Genuine Replacement PartsReviews 10,768

I will never purchase anything from this company again. Purchased two charcoal filters. Opened the box upon arrival and discovered they were the wrong size. Did not install. Went to website and attempted "Chat." No response. Attempted to call, but recording saying customer service not available during holiday (Friday, Nov. 11} Received an email later that day alerting me of the delivery of the items. It stated to reply if problem with the item. I did. Did not receive a reply until late the next evening (Saturday). Replied with issue. Two days went by and nothing. Called service and they said they do not take return items that cost under $30. The items cost a total of $25, and with tax and shipping, came to $38. I wanted to order the correct filters, but, not when they are stiffing me with two I can't use. BEWARE!

Ordering the part I needed was simply a matter of finding the right model number and knowing what the part name was. I didn't pay extra for shipping, and it still came within a few days. It was just the part we needed to get our dishwasher working properly again!

The timer on our dryer stopped working. Seemed like a simple thing to replaced on our own so I ordered the part and crossed by fingers. Part arrived promptly, replacement went smoothly (with the help of a YouTube video) and the sound of that buzzer going off is music to my ears!

I was pleased with the quick processing of order. The order was delivered to someone else, however, I received today and condition of item was good.

I ordered on Friday and FedEx delivered the net day. This was a normal Fed Ex delivery. The was not a third part knock-off but a genuine part. I appreciated the extra stop of confirming the model number of my refrigerator. There are some many models with a difference of one digit. The part fit perfectly.

I ordered the correct part number, but they sent the wrong part. I have provided the oven model and serial numbers, pictures of the wrong part received, pictures of the broken part, picture of a page from the manual that came with the stove with the correct part number and a picture of the packing slip with the wrong part number. They still refuse to send the correct part number now unless I contact the manufacturer and have them confirm the correct part number. Definitely NOT A REPUTABLE company as far as I am concerned!

The part fit perfectly, and I am so glad to have my refrigerator cooling again. This is the first time I have purchased anything from you, but if I need parts again I will go to you first.

I placed an online order with them. After I submitted the order, I noticed that I had ordered a wrong item.
I read their disclaimer about items less than $30 and understood this. There was no way to change the order, or delete it.
I called them first thing on Monday morning but did not get an answer. Finally a prompt advised me to leave my phone number and they would call me back, and that I would not lose my spot in line.
I did receive the promised call back. I explained to the rep what I had done. She indicated an email would be sent to the warehouse to see if the order could be stopped, for the one item that was inadvertently ordered.
Later I received an email back stating it had already been prepared, and it would ship.
I am not complaining, as I understood the policy. But, just a word of caution to prospective buyers. Be very, very sure when you hit the submit button. If you make a mistake, there is no way to change or delete it. Once you submit your order, it is yours.

Bought replacement touchpad for Jenn-air oven. It came within 4 days within a maytag whirlpool box (so I think it was the original brand part, not a knockoff) and worked. Thanks!

Package was received before I was supposed to get it unfortunately i ordered the wrong part and now I am waiting on the correct :(

Our order arrived promptly and the replacement part fit perfectly. We are very pleased and will certainly order from you in the future if we need additional parts for our refrigerator.

Delivery was prompt. Maybe I didn't read closely, but the replacement part doesn't include the buttons or the chrome colored plastic pull handle. Glad I didn't toss the old one that had completely pulled off from the washer.
Finally, I continue to be amazed at the cost of replacement parts. I guess it's market factors. I just hope the washer lasts long enough to justify the expense.

Works as advertised//THANK. S I would order from this company again. No troubles with installation or reassembling

I needed a bertazzoni simmer plate and genuine replacement parts made it so easy and they had the BEST price! They are perfect!