Genuine Replacement Parts

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Genuine Replacement Parts

Genuine Replacement Parts

3.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Genuine Replacement Parts?
grey stargrey stargrey stargrey stargrey star

Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
This company does not typically respond to reviews

Instant Feedback

73,570 reviews

We monitor reviews for authenticity

Ellen P.
1 review
0 helpful votes
Follow Ellen P.
Unfollow Ellen P.
Share Review
Report Review

I was very pleased with my order
December 18, 2016

I was very pleased with my order. It came promptly and I would use dappz again.

Date of experience: December 18, 2016
Maria R.
1 review
0 helpful votes
Follow Maria R.
Unfollow Maria R.
Share Review
Report Review

I ordered a motor for my dryer
December 17, 2016

I ordered a motor for my dryer. It came a little bit later than the date I was expecting but it is Christmas time also so I know deliveries are delayed. The motor was exactly what I needed and it works great I have a dryer again.

Date of experience: December 17, 2016
ken l.
1 review
0 helpful votes
Follow ken l.
Unfollow ken l.
Share Review
Report Review

It was great so far
December 17, 2016

It was great so far

Date of experience: December 17, 2016
Grace B.
1 review
0 helpful votes
Follow Grace B.
Unfollow Grace B.
Share Review
Report Review

Website was very easy to navigate and find the part I was looking for.

Date of experience: December 16, 2016
paul r.
1 review
0 helpful votes
Follow paul r.
Unfollow paul r.
Share Review
Report Review

Ok
December 17, 2016

Ok

Date of experience: December 16, 2016
Jeffrey D.
1 review
0 helpful votes
Follow Jeffrey D.
Unfollow Jeffrey D.
Share Review
Report Review

Price was half of other vendors
December 16, 2016

Price was half of other vendors

Date of experience: December 16, 2016
Tripp M.
1 review
0 helpful votes
Follow Tripp M.
Unfollow Tripp M.
Share Review
Report Review

Very easy and quickly shipped and delivered
December 16, 2016

Very easy and quickly shipped and delivered.

Date of experience: December 16, 2016
chad G.
4 reviews
0 helpful votes
Follow chad G.
Unfollow chad G.
Share Review
Report Review

Would have been nice to be provided with the part number of what I purchased so I knew I had the correct part.

Date of experience: December 16, 2016
Will W.
4 reviews
0 helpful votes
Follow Will W.
Unfollow Will W.
Share Review
Report Review

So far so good, just need to confirm delivery and confirm correct part was shipped.

Date of experience: December 16, 2016
Maxine B.
1 review
0 helpful votes
Follow Maxine B.
Unfollow Maxine B.
Share Review
Report Review

Quick and easy.My husband and I had the dryer fixed in a very short time.It works great.Glad I purchased the kit instead of just the belt as it turned out we needed everything that came inside the kit.One happy girl.No laundromat for me.

Thanks for the quick shipping and great price!

Date of experience: December 15, 2016
Michele T.
1 review
0 helpful votes
Follow Michele T.
Unfollow Michele T.
Share Review
Report Review

Fast, excellent and easy
December 15, 2016

Fast, excellent and easy

Date of experience: December 15, 2016
Bob Z.
2 reviews
0 helpful votes
Follow Bob Z.
Unfollow Bob Z.
Share Review
Report Review

Confirm item received
December 15, 2016

Confirm item received

Date of experience: December 15, 2016
Jim M.
1 review
0 helpful votes
Follow Jim M.
Unfollow Jim M.
Share Review
Report Review

Very easy to order, very quickly shipped
December 15, 2016

Very easy to order, very quickly shipped

Date of experience: December 15, 2016
John V.
27 reviews
0 helpful votes
Follow John V.
Unfollow John V.
Share Review
Report Review

The price was great
December 15, 2016

The price was great. How ever I received a defective part and now I can't seem to get a replacement part after I sent in pictures. How do we go about getting a refund for part. You have no telephone number to talk with you on this matter.

Date of experience: December 14, 2016
Don K.
1 review
0 helpful votes
Follow Don K.
Unfollow Don K.
Share Review
Report Review

Not positive it is the correct part, since there is more than one door shelf on the model. It turned out to be the correct shelf, which is slightly wider than the other two on the door.

Date of experience: December 14, 2016
Michelle H.
1 review
0 helpful votes
Follow Michelle H.
Unfollow Michelle H.
Share Review
Report Review

Found the part fast and shipping will be fast too, Thanks

Date of experience: December 14, 2016
Bill F.
14 reviews
0 helpful votes
Follow Bill F.
Unfollow Bill F.
Share Review
Report Review

Easy to find and locate also best price
December 14, 2016

Easy to find and locate also best price

Date of experience: December 13, 2016
Don C.
1 review
0 helpful votes
Follow Don C.
Unfollow Don C.
Share Review
Report Review

It would be nice to have an expedited shipping option available. I would have been happy to pay (a reasonable) extra amount to get the product a couple days faster, since my kitchen is torn up and I can't fix it until I get this part.

Dappz provided good service. Frigidaire required a special-order part for a ridiculously high price for a simple piece of bent metal.

Date of experience: December 13, 2016
Brian J.
1 review
0 helpful votes
Follow Brian J.
Unfollow Brian J.
Share Review
Report Review

Great experience
December 13, 2016

Great experience. I was able to get the part I needed and make the repair without a hitch.

Date of experience: December 13, 2016
eugene j.
1 review
0 helpful votes
Follow eugene j.
Unfollow eugene j.
Share Review
Report Review

Reliable
December 13, 2016

Reliable

Date of experience: December 12, 2016