GetHumanReviews 294

Ed got money back from Freelancer who illegally withdrew $167 from my account and when I called told me that it would take weeks to return it. Ed kept on the problem and got the money returned - He did an excellent job and was very nice and helpful.

I highly recommend GetHuman to help solve problems.

I submitted a problem to Gethuman about my skyrocketting Comcast bill. I don't how Comcast can just change the price of my bill but they did, I enlisted these guys to get my bill back down to what it was. Not only was this about 100x easier than arguing with a rep and having to hear all their upsell pitches, they actually got me $30 per month of my bill for the next 12months... now lets see if they can help me with my AT&T bills!

They did get in touch with the cable company like I paid them to do, so I can't fault them for that. Unfortunately the cable company fix made my problem worse than before and when I responded to 'Ed' that it didn't work, that was it. No more response. Radio silence. So I paid for them to do... nothing.

When I found a link to contact gethuman about this, every link sent me back to the same text chain they are still not responding to.

And it's even more frustrating since you can't google help for customer service since that's... what they do. It's like an Alice in Wonderland wormhole.

Ironic that a company built on helping you deal with lousy customer service has, wait for it, lousy customer service.

I hired this company to fix my WeChat wallet. On their website, they said, "You can't get a human at WeChat, but you can hire GetHuman to take care of your problem for you." Their advice to me was on three separate occasions to tell me to delete my app and re-download it. Shockingly, it didn't work. Any of those three times.

When I complained after 12 days had passed and I was nowhere nearer to having my issue fixed, they responded with "WeChat is a terrible company to reach in terms of getting customer service. One of the reasons that we recently launched this help service was to try and help people with WeChat and Facebook issues since the companies are exceptionally hard to contact since they dont have phone numbers to call."

They eventually refunded my money, but considering that the reason the company was founded is to provide a point of contact for WeChat and they've admitted to being unable to do that...

I initially went to GetHuman.com to find an inside number for United Airlines so I didn't have to wait for an hour on hold again (god, the music) only to be told they were unusually busy and to call back (which happened. At least they didn't say my call was important to them). Then I saw the $9 offer and I gave it a shot.
Edwards Winters Ronaldson took on a horrendous problem with UA which was initially non-responsive and opaque (you know how they do). It took several weeks, but he hung with it and eventually my money was returned from a cancelled flight 2 months before. Best $9 I ever spent.

Great customer service. Ed spent literally hours helping me with a web publishing problem. I have a hearing disability and am unable to use a phone so Ed took it upon himself to personally call the web hosting service and be a facilitator. Although he is probably very busy, he persisted in solving my issue. I highly recommend this service.

I mistakenly tied my wife's personal page to my Facebook business page when I first created it. Effectively made it impossible for me to use my business page as I intended. I tried everything FB Help suggested to rectify the problem to no avail. In fact I made it even worse and incredibly frustrating.

Don't remember now how I stumbled across this site but I sure am glad I did. "Ollie" walked me through the steps to fix the problem. He was incredibly patient and helpful when I stumbled three or four times in the process until we confirmed it was fixed.

All this for $9! Next time I have a problem I am going to this site first thing.

After pulling my hair out for a couple of days because of a catastrophic problem with my hosting company, I stumbled across this site, and decided to take the plunge and let GetHuman take care of phoning, and waiting, and chatting, and sorting out my problems on my behalf.

Wow! So glad I did. These guys saved my bacon and all I had to do was sit back and relax

I cannot praise them enough. Soooooooooooo easy to deal with. I mean really, really great experience. With the internet being what it is nowdays, I thought it couldn't really be that easy could it? I will DEFINITELY be using them again!

Friendly wonderful people that really do what they say on the tin! They sorted out my problem when nobody else could, and I sat back and did absolutely nothing!

Worth every single penny of the minuscule amount I paid.

Well done guys. Your company ROCKS!

I went to GetHuman.com looking for a phone number for HP, because the scanner part of my HP 7612 wide-format multifunction printer was not working, strangely. They offered me help in dealing with HP, for only $9.00. Their person, whose name was Rob, managed to get HP to contact me and offer to send me a whole new printer, which they did. The whole experience was effortless for me, and on this evidence I would say that this company, GetHuman.com, is well managed and has developed a great product. (By which I mean their efficient way of interacting with suppliers.)

(I should say that HP also came out of it smelling like roses.)