Genuine Replacement PartsReviews 10,768

Shipping was fast, but they sent the wrong part. I called them and was provided with a return mailing label. Sent it back on April 6, and they rec'd it on April 8. A week later, having received no refund, I emailed them and was told that their refunds take 3 WEEKS! "If you don't hear from us by April 29, let us know." April 29 came and went, as did April 30, and I sent them a notice that if a refund didn't appear within 3 business days, I was going to the CC company. No refund, so filed a dispute with my CC Company. Am guessing that the reason for such a long delay in issuing refunds is that after all that time has passed, they hope you'll have forgotten about it. I didn't. CC company customer service rep. Agreed, saying most refunds are issued within 5-10 business days. After being told they didn't have the right part after all, I went shopping and found the right part at Appliance Factory Parts for 1/3 less.

Cons: The filter i received was not as good of quality as the one that came in the range. The one i replaced that came with the appliance was very sturdy and robust filter, thicker than the one i was sent. The one that came with the range even had what looks like a thin layer of charcoal inside the mesh to help hold down any grease odors. The one i received from genuinereplacementparts.com did fit as far as width and height wise, but it is a very thin flimsy little filter. It also has no charcoal and is a very thin fragile filter that doesn't appear will last long at all. In fact this one is no different and even looks just like the cheap aftermarket $6 dollar filters sold on Amazon and Ebay.
PROS: The website was easy to find what i need and shipping was really fast.