have installed it on my Macbook and it fits so well with the same color. Functionality is also awesome and I love quirky features like background blur. I love this product.

Date of experience: October 21, 2021
Massachusetts
1 review
0 helpful votes
Follow Olga K.
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Lumina has been great to work with! They were very professional and helpful when purchasing my units, and technical support was really helpful when setting them up at my home and office.

Date of experience: October 21, 2021
Kentucky
1 review
0 helpful votes
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So far so good!
October 22, 2021

So far so good! The cameras are high quality and the entire system functionality has met expectations. Installation has been relatively easy. Great company to work with.

Date of experience: October 21, 2021
Florida
1 review
0 helpful votes
Follow Naomi M.
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Easy to place an order and the cameras are premium quality. Wait time was a bit longer but looking at the other reviews it seems component shortage issues are resolved and they are clearing the backlog. I trust these guys because even though I had to wait a bit longer, they kept me updated and above all the product quality is seriously the next level. Highly recommend getlumina.com.

Date of experience: October 21, 2021