Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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Debbie B.
1 review
0 helpful votes
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Delivered
December 27, 2019

Delivered

Date of experience: December 26, 2019
Theresa C.
1 review
0 helpful votes
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Quick, when I found the model number
December 26, 2019

Quick, when I found the model number.

Date of experience: December 26, 2019
John C.
2 reviews
0 helpful votes
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Excellent IF it's the right part, which I am confident that it is. Your number for my control board part adds an 8 as a suffix to my model #. I chatted with Stephanie at Kitchen Aid. She assured me that the eight is just a "
"line change adder", and the model number for both of them is MY model number KFIS20XVMS. If you think that this is wrong, PLEASE CONTACT ME. John Cooper

UPDATE: It is the WRONG PART. I wanted a "Dispenser Control Board". They sent me a "Main Control board". I want to work with GPR to arrange an exchange or a refund! John Cooper

Date of experience: December 26, 2019
Edward Z.
1 review
0 helpful votes
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Very easy and fast
December 26, 2019

Very easy and fast

Date of experience: December 26, 2019
Pat F.
1 review
0 helpful votes
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Order shipped promptly
December 26, 2019

Order shipped promptly. However, USPS delivery was delayed for several days.

Date of experience: December 26, 2019
Darrell Y.
1 review
0 helpful votes
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Easy
December 26, 2019

Easy

Date of experience: December 26, 2019
Lola M.
1 review
0 helpful votes
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Reliable company
December 26, 2019

Reliable company. I will definitely order from them again.

Date of experience: December 25, 2019
bob o.
1 review
0 helpful votes
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Very good service, thank you
December 25, 2019

Very good service, thank you

Date of experience: December 25, 2019
Bryan E.
1 review
0 helpful votes
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It's all good
December 25, 2019

It's all good.

Date of experience: December 25, 2019
Bob L.
1 review
0 helpful votes
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The only item missing was the measurements of the glass shelf. After seeing the description again I understand. Measurements not needed just a bit of common sense.

Date of experience: December 24, 2019
Tammy G.
1 review
0 helpful votes
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I am extremely pleased with the ease of searching for my product, the speed in which I received it and the quality. There was an exploded part diagram so I could clearly see what part I needed and the product was labeled with the same identifier as the diagram.
The product is an OEM part so my refrigerator looks like new. The prices aren't cheap, but competitive with any other merchant. If you want OEM be prepared to pay for it.

Date of experience: December 24, 2019
Lance G.
1 review
0 helpful votes
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Looking for oem quality
December 23, 2019

Looking for oem quality. Found it.

Date of experience: December 23, 2019
Anthony D.
1 review
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Found part quickly and easily
December 22, 2019

Found part quickly and easily. Price is competitive.

Part arrived in timely fashion and was exactly as advertized. For a 20 year old appliance, finding the exact replacement part needed so easily is a pleasant surprise indeed. Thank you!

Date of experience: December 22, 2019
shirley f.
1 review
0 helpful votes
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Easy to order
December 22, 2019

Easy to order

Date of experience: December 22, 2019
melanie r.
1 review
0 helpful votes
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A bit difficult to find the right part online but it arrived quickly and fits perfectly

Date of experience: December 22, 2019
Steve S.
8 reviews
0 helpful votes
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Door gasket was exact same as original
December 22, 2019

Door gasket was exact same as original. Ordered online Sunday and received it on next Wednesday. Service and products are excellent.

Date of experience: December 22, 2019
MaryKay S.
1 review
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Amazing and exceptional experience!
December 22, 2019

Amazing and exceptional experience!

Date of experience: December 22, 2019
Paul D.
8 reviews
0 helpful votes
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Just like it should be!
December 22, 2019

Just like it should be! Thank You! Delivered just like you stated.

Date of experience: December 22, 2019
Kelly H.
1 review
0 helpful votes
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Great site
December 22, 2019

Great site - good images for comparison.

Date of experience: December 21, 2019
Michael M.
1 review
0 helpful votes
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Lowest price!
December 21, 2019

Lowest price! Beat local service centers price and delivery time. Fair price and shipping cost. It's Christmas time and cookies need baked!

Element arrived with minor damage of factory bend from rough shipper handling.

Date of experience: December 20, 2019