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Genuine Replacement Parts Reviews Summary
Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.
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Quick and easy to find and order the right part.
Made it pretty easy to figure out the part that was needed
The parts were delivered on time and in good condition. Unfortunately we couldn't use them because the dishwasher was too damaged and has to be replaced. So I had to return the parts.
Part received was not what the diagram showed and was only half the item. Have to disassemble existing shelf and replace the broken part. Previous vendor sold the complete item an all that was needed was to replace the item. For the price paid it was not worth the cost.
The rating showed a 5 for customer service even though I never called them and checked the box accordingly.
This site is a no-go for me.
Everything went well, the product arrived on time and as described.
Found part needed with no problem
Easy. Thanks Team. Amazing that I can reference the part number, manual then parts. Completely satisfied.
I ordered what I thought was an extension shelf for a GE Monogram oven but the one I received didn't fit and was of poorer quality. Returning it was not a joy. Their directions for returns require shipping with a tracking number, no writing on the box with a Sharpie, no USPS or duct tape or you will not get a refund. The product I ordered was priced at $152.89; shipping and CA tax brought the cost to $171.73. Now for the return. USPS shipping $59.95 (UPS would have been $79.95), possible restocking fee $38.23 (25% of $152.89), the non-refunable original shipping charge of $6.39 brings the total to $104.57. All this assumes they'll accept the package and refund CA Sales Tax of $11.85. Ignoring the inconvenience and time, I hope to recover $48.32 and loose $123.41. Again, this assumes GRP will accept the return package.
Easy to find part when matching to diagram
User friendly site with good prices
First time order, simple process, took too long to deliver
Fast turn around on a holiday week.
Quick and easy to order
Easy website, great availability of parts
I've been looking everywhere for an OEM part and this is the first website i found one. I purchased before on Amazon and it was a knockoff part that lasted about 2 months. Item arrived fast and was a true OEM PART. Thank you.
Great Site!
Easy website for finding parts needed for repair of my old KitchenAid Stand Mixer. Thanks!
Seemed real easy to find my part.
Very happy to know the US can still deliver on occasion
Very good
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members