Genuine Replacement Parts

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Genuine Replacement Parts

3.2

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Genuine Replacement Parts Reviews Summary

Genuine Replacement Parts has a rating of 3.2 stars from 10,768 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Genuine Replacement Parts most frequently mention fast delivery, next day and timely manner. Genuine Replacement Parts ranks 1st among Appliance Parts sites.

service
291
value
302
shipping
315
returns
152
quality
284
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Arizona
1 review
0 helpful votes
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Easy to use Home Depot no way. Was not sure I would get the right parts. Parts came correct and on time actually a day earlier. Good company fair prices and very happy, washer is running as new, for a 10 year old unit.

Date of experience: May 29, 2023
Illinois
1 review
0 helpful votes
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Great service
May 29, 2023

Easy to find the part that was needed, genuine part, reasonably priced, fast delivery.

Date of experience: May 29, 2023
Florida
1 review
0 helpful votes
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Good to Go
May 29, 2023

Got it in 2 days. Installed it in 2 minutes. Put 2 loads in the dryer. It worked. Loved happily ever after. Amén.

Date of experience: May 29, 2023
Colorado
1 review
0 helpful votes
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We received the part and after searching on YouTube, were able to install.

Date of experience: May 28, 2023
Illinois
1 review
0 helpful votes
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Charcoal Filter
May 28, 2023

Ordering was fast and easy. Product filter was very very see through which I am not sure is a true charcoal filter

Date of experience: May 28, 2023
Minnesota
1 review
0 helpful votes
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Quick and Easy
May 28, 2023

Got here quickly and in good shape too. We installed it immediately and glad to have things back to normal.

Date of experience: May 28, 2023
Delaware
1 review
0 helpful votes
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Easy order and quick deivery
May 27, 2023

I was able to order a replacement lint filter for my dryer easily and it came quickly

Date of experience: May 27, 2023
California
1 review
0 helpful votes
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Worst customer experience ever
May 26, 2023

I ordered a part from this company and they sent me the incorrect part. When I contacted them about this mistake, they went back and forth with me, requesting I send pictures the part they sent me, the appliance I have, the part number they sent me which I provided, clearly showing that it was the wrong part. Then they went one step further and sent me a diagram of over 100 parts for my appliance and asked me to identify which part I needed. Although I am an engineer, I shouldn't have to go through all this just to prove that they sent me the wrong part! And to top it all off, in the end they decided they would not offer a refund! Overall I would avoid this company at all costs!

Date of experience: May 26, 2023
Colorado
1 review
0 helpful votes
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Exactly what I needed
May 26, 2023

Arrived in a timely manner, and fit perfectly. Will order from this company again

Date of experience: May 26, 2023
Iowa
2 reviews
0 helpful votes
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Excellent Business Place
May 26, 2023

I found the exact part I needed right away. Checkout was easy and my item arrived quickly. Genuine Parts is now on my favorites list and I look forward to returning for any thing I need in the future.

Date of experience: May 26, 2023
Louisiana
1 review
0 helpful votes
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Stove parts
May 25, 2023

Great, no problem finding what I needed. Shipment got here faster than I expected, part fits and is working. Thank you

Date of experience: May 25, 2023
Colorado
1 review
0 helpful votes
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Washer fix
May 25, 2023

Ordering was easy, delivery was quick, and I got the right parts for the repair. My wife is glad to have her washing machine back again.

Date of experience: May 25, 2023
Texas
1 review
0 helpful votes
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Great site
May 25, 2023

I went to the site for my needed part for a refrig. It was easy to find and to order. The part was delivered when stated.

Date of experience: May 25, 2023
Texas
1 review
0 helpful votes
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Received merchandise quickly
May 25, 2023

Order was received promptly and fit in ice maker. Very pleased with service.

Date of experience: May 25, 2023
Iowa
1 review
0 helpful votes
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Refrigerator Grill
May 25, 2023

Part came as expected, but they were out of my preferred color, so needed to paint it.

Date of experience: May 24, 2023
Iowa
1 review
0 helpful votes
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Agitator repair
May 25, 2023

Parts fit great, works just like new, maybe better!

Date of experience: May 24, 2023
Canada
1 review
0 helpful votes
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Best price quick shipment
May 24, 2023

$48 for part, some places wanted $120. Reasonable shipping price, here in three days

Date of experience: May 23, 2023
New York
1 review
0 helpful votes
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Right part, reasonable price
May 23, 2023

Clothes dryer had been noisy for some time before it stopped spinning altogether. Expected a broken belt, but found it needed a tension roller. GRP showed me which one matched my model number and had helpful video on installation. I had my dryer up and running again in less than a week.

Date of experience: May 23, 2023
Virginia
1 review
0 helpful votes
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Having confirmed the part # of the required cooktop in multiple ways, I placed the order with relative confidence. Delivery was quoted as two days via standard ground transport, and the item arrived on time as promised. It was an exact match for the original part.

Date of experience: May 21, 2023
Idaho
1 review
0 helpful votes
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Working great
May 19, 2023

Easy to install.
Are you interested in the old board?

Date of experience: May 19, 2023