Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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Wendi T.
1 review
0 helpful votes
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Great product!
May 6, 2020

Great product! Great online source!

Date of experience: May 5, 2020
Judith H.
1 review
0 helpful votes
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Received quickly, and fit perfectly!
May 5, 2020

Received quickly, and fit perfectly! Thank you!

Date of experience: May 5, 2020
Elizabeth M.
1 review
0 helpful votes
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The only problem we had with the order of an eye for my stove was: there was NO mention anywhere that we needed an electrician to install it. That it was not a DIY thing. My husband is not one, but he is a great handy man and can do simple things like electricity. But when he was installing it he left ONE wire not hooked up and when he plugged the stove back in it shorted out or something. It made a big pop sound. And does not work. Now I can't return it because in the 'RETURN' only section it said if we tried it it could not be returned. Now I still don't have an eye that works, but I can't return it. So I'm out over $100. Why was there not any kind of warning about that on the order page? I will not be ordering from you again. Elizabeth McNeese

Date of experience: May 5, 2020
Gary V.
1 review
0 helpful votes
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The transaction was smooth and quick, I thought the cost was a bit pricey though.

14 days for delivery is a bit slow.

Date of experience: May 5, 2020
Michael S.
6 reviews
0 helpful votes
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If all as advertised and here tuesday am..
May 5, 2020

If all as advertised and here tuesday am. a little more cash but worth it... even though I was wrong and dishwasher was in flood mode due to a piece of fuzz not valve -my fault

Date of experience: May 5, 2020
Vincent L.
1 review
0 helpful votes
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Timely arrival and ice maker works well
May 5, 2020

Timely arrival and ice maker works well

Date of experience: May 5, 2020
Jacob P.
2 reviews
0 helpful votes
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Had what I needed
May 5, 2020

Had what I needed.

Date of experience: May 5, 2020
Darin C.
1 review
0 helpful votes
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Product was exactly a match on what was install. I would have liked to have a wire diagram for that model.

Date of experience: May 5, 2020
Denny P.
1 review
0 helpful votes
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Easy process, good priced parts, but the shipping was late to original promise date.

Date of experience: May 5, 2020
Gary I.
2 reviews
0 helpful votes
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I ordered...
May 5, 2020

I ordered...I received quickly...(i think 3 days)...it was exactly as expected.
I would definitely order from them again...although i hope it's never necessary!

Date of experience: May 5, 2020
albert J.
1 review
0 helpful votes
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The quality of the glass was not OEM
May 5, 2020

The quality of the glass was not OEM.

Date of experience: May 5, 2020
Jeff N.
1 review
0 helpful votes
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The site was easy to use
May 5, 2020

The site was easy to use. Product arrive on time and correct. Great experience.

Date of experience: May 5, 2020
john f.
1 review
0 helpful votes
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Was what i ordered and fit perfectly
May 5, 2020

Was what i ordered and fit perfectly - back up and running

Date of experience: May 5, 2020
Charlene R.
3 reviews
0 helpful votes
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I thought the price was very high for the gasket, but I needed it, so I had to pay it. So far I have not replaced the gasket yet.

Date of experience: May 5, 2020
Florida
1 review
0 helpful votes
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I order a dishwasher heating element from this company, same day they charge my PayPal and print a shipping label, they got a tracking number from the shipping label and email it to me, eight days later the usps track show they have not ship it so I call the company and ask them to ship the package, 0r refund my money they blame usps and the covid19 didnt accept responsability, not refund no shipping so I have to open a case with paypal, no to mention how rude they are.

Date of experience: May 5, 2020
Allyn M.
1 review
0 helpful votes
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Very easy to find exact parts that I needed. I hope they arrive undamaged.

Date of experience: May 5, 2020
Cal K.
1 review
0 helpful votes
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It was easy and quick, just what I needed today.

Date of experience: May 4, 2020
Simon M.
1 review
0 helpful votes
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The original part sent was delivered sooner than expected, which was a great bonus! Unfortunately, the motor sent didn't work out. However a replacement was sent promptly and works out perfectly. No problems!

Date of experience: May 4, 2020
Bradley S.
1 review
0 helpful votes
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Very easy to process
May 5, 2020

Very easy to process.

Date of experience: May 4, 2020
Daniel E.
3 reviews
0 helpful votes
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Very fast, and easy to order parts
May 5, 2020

Very fast, and easy to order parts.

Date of experience: May 4, 2020