Genuine Replacement PartsReviews 10,768

The part was brand new and genuine that fit the dishwasher perfect.
Excellent dishwasher parts.
Fast delivery.

The Maytag Genuine Washer Lid arrived the very next day. I was pleasantly surprised. The product arrived before I made arrangement for the authorized Maytag Repairman. However, I was able to access a YouTube demonstration video providing adequate instructions for me to install the lid on my own. I was able to do my laundry that weekend. Waiting for the repairman could take several days.

I ordered the wrong part but didn't realize it until it came in (refrigerator shelf should have ordered a refrigerator cripser cover). I contacted the company right away and sent them everything they requested to return it. They sent me return instructions but when I got to UPS it was $80 to ship it. Why would I pay $80 to return a part I only paid $121 for? The young lady at UPS suggested I change the packaging (it would have been cheaper) but of course GRP wants the product returned in the original packaging so that was not an option. I called the customer service line and the only thing I was told was we can't help you. I had ordered the correct parts, from GRP, before I knew how horrible they were and requested to cancel, as soon as this refund conversation took place, but they claimed it could not be canceled. I was told I would have to request to return. This is how they SCAM you. You pay hardly nothing for them to ship to you but you are charged an arm and leg, plus restocking fees, to return items to them. I will never do business with them again! STAY AWAY!

The ordering process was very easy. The diagrams were very helpful in finding the right product. Everything was shipped quickly and efficiently!

DO NOT SPEND YOUR MONEY ON THIS COMPANY! THEY SCAM YOU ON RETURNS! THE CUSTOMER SERVICE REPRESENTATIVE CHEYENNE WAS VERY RUDE AND UNPROFESSIONAL THEY DONT NOT HELP YOU WHATSOEVER! DO NOT BUY FROM THEM

I ordered my product on a Sunday and it was supposed to be delivered on Tuesday. The company emailed me right away to let me know there was a slight delay, and I received my product on Wednesday. Even though shipping was a bit delayed, it didn't bother me much because I had the information. Just a wonderful element of customer service that you don't see much anymore. I will purchase from GRP in the future!

I returned the one because it was dropped at my front door by UPS and the box was bent in half. So I took it back to the UPS store.

I was skeptical at first since the price was a lot lower than I found elsewhere. But after some online review searching I went for it. It was just as described. I ordered the washer lid late Wednesday afternoon and received it Saturday. It was the exact factory part too. No after market garbage. I will be returning to GRP for further appliance part needs.

The web site was easy to use and the prices were reasonable. The package arrived in a reasonable time frame, but the part did not fit. It turned out that when I typed my appliance model number into the web site there was a revision to the model number and I had failed to type in the version I had. The web site did not have anything asking for clarification and no other part was offered so I ended up with the wrong part. I called the customer service line and was told I could send it back but they would not provide a return label so my cost to return is a minimum of $150. The shipping cost from GRP was $6.99 but since they will not send a return label your cost will be much higher. They know that no one will return incorrect parts because the cost for an individual is so much higher than the cost they have with FedEx. The customer service reps were very rude and left me on hold for almost an hour, I finally called back from another phone to get someone to talk to me. There are many on-line appliance part sources, choose wisely and avoid GRP! It was the worst experience I have ever had with a on-line company.

I ordered an oven heating element. It arrived in two days via UPS shipping which was consistent with the promised shipping time. The shipping box had been through some rough times and the element was bent. I was able to straighten it out and get the part installed in less than 30 minutes but a bit more care in packaging would have been appreciated.

The website was easy to navigate and find the correct parts. They were an exact match the first time

My local appliance repairman was concerned that it would take him at least 2-3 weeks to get the belt for my GE dryer. I went on-line, found GRP pretty quickly, entered the model number for my dryer, and... Eureka!... immediately found the belt, which was delivered in 3 days. With tax and shipping for the part, plus the labor charge, it cost me $80 to have my dryer fixed. Couldn't be more happy! Will definitely keep GRP in mind the next time I have a problem with an appliance and have already started sharing with my friends and family. Thank you GRP.

This is the second replacement part I ordered and am very satisfied with the service. The parts fit perfect. This time the delivery was one day later, but that is not on Genuine Replacement Parts. It still arrived four days after placing the order. We are very satisfied.

Hopefully, we will not need to replace more parts on our KichenAid refrigerator, but if we do, we will order them through Genuine Replacement Parts.

Very prompt shipment of the replacement icemaker I needed for our LG refrigerator. Precisely as described.

Parts arrived when they said they would and were absolutely correct. Can't ask for more than that. Would recommend this company to anyone.

I ordered five items for two different appliances. Only an oven door part and touch-up paint was usable. Two Amana microwave filters on the invoice arrived as Whirlpool filters that were too small. A Whirlpool oven rack arrived bent. I've been trying to get replacements since 8/13/22, it is now 8/31/22, via multiple customer service reps through email, because the phone number and live chat says the call volume is too high and to contact the company through other means. The emails even stopped five days ago, so I'm not expecting to resolve my issue. I suggest looking elsewhere for parts!