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Geekbuying

3.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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Geekbuying Reviews Summary

Geekbuying has a rating of 3.8 stars from 955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, fast delivery and full refund. Geekbuying ranks 13th among Electronics sites.

service
137
value
124
shipping
130
returns
102
quality
119

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Australia
1 review
0 helpful votes
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Good prices and service
October 23, 2018

Prices are great, and Jennifer was very helpful in following up on my order when I had some questions about shipping. Would definitely buy from them again!

Date of experience: October 22, 2018
Belgium
1 review
0 helpful votes
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VR headset
October 22, 2018

I had ordered a VR headset on this side (order *******). Unfortunately I did not receive them because the product was cancelled, but the client service was super polite and friendly and I got my money back really fast and without trouble

Date of experience: October 22, 2018
Romania
1 review
0 helpful votes
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I ordered a phone. About 130 US dollars, on June month, 2018... I payed with a MASTERCARD card... after a while, they asked me to send them a foto of my national ID and the Mastercard card, with all the serial numbers on it... i could not send them those serial numbers, being out of town..., so, after 7 days, their system cancelled the order.

No money were taken from my account. Everything was fine.

Date of experience: October 19, 2018
Geekbuying C. Geekbuying Rep
over a year old

Hello Nicolae,
We do apologize for the inconvenience it has caused you.
Kindly let us know the order ID to check further details.
One of our customer service representatives will reach you via email shortly.
Geekbuying Service Team

Poland
2 reviews
2 helpful votes
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I purchased Samsung A5 here. The quality of services exceeded my expectations. The rates were very affordable and the delivery was handled in a timely manner. I am very satisfied with this store.

Date of experience: October 17, 2018
Mexico
1 review
1 helpful vote
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They have a great customer service, good prices and interesting products. They always help me and resolve all my doubts. Amplialy recommended.

Date of experience: October 17, 2018
Canada
1 review
2 helpful votes
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Excellent service!
October 17, 2018

I purchased a Huawei Honor Note 10, however, decided to change my mind after hearing about the new Huawei Mate 20 release. Transaction was cancelled and refund issued with no issues. Will wate for new Huawei release. Thanks.

Date of experience: October 16, 2018
Brazil
1 review
1 helpful vote
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Boa resposta e-mail
October 17, 2018

Um endimento e resposta rapidaeiciente e muito educada, me senti acolhido foi muto reconfortante

Date of experience: October 16, 2018
Brazil
1 review
1 helpful vote
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Site excelente.
October 17, 2018

Site muito bom para compras de celulares, notebooks e outras coisas bem interessantes. Execelente atendimento para tirar dúvidas. Gosto muito.

Date of experience: October 15, 2018
South Africa
1 review
1 helpful vote
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Geekbuying's service was great. They followed up to ensure I came right receiving my parcel. I did have a shipping issue and they assisted me to ensure I either get my parcel or a refund. I will definitely use them again and I can recommend the company as well.
Jennifer from Geekbuying did a great job helping me: ******* [#PR*******683]

Date of experience: October 15, 2018
Brazil
1 review
1 helpful vote
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I saw a product there with a really good price, a friend told me, and i bought. Sometime later i had a problem with this and needed their help, so used live chat that solved my problem in 2 min.

Date of experience: October 14, 2018
GB
1 review
1 helpful vote
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£850 stolen!
October 14, 2018

Ordered a laptop for £850 never came ignored me and stole my money very upset and there seems to be nothing I can do about this

Date of experience: October 14, 2018
Geekbuying C. Geekbuying Rep
over a year old

Hello Alan Carter,
We do apologize for the inconvenience it has caused you.
Kindly let us know the order ID to check further details.
One of our customer service representatives will reach you via email shortly.
Geekbuying Service Team

Viet Nam
1 review
1 helpful vote
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Can say that Geekbuying got excellent after sale services. Thanks to Phice for solving my case. They solve my case so fast. So i would rate them 5stars.

Date of experience: October 12, 2018
Greece
1 review
1 helpful vote
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Bought 2 tv boxes from their EU warehouse, very good price. One worked very well, the other had defective software. They were very helpful in trying to get it up and running, but the manufacturer's firmware was simply a bust (in multiple versions). They took the machine back, refunded the money in full plus the postage, nad never left me hanging on an email. Overall, I was very impressed, and if the second tv box had worked, it would definitely have been 5 stars. Still, mistakes will happen, and Geekbuying showed that they were miles above most of their competitors in dealing with a manufacturer's issue that they could have easily dodged. Hats off...

Date of experience: October 12, 2018
Japan
1 review
1 helpful vote
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It was very helpful
October 12, 2018

I canceled it with my selfishness, but in support it accepted cancellation without attaching a complaint, it was very helpful. I think that support would be firm on this website if something happened. Thank you.

Date of experience: October 12, 2018
Spain
1 review
1 helpful vote
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Great CS
October 12, 2018

I needed to cancel an order before the item was dispatched and the CS was very fast and kind answering me and they cancelled the order and refunded the PayPal transaction very quickly.

Date of experience: October 11, 2018
Hungary
1 review
1 helpful vote
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Helpful staff.
October 12, 2018

I've had to cancel order 2 times now, because of financial issues, and geekbuying.com was really helpful and broadminded with my problem. They refunded my money and cancelled the order within days. I'm really satisfied with their service. The other orders i made came in good condition, and their products are original and securely packed.

Date of experience: October 11, 2018
Spain
1 review
1 helpful vote
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Excelente
October 11, 2018

Buena pagina. He comprado varios moviles para mi familia y para mi. A buen precio y de calidad. Todos han llegado en el tiempi estimado. Si e tenido q consultar alguna duda o pedir la factura me lo han resuelto rapido, y eso que yo no entiendo otro idioma q no sea español y me an entendido a la perfección. Seguire comprando en geekbuying. Gracias

Date of experience: October 11, 2018
GB
1 review
1 helpful vote
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Reviews of Geekbuying
October 11, 2018

Very good communication brand NEW' phone that I bought was refurbished. The seller stated and guaranted that it's 100% new but it was not.

Date of experience: October 10, 2018
Ireland
1 review
1 helpful vote
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Really fast reply from Shirley from Geekbuying regarding the invoice duplicate I needed.
Great customer service.
Wishing best of luck to all at Geekbuying!

Date of experience: October 10, 2018
Mexico
1 review
1 helpful vote
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Great client service
October 11, 2018

The client service allways excelent!
I had problems with an item that was not in stock and the customer service communicated immediately to assist me and make the changes, they offered me several options

Date of experience: October 10, 2018

From the business

Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
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