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Gear Elevation Reviews Summary
Gear Elevation has a rating of 2.7 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gear Elevation most frequently mention credit card, foot bath and tracking number. Gear Elevation ranks 1st among Foot Care sites.
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I ordered what was supposed to be a posable life size Halloween skeleton. I viewed pics taken by previous buyers. I received mine. It could fit in the palm of my hand. Yes I got fooled. Shame on me! I wanted to pose it in a chair on my front porch. Elevation! You should be sued for false advertisement. People don't ordered from this lying company.
I am being charged $108 for subscription I didn't even sign up for.I brought some phone charges and that's it.
I can't even find a way to cancel.
What a bloody rip off.
I have cancelled my card and will go through my bank for recovery.
Hopefully this saved anyone else from being scammed
Hi Darren! We're really sorry to hear about your experience with the unexpected subscription charges. We completely understand how frustrating this situation must be, especially since you only intended to purchase phone chargers. We take these concerns seriously, and we’d love to assist you in resolving this. If you could provide your order details or reach out to us directly via email at [email protected] or call us at 888 353-8373, we’ll investigate the subscription issue right away. We’ll also make sure any unwanted charges are addressed and help with cancellation if it hasn't already been done.
I honestly don't even recall what I purchased - but what I do know is I did not sign up for a membership for $69.99 a month. Called them immediately - asked her what that was for - she said: "You get 10% of all items and free shipping for 3 months." I told her she has about 1 minute to reverse that charge or will call my bank and do it that hard way. She "cancelled my subscription" - what a fricken joke. I asked her how many thousands of calls she gets a day of people pissed that they're scamming them and signing up for a bull$#*! subscription - she couldn't answer... Poor woman - think how many calls she gets in a day with people like me...
Hi Bob! We’re sorry to hear about your experience and understand how frustrating this situation must have been. We strive to be transparent, and it’s disappointing to hear that this caused any inconvenience. We want to assure you that it’s never our intention to sign anyone up for a service without their knowledge.
We’d like the opportunity to make things right and work on a solution that meets your expectations. Reach out to us please provide the order #, and we’ll do everything we can to resolve this issue to your satisfaction. Thank you for bringing this to our attention, as feedback like yours helps us improve our service. We look forward to speaking with you!
Don't give them access to your money!
Do any business with this company you'll win a subscription and be charged 60 dollars for it!
Whether you like it or not.
Don't get involved with this company!
BEWARE!
Hi Barb, thank you for sharing your experience with us. Your feedback is important, and we take it very seriously. While we strive to provide our customers with options, including the ability to opt out of our subscription service before completing any purchase, we understand that there may have been an oversight in this instance, and for that, we are truly sorry.
We want to assure you that your Gear Elevation Rewards subscription has been canceled, and you will not incur any further charges. For future reference, we encourage our customers to decline enrollment in the rewards program at checkout or by removing it from their cart. We recommend reviewing all details prior to finalizing any order. If you have any questions or need further assistance, please feel free to contact our customer service team. Thank you for being one of our valued customers. We hope to have the opportunity to serve you again in the future.
Today my bank notified me GEAR elevation charged my card without my knowledge PLEASE DO NOT DO BUSINESS WITH THEM! They charged my credit card 59.99 without my authorization!
Hi Glenn! Thank you for bringing this to our attention. We sincerely apologize for the unexpected charge on your account and for any frustration this may have caused. Upon reviewing your account, we have immediately canceled the membership associated with the charge and processed a full refund of $59.99. The refund should appear on your credit card within 3-5 business days. We strive to maintain transparency and honesty in all our transactions, and we regret that this experience did not reflect that. Your feedback is invaluable to us, and we are taking steps to ensure that this does not happen again in the future. If you have any further concerns or questions, please don't hesitate to reach out to us directly at [email protected] or call us at 888 353-8373. We are here to assist you. Thank you for your understanding, and we hope to serve you better in the future.
I ordered a heavy-duty apron as a gift and gave the shipping address and, of course, listed my own address as the billing address. Instead, they listed the shipping address for both, and when I inquired, I received several emails from customer service saying they were preparing "a response." One of the messages inquired whether I wanted this product at a 10% discount. When I clicked yes, they issued a second order instead of applying the discount to my first order. After several more efforts with email and messaging, I finally found a customer service. The woman said that the company could not intervene in the shipping process, and the person who receives the two packages may return one. Blah, blah, blah. When I asked for a refund, she told me she could offer a 25% refund. When I refused that option, she then offered 50%. I could have stayed on line and haggled, but I consider it a lesson learned. Check the reviews of companies. This one is NOT GOOD. It is NOT RECOMMENDED by the Better Business Bureau, and it's certainly not recommended by me. Darn.
Hi Janet, we deeply apologize for the issues you encountered with your order and our customer service. This is not the experience we strive to provide to our valued customers. We regret the error with your shipping and billing addresses and the confusion over the discount and second order. We appreciate your feedback as this has highlighted areas we need to improve. We are committed to making things right and restoring your faith in our company. Please reach out to our customer support team at [email protected], chat with us or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. We look forward to resolving these issues and making things right.
The products exceeded my expectations. Great value!
Hey, Draven! Thank you for sharing your review. We're happy to hear that our products exceeded your expectations. Customer satisfaction is what drives us, and your feedback means the world to us. Thank you for choosing Gear Elevation and we look forward to your next visit!
Bought a stylish messenger bag. It's spacious and well-made. The fast shipping and great customer service made the experience even better.
Hi Noelle! Thank you so much for the positive rating. We're happy that you're happy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’d love to continue providing great products to awesome customers like you. Thanks again!
Got a new set of resistance bands for my workouts. They're durable and provide great resistance. The detailed product descriptions helped me choose the right set.
Hi Tyson! Thank you so much for the positive rating. We're happy that you're happy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’d love to continue providing great products to awesome customers like you. Thanks again!
Found a beautiful set of wine glasses. They're elegant and perfect for entertaining. The packaging ensured they arrived safely and in perfect condition.
Hi Janessa! Thank you so much for the positive rating. We're happy that you're happy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’d love to continue providing great products to awesome customers like you. Thanks again!
Bought a new smartwatch that's packed with features. It's stylish and functional. The customer service was very helpful when I needed assistance with the setup.
Hi Carl! Thank you so much for the positive rating. We're happy that you're happy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’d love to continue providing great products to awesome customers like you. Thanks again!
Just got a cozy throw blanket. It's soft and the perfect addition to my living room. The quick delivery and excellent quality made for a great purchase.
Hi Nelson! Thank you so much for the positive rating. We're happy that you're happy. We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. We’d love to continue providing great products to awesome customers like you. Thanks again!
Order a water proof canopy based upon a picture showing frame and canopy. Only received a canopy and no frame. Was told by customer service that they do not sell a frame. I was told I had to pay to return the product and based upon their website, If I don't get a refund in 90 days, i would be receiving one. No integrity, an DO NO order any product from Gear Elevation.
Hi Jo Ann, thank you for your feedback. We're very sorry to hear about your experience and apologize for any inconvenience caused. This is not the standard we aim to uphold. Please reach out to our customer support team at [email protected], chat or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.
I've been using their skincare products for a month now. My skin feels so much smoother and clearer. Plus, they arrived quickly and were beautifully packaged.
Hi Carlos! Thanks for the great review. We're delighted to hear that our skincare products are working well for you and that you appreciated our fast shipping and packaging. Your satisfaction is our priority, and we hope to serve you again soon!
EDIT (6/27/2024): After I had my 4th phone call with their customer service person yesterday, I have today received a REFUND of the entire amount that was charged to my PayPal account and it is being processed by my bank. I am grateful that this company made this right with me. However, with all the complaints I see out there, everyone needs to be extra vigilant when doing any online ordering, especially with this website. Look over the order page like a hawk and make sure there is nothing hiding. So I take back my statement that this is a SCAM company. I changed my 1 star rating to 3 stars. The product ordered was as described and shipped in a timely fashion, but the aggravation of dealing with the hidden subscription charge and the time it took to get it refunded took off two out of 5. Caveat Emptor.
Original review:@elevationshopping (gearelevation.com) is a SCAM Site! Do not order from them. The checkout includes a hidden signup for a $60 "Rewards" subscription that they charge 1 month later (!)... and then good luck getting your money back. We used PayPal for the initial $8 purchase and they charged the subscription last week to my PayPal. PayPal will not overturn the charge as we "authorized" the payment. I have called these people 4 times and have gotten the "runaround". Based on accents, these are not locals. I have also found that they have created hundreds of "Schill" positive reviews to get their rating up. But READ THEM ALL...you will find tons of complaints of just this SCAM.
Hi Garth, thank you for your feedback. We're very sorry to hear about your experience and apologize for any inconvenience caused. This is not the standard we aim to uphold Please reach out to our customer support team at [email protected], chat or call us at 888-353-8373 so we can address your specific concerns and work towards a resolution. Thank you for giving us the opportunity to make things right.
Bought a treadmill for home workouts. It's sturdy and has great features. Customer service was helpful when I had questions about assembly. Highly recommend!
Hi Mike! Thank you for taking the time to write a review. It's wonderful to know that you were satisfied with our product and service. Thank you for choosing us!
Ordered a new set of pajamas. They are the softest I've ever owned. The quick delivery was a pleasant surprise!
Hey there, Jack! Thank you for writing a review. We're glad to hear that you are satisfied with your purchase and our shipping service. We look forward to serving you again in the future!
Found the perfect Bluetooth speaker for my backyard parties. It's loud and has great bass. My friends love it too!
Hi Elena! Thank you for writing a review. We're thrilled to hear that the you and your friend loved the Bluetooth Speaker. We appreciate your support and look forward to your next visit!
The smart scale I bought is fantastic. It syncs effortlessly with my phone and tracks all the data I need. Really helps me stay on top of my fitness goals.
Found the perfect desk lamp for my study. It's bright and adjustable. The customer service was very helpful when I needed to make a change to my order.
Hey there, Sylas! We appreciate you taking time to write a review. We’re delighted to hear that liked the desk lamp you received from us. Your feedback is greatly appreciated, and we look forward to serving you again. Have a wonderful day!
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Thank you, April, for taking the time to share your experience. We’re truly sorry for the frustration and disappointment this has caused. We understand how misleading product expectations can be upsetting, especially when you had plans to display the item for Halloween. We’d love the opportunity to make this right for you. Please reach out to our customer service team so we can discuss possible solutions, or options to ensure your satisfaction. We look forward to speaking with you and resolving these concerns to your satisfaction.