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Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.
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I have backed Lumina from early days and after I have received the product I am very satisfied with it. Also their customer service and technical support have been quite impressive.
Great experience all around with Lumina. I found the whole crew very supportive and knowledgeable from beginning to end. Will definitely recommend it to anyone I know.
Customer service rep knew the product and was very friendly and helpful. Delivery was late but the camera is high quality with great features. It looks great as well.
I've been using Lumina for over a week now and have no complaints whatsoever. Customer service is also professional and helpful even with the post-sale assistance.
I believed in this product and after I received the unit I haven't been disappointed. My expectations have been met for the most part. The price is too good and seriously I couldn't ask for more!
Very helpful and knowledgeable technical support. They provided much needed assistance on how to set up and operate the camera most effectively.
Not bad for a startup with a new product. I had almost lost patience when I received the product but when I spoke to Mike, the company CTO, and heard their side of story, it all made sense to me. Product is also quite nice, better than I had expected.
Received both of my Lumina cams today. The picture quality is far better than any camera I've had before. Their customer service has also been very helpful.
Great camera units for the price! Some minor issues but the customer service solved them. I even spoke to the company CTO which was quite reassuring during the shipping delays.
Backed the Lumina 4k webcam since the start and after I received it I am very happy with the video quality and other features. Also, their customer support has been responsive and pleasant to deal with.
Good quality unit with easy setup and blends in nicely with my Macbook. Shipment took a while to arrive that caused some disappointment but after checking the product quality I must say it was well worth the wait. Will definitely order another Lumina.
The CS person who worked with me was truly knowledgeable about the products and provided top-notch tech support. Overall, a satisfactory experience using Lumina. I have some reservations though which the company has promised to address soon.
Great customer and tech support, not to mention high quality units at a reasonable price. Great picture quality and AI features. Also it fits well with my macbook.
I've been using Lumina units for quite a few days now. Picture quality is awesome. Haven't encountered any major issues so far. I think the product is quite capable and reliable but time will tell.
Great looking cameras with 4k resolution and other exceptional features. I encountered a couple of issues with the software but the customer service promptly rectified them. Couldn't be happier with the service.
Delayed shipping but other than that everything has been amazing so far. Love the high resolution picture quality and the software is very easy to use. Customer service is also very helpful and friendly.
Lumina is an impressive product. Clear and crisp picture quality and great AI features. Large sensor, very capable lens and strong aluminium body. Also, it fits nicely with my Mackbook.
High quality unit at a decent price. Amazing AI features. I Love the background blur function, still exploring more features though. Friendly and knowledgeable customer service. Excellent experience with Lumina!
Great webcam with high quality video and amazing technology. Technical support has also been quite helpful. I love this product.

