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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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This was a good experience. Quick delivery of correct part.
This company is an absolute nightmare! I recently had to order a front door gasket for my LG washing machine and decided to use genuine replacement parts. What a mistake! They sent me the wrong part, even though I ordered the gasket for the exact model number of my washing machine. When I tried to return it, they made it nearly impossible. I had to jump through hoops, sending emails, calling them on the phone, and taking pictures. And to top it all off, they expected me to pay $60 for shipping to send it back! The gasket was only $100, and it was their mistake that I received the wrong one. Why should I have to pay for their mistake?
This company is a huge organization, but their understanding is absolutely zero. They kept insisting that I had ordered the wrong part, even though I used the model number of my washing machine to order the gasket that was supposed to fit it. When I tried to explain this to them, they refused to listen and made it seem like it was all my fault. I will never do business with this terrible company again. If I could give them zero stars, I would. Avoid them at all costs!
Great experience, the iron grates were exactly what I needed for my gas stove, thank you!
I was very pleased by the ease with which I could order parts for my refrigerator. The search was easy ND identifying the needed parts was fast. I have needed these parts for several years and just assumed they weren't available. Best of all I got the parts 3 days after ordering and they were exactly right.
Prompt delivery service.Was an LED light so we had to hire a service person to install it.
After the part broke on our Samsung refrigerator, I went on the hunt for a replacement part. The genuine replacement parts website made it easy to identify the part I needed and their team shipped it to us promptly.
Removal of old part and installation of new one went smoothly.
Great replacement part. Shipped quickly and fit perfectly.
The replacement heating element was great and I am very satisfied with the quality. I was satisfied with the processing, packaging and shipment as well.
I like the new grates but the picture looked like I was getting the original ceramic grates I had. I hope these are as easy to clean as the others.
The correct part and it works great and nobody else had it but I found it here
Is this the Genuine replacement parts company that refused to return a customer's purchase that was UNUSED and still new even though the box was missing? Is this the Genuine replacement parts company that CTV W5 had to intervene and bring justice to a injustice decision stance from Genuine replacement parts Canada!
We were having problems with items getting hung up in the filter housing. The replacement part fit perfectly. It just added a few years to the dryer's life.
The part came quickly and it fits fine in the dryer.
Found your site online, you had good reviews. Ordered a replacement rack for my 9 year old dishwasher racke. Works great.
Excellent service from inbound call to questions and delivery a little ahead of time
Found the pump I needed, ordered it and I had the pump in hand in four days. Thanks so much!
Ordered replacement for broken Samsung refrigerator door bin. Order placed and bin received within two days.
The replacement item fit perfectly and was easy to install
Order the part I needed on Monday and it was delivered on Tuesday. Exceeded my expectations!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members