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Getlumina

4.0

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Getlumina Reviews Summary

Lumina has cultivated a strong reputation for its high-quality cameras, praised for their impressive features and user-friendly design. Customers frequently commend the knowledgeable and responsive customer service, particularly in addressing inquiries and providing technical support. While most experiences are positive, some users reported shipping delays and minor software glitches, though communication from customer service helped alleviate concerns. Overall, the sentiment leans towards satisfaction, with a notable appreciation for the continuous software improvements and effective technical assistance, indicating a commitment to enhancing the customer experience.

This summary is generated by AI, based on text from customer reviews

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District of Columbia
1 review
0 helpful votes
Follow Lane J.
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I have backed Lumina from early days and after I have received the product I am very satisfied with it. Also their customer service and technical support have been quite impressive.

Date of experience: November 26, 2021
Connecticut
1 review
0 helpful votes
Follow Beulah N.
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Great experience all around with Lumina. I found the whole crew very supportive and knowledgeable from beginning to end. Will definitely recommend it to anyone I know.

Date of experience: November 25, 2021
Arizona
1 review
0 helpful votes
Follow Verna P.
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Customer service rep knew the product and was very friendly and helpful. Delivery was late but the camera is high quality with great features. It looks great as well.

Date of experience: November 25, 2021
New Mexico
1 review
0 helpful votes
Follow Lola J.
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I've been using Lumina for over a week now and have no complaints whatsoever. Customer service is also professional and helpful even with the post-sale assistance.

Date of experience: November 24, 2021
Rhode Island
1 review
0 helpful votes
Follow Darlene W.
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I believed in this product and after I received the unit I haven't been disappointed. My expectations have been met for the most part. The price is too good and seriously I couldn't ask for more!

Date of experience: November 23, 2021
Louisiana
1 review
0 helpful votes
Follow Megan A.
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Very helpful and knowledgeable technical support. They provided much needed assistance on how to set up and operate the camera most effectively.

Date of experience: November 22, 2021
California
1 review
0 helpful votes
Follow April C.
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Not bad for a startup with a new product. I had almost lost patience when I received the product but when I spoke to Mike, the company CTO, and heard their side of story, it all made sense to me. Product is also quite nice, better than I had expected.

Date of experience: November 19, 2021
Florida
1 review
0 helpful votes
Follow Ruby R.
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Received both of my Lumina cams today. The picture quality is far better than any camera I've had before. Their customer service has also been very helpful.

Date of experience: November 18, 2021
California
1 review
0 helpful votes
Follow Charlotte A.
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Great camera units for the price! Some minor issues but the customer service solved them. I even spoke to the company CTO which was quite reassuring during the shipping delays.

Date of experience: November 17, 2021
Pennsylvania
1 review
0 helpful votes
Follow Carrie J.
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Backed the Lumina 4k webcam since the start and after I received it I am very happy with the video quality and other features. Also, their customer support has been responsive and pleasant to deal with.

Date of experience: November 17, 2021
Louisiana
1 review
0 helpful votes
Follow Marjorie R.
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Good quality unit with easy setup and blends in nicely with my Macbook. Shipment took a while to arrive that caused some disappointment but after checking the product quality I must say it was well worth the wait. Will definitely order another Lumina.

Date of experience: November 17, 2021
New York
1 review
0 helpful votes
Follow Ryan C.
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The CS person who worked with me was truly knowledgeable about the products and provided top-notch tech support. Overall, a satisfactory experience using Lumina. I have some reservations though which the company has promised to address soon.

Date of experience: November 16, 2021
Iowa
1 review
0 helpful votes
Follow Rose J.
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Great customer and tech support, not to mention high quality units at a reasonable price. Great picture quality and AI features. Also it fits well with my macbook.

Date of experience: November 16, 2021
Kentucky
1 review
0 helpful votes
Follow Doris S.
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I've been using Lumina units for quite a few days now. Picture quality is awesome. Haven't encountered any major issues so far. I think the product is quite capable and reliable but time will tell.

Date of experience: November 15, 2021
Texas
1 review
0 helpful votes
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Great looking cameras with 4k resolution and other exceptional features. I encountered a couple of issues with the software but the customer service promptly rectified them. Couldn't be happier with the service.

Date of experience: November 15, 2021
Massachusetts
1 review
0 helpful votes
Follow Carl A.
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Camera took a little too long to arrive but was exactly what I was hoping for. Customer service was great with post sale enquiries and technical support.

Date of experience: November 15, 2021
Colorado
1 review
0 helpful votes
Follow Kimberly S.
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Delayed shipping but other than that everything has been amazing so far. Love the high resolution picture quality and the software is very easy to use. Customer service is also very helpful and friendly.

Date of experience: November 12, 2021
Alabama
1 review
0 helpful votes
Follow Barbara C.
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Lumina is an impressive product. Clear and crisp picture quality and great AI features. Large sensor, very capable lens and strong aluminium body. Also, it fits nicely with my Mackbook.

Date of experience: November 12, 2021
Illinois
1 review
0 helpful votes
Follow Amber J.
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High quality unit at a decent price. Amazing AI features. I Love the background blur function, still exploring more features though. Friendly and knowledgeable customer service. Excellent experience with Lumina!

Date of experience: November 11, 2021
Florida
1 review
0 helpful votes
Follow Tristan C.
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Great webcam with high quality video and amazing technology. Technical support has also been quite helpful. I love this product.

Date of experience: November 11, 2021