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Getaroom Reviews Summary
Getaroom has a rating of 2.3 stars from 6,368 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Getaroom most frequently mention credit card, customer service and third party. Getaroom ranks 16th among Hotels sites.
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It was a pleasant surprise that was simple & straightforward with great price options.
Do not ever book through this company, they are fraudulent and they won't change a reservation let a lone cancel one! Worst company I have ever dealt with just brutal people!
My car broke down and I couldn't get to the hotel and they charged me any way on two separate reservations!
JC, We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Booking this room was fast and so easy. I will definitely use this site again and recommend it to my friends.
Nice & clean awesome room for the price & nice people
Richard,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Nice & clean awesome room for the price & nice people
This is the first review I have ever left in my life. I attempted to call a Ramada hotel but was not connected to them. I was informed by the agent that a room there was not available. They then offered me a room at a Comfort Inn at a rate of $114 Canadian plus tax recovery charges. I asked who I was actually talking to and on then did they identify themselves as not being from the hotel. The rate was decent so I went ahead. When I received my email receipt it had $58 usd as the recovery fee. That brought my total to $197 Canadian for a Comfort Inn. When I called this company to let them know I was informed I could not cancel. They then offered me a 20% discount. Unfortunately my line disconnected (agent had my number and could have called back) and when I got ahold of them again they only offered me 10% because they didn't believe me even though they recorded the call. Stay away from this service if they actually identify themselves on the phone.
Great news-We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
Prices showing do not necessarily hold true when booking
James,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy no problem booking that was conveniently processed within just a little length of time!
Matthew,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Not sure it's a mystery
I've not been yet so I don't know what to say
Ripoff, bait & switch. After they have your money you find out they are a 3rd party agent & you would have saved money through the actual hotel, so be sure to google your google results, don't trust the first thing that pops up.
Patty, We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with a positive resolution. Thank you.
Sincerely,
Getaroom
I was at this establishment for one evening when I check in at 3 p.m. Sunday I had no face towels no hand towel no bath mat towel I only had one large dry towel the carpet felt so dirty that I could not walk on it without having socks or shoes on my bed had a dip in it on the left side
I was at this establishment for one evening when I check in at 3 p.m. Sunday I had no face towels no hand towel no bath mat towel I only had one large dry towel the carpet felt so dirty that I could not walk on it without having socks or shoes on my bed had a dip in it on the left side
I have encountered at least 4 rates that are listed at a certain price only to be told they're unavailable when trying to book. Scam!
Samuel, We sincerely apologize for the negative experience, as we pride ourselves on following proper booking procedures. As a result, we have internally updated our content to ensure better accuracy during our booking process. Your patronage is important to us, and we hope that you'll continue to give us the opportunities to serve you. Thank you again for bringing this matter to our attention. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Sincerely, Getaroom.
Your rates didnt change when i clicked book a room
That was easy, let's hope it's easy to get the key and crash.
Joshua, Thank you for the great feedback. We appreciate it!
Sincerely,
Getaroom
We had to go home early and getaroom was able to cancel after some time on the phone and escalation.
Mike, We have provided a resolution regarding your review. An email has been sent to you directly detailing this information. On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on Sitejabber to reflect your satisfaction with the positive resolution of a full refund. Thank you.
Sincerely,
Getaroom
Pretty much standard experience booking a room via a web portal. No issues.
James, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Called in first, gotta cheaper rate online so I was told to book online.
Best rate good deal awesome site easy booking free cancellation policy
Ramesh,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy simple to use just nervous on the validity of some apps so far soo good.!
Emilio,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Easy simple to use just nervous on the validity of some apps so far soo good.!
Quick! I thought I'd never find a room in Tahoe! Last minute trip. Thank you.
Patricia,
Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom
Quick! I thought I'd never find a room in Tahoe! Last minute trip. Thank you.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Jose, Thank you for the great feedback and the service opportunity. We appreciate it!
Sincerely,
Getaroom