Genuine Replacement PartsReviews 10,768

I just received a phone call from someone who was very nice and wanted to help with my issue, but prior to that, I had ordered an OEM part which turned out not to be truly an OEM and needed to order another part to go with it to make it work which meant I needed to pay extra shipping. Secondly, I tried calling and was on a hold with very strange messages as I waited ("You are the 4th person in line...Now you are the 7'th person in line...Now you are the 1'st person...Now you are the 10'th person...) After about 11 minutes the call was disconnected both times. When I emailed my situation about receiving a bulb that was not a genuine OEM bulb, I felt like they were not being read (i.e. I was repeatedly asked to send numbers, pictures, etc. (which I had done in detail more than once)). I don't think I've ever given a bad review to anyone, but this has been very time consuming and frustrating. Again, the man who just called me was very, very nice. BTW, "GRP.com" took me to "Universalmusic.com"! On both Internet Explorer and Chrome. "genuinereplacementparts.com" did the trick! :)

I have attempted to get replacement parts directly from Samsung when our refrigerator was still under warranty. I ended up with a garage full of the wrong parts, and it was near impossible to reach customer service. My experience with genuineparts was the exact opposite, and I'm totally happy with the service, shipping, and correct parts supplied the first time. I would definitely use this company again and highly recommend it to others.