On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
GetHuman Reviews Summary
The company's reputation reflects a mix of appreciation and frustration among customers. Many users commend its ability to facilitate connections with customer service, often leading to quicker resolutions than direct attempts. However, significant concerns arise regarding service delays, misleading communications, and instances where customers felt scammed or misled. Additionally, the lack of direct support options for GetHuman itself contributes to dissatisfaction. Overall, while the service shows promise in alleviating customer service hurdles, persistent issues with reliability and transparency hinder its effectiveness and user trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very helpful in terms of when I adddressed my problem in full detail. Suggested for me to fill out a trouble login form.
Yes, my issue has been resolved with a credit for 4.99 and another 5.oo credit that can be used against Amazon ebooks. More than happy with this resolution. THANK YOU
When you go into a car rentals website and they tell you to get the insurance for your car selected that reads a certain specific price and when you try to obtain it it won't work but they have already charge you for the reservation and when you call they triple the rate that was advertised already in their site, I asked to have my reservation cancelled and then they tell you that you have to call some other department. When this things happens you can call GetHuman. They care and go out of their way to help you.
I saw PayPal was a 28 minute wait. I tried gethuman. They claimed they refreshed every 20 seconds but for 3 hours it said my call would be answered in 21 minutes. I finally cancelled it. What a waste of time! I should have just put my phone in speaker and waited the 28 minutes.
I have gotten a couple of useful phone #'s for Customer Service for companies on this site in the past. However, tonight when I couldn't figure out how to get to Amazon Customer Service, I accepted the offer to have their "robot" wait on hold for me & connect me. The site said the wait was 20 minutes. However, the "time remaining" showed as 3 minutes upon refreshing for over an hour & never connected; when I canceled the call it showed I had done so after 1 minute. When I finally found the real Amazon # (*******331) from a google search, it took me an amazing SIX minutes from the time the call connected till I hung up, having had my problem solved. I wonder if the people who got scammed actually clicked on ads by mistake (I started to do it myself) & were hacked by them rather than this company. But in any case, the service they showcase obviously is not functional.
Its a spam company. They charge you and lie to you and try to hack your accountIts a spam company. They charge you and lie to you and try to hack your accountIts a spam company. They charge you and lie to you and try to hack your accountIts a spam company. They charge you and lie to you and try to hack your account
When you are a good learning and you wil good earn in all life activities so do not shame in learning every time
A new customer to verizon, i was not able to speak to a Rep after chatting wtih multiple online reps, who did not have correct information or were not empowered to do the job they claimed to help me with.
GetHuman, gave me the numbers for correct HUMANS :) who were able to listen and fix my issues.
Thanks Gethuman
Gave my phone #, never sent me a text. Tried the email option, it claimed to be waiting on hold for me, nothing ever happened and nothing ever updated.
I have tried for two days to contact Customer Service. I have received no response from anyone and it has been 24 hours since I was told I would hear from someone in 20 minutes. America would be great again if we could actually talk to one another! This is my first encounter with Shutterfly but I went with this company on the advice of a friend who has had excellent service for many years. Why would I come back or recommend this company to anyone when the service is so poor?
You call a number that you THINK is the phone number of the company you need to consult with, say Amazon.com Inevitably, someone from India answers. Your first issue is his/her accent. In my case, I had to ask him to repeat himself several times. Then he asked me for my Amazon information, phone number and shipping address. I stopped the call when he asked for my account ID. Forget this site. It's a hacker's dream. Now I'll have to block spammers for months.
This site is so stupid, seems like a scam, almost. I asked a question but it was never answered. I recomend using a different site for your problems
Seems like a total scam to get people's phone numbers; they don't do what they advertise. Visited the site, entered my phone number and never received the txt message that would ultimately had the vendor call my phone number.
I tried to use it for the first time and out never got past me describing my problem; it just sat and spun.
This "help" came up and contacts me. But it has reported my issue as fixed and it was absolutely not.
The service stinks. They report things are fixed when they are not. I do not know what their intentions are, but I don't think it is wholesome. If it is, the have an operating system problem.
It pretends to help but looks more like a clickbait site. No results have so far been obtained on this somewhat busy and confusing. Lots of ads slightly disguised so that u might click on them and waste more time than u already are wandering back and forth with no results to show for your time.
This site clearly used to get involved and provide help with issues. The new site implies it helps. All it seems to do is point you to a database of what they believe is a similar issue. Like, have a problem with Amazon, it will point you towards 27,000 issues people have had with Amazon.
Useless. If it's not useless they need to inform you what they have done. They inform you of nothing, that's what they did.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account