Genuine Replacement PartsReviews 10,768

I read the reviews online prior to purchasing and had a lot of doubts. Before placing an order online, I read their policies. The policy is clear and concise; there is no rip off here. Basically, if you buy the wrong part and want to return it, it must meet the criteria. A lot of sites make you pay to return the wrong part. Just look at their competitors's site.

Any how, I went online and chatted with the customer service guy, he was great! He asked me for my model number and serial and was able to help me locate the correct parts for my oven. Yes, there is a logical reason why they ask for your model. PARTS ARE MADE TO WORK SPECIFICALLY ON A SPECIFIC MODEL. If you don't know what your model is, why are you purchasing it?

I ordered a bake element on Friday and received my order on Tuesday. It looked different than my original. I went online and chatted with them. It seems the manufacturer updated my bake element so that the support brackets sit on the bottom and is no longer running across the element. Okay, I was relieved. It worked. That's all I cared about.

So you complainers out there, read the policies before making a purchase. That goes with any site before making a purchase.

Looked up a model number for a part for my dishwasher was directed to a specific part. Ordered it and it was not the correct part for my dishwasher. I asked to send it back for a full refund and was granted the request. Soon to find out they charged me a 25% restock fee anyway. They advised me that there is a 25% restock fee on all non defective products. But they have no answer for me when I ask about there false advertising on products that would fit. Ive been back and forth with them for about 6 emails 6 chats. Its getting me nowhere. They dont even have a customer service number and now I see why. READ all these reviews basically sum it up, dont ever return something to them they will scam you out 25% resrock fee. If you have to return anything just say it was defective then and only then would they give you a full refund and Im not even sure about that. This business should be sued for the valse advertising on products and are able to pretty much rob you out of they 25% restock fee. Its like ordering a pepsi getting a sprite then returning the pespi and they say 25% restock fee. I was better off keeping it and selling it on ebay. THEY ARE THIEFS! Waste of time, money, and energy.