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Gear Elevation Reviews Summary
Gear Elevation has a rating of 2.7 stars from 206 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Gear Elevation most frequently mention credit card, foot bath and tracking number. Gear Elevation ranks 1st among Foot Care sites.
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I didn't believe it at first that something so straightforward could have such a dramatic impact. The Mini GPS - Airtags Tracker has really revolutionized the way I do things every day. It's made everything so much easier, and I can already see that it's saving me time. The quality is impeccable, and I love how easy it is to use. The setup was super easy, and I've been using it every day since. And the customer service was really great when I did have a small questions. The price is also a steal, give what it provides. Honestly, it's one of the best purchases I've made in a while.
Initially, I was somewhat doubtful but this has been a wonderful buy. The product was exactly as described, and it was delivered in pristine condition. Absolutely worth it. Wonderful value for the money.
Hi Robert! Thank you so much for giving us a chance even with initial doubts. We're really glad to hear the product exceeded your expectations and arrived in perfect condition. It means a lot to know you found it to be a great value. We truly appreciate your support.
I wasn't expecting much at first, but the Wireless Dog Fence Collar really exceeded my expectations. It works perfectly and looks great. The build quality is solid, and it does exactly what it promises. Plus, the price was a steal, especially with the discount. Delivery took a little longer than expected, but it wasn't a dealbreaker. Overall, I'm satisfied and would buy again. This definitely won me over as a repeat customer.
Hey Adrian! Thank you so much for taking the time to share this. We're really glad to hear the Wireless Dog Fence Collar exceeded your expectations and that you're happy with how it works and looks. We appreciate your patience with the delivery time and are very happy to know you'd shop with us again. Your feedback means a lot and helps us keep improving. We are looking forward to serving you again!
I am so amazed at how quickly everything came! Quality is excellent. Worth every penny. Highly recommend!
Hi Trevor! We really appreciate you taking the time to share your experience. We're glad to hear everything arrived quickly and that you're happy with the quality. It means a lot to know you found it worth every penny. Thanks again for the recommendation and your support!
I bought a butane torch that I saw advertised on t. V. It was more than I thought it would be, but I bought it anyway as a Christmas gift. Unaware to me, I did not uncheck a tiny box in the fine print that signed me up for a subscription to something. (I am unsure what it was for- I never received any further communication) Apparently I was signed up for something and they were taking money from my PayPal account for over a year before I realized it. They cancelled it when I caught it, but they got me for several hundred dollars. I am a business owner and am angry to have been taken in by this underhanded outfit.
Hi Kristin! Thank you for sharing your experience, and we’re truly sorry to hear about the frustration and confusion this situation has caused you.
We completely understand how upsetting it is to discover unexpected charges, and we want to make things right. Our intention is never to mislead — we aim to provide full transparency during checkout, including any optional subscriptions. That said, if a subscription was enrolled without your clear understanding or consent, we take that very seriously.
While we see that your subscription has now been canceled, we’d like to review your case further to see if we can help with a resolution. Could you please email us at [email protected] with the email address used for the order or any other related details? We’d appreciate the opportunity to investigate this and make it right.
We’re committed to earning back your trust and appreciate your time in bringing this to our attention.
Bought 2 drones for my grandkids and they were a piece of junk. Then months later I notice a charge for $69.99 for a subscription that I did not agree to. They took me for over $200. This is a scam to rob innocent people. I don't know why these companies are not more carefully monitored by the US. It's enough that the US gives billions of money to these POS people who can care less about us, but they are allowed to rip off individuals.
Hi Rose! We’re very sorry to hear about your experience, and we truly understand your frustration. This is not the kind of experience we ever want our customers to have.
Regarding the drones, we’d appreciate the opportunity to look into what went wrong and see if there's anything we can do to make it right. As for the $69.99 charge, it sounds like a subscription may have been activated during checkout—sometimes these offers are presented as optional add-ons, and we understand how frustrating it can be if one is activated unintentionally.
Please contact our support team directly at support@gearelevation. Com or 888 353-8373 with your order number or the email used for the purchase. We'll make sure to review the situation, clarify any charges, and process any eligible refunds.
Your feedback is important, and we’ll use it to help ensure better clarity and customer experience moving forward. We sincerely apologize for the inconvenience caused.
The "gold plating" on the dog chain has started peeling off after 3 uses. They refuse to issue a refund, but will offer 50% rebate on a "FAULTY PRODUCT". Don't waste your hard-earned dollars on this business...
Hi Natalie, thank you for taking the time to leave a review. We deeply apologize about the issue with the gold plating on the dog chain and the frustration this has caused. This is certainly not the experience we want for our customers.
Each product undergoes several stages of quality checks before it’s shipped out, and we strive to deliver only the highest quality items. We’re disappointed that this product did not meet those standards or your expectations.
Your satisfaction matters to us, and we’re here to make things right. Please contact our customer support team, and we’ll ensure a resolution that’s fair and meets your expectations.
– The Gear Elevation Team
This is a foreign company that steals from you. I bought an item that was a piece if junk. Tried to return it an ended up taking 50% back to to the outrageous cost of returning it and then found that they have been charging me $69.99 for a subscription fee that I never agreed to and they ae reusing to refund me.
Hi Kimberly! Thank you for sharing your experience. We're truly sorry for the frustration and disappointment this has caused you. That is not the experience we want for our customers.
Please know that our system only enrolls customers who explicitly opt in during checkout, with confirmation provided in the order email. However, we completely understand your concerns and acknowledge that there may have been an oversight.
We also regret that the return process was not ideal for you. We truly value your feedback and want to ensure this issues are properly addressed. Please reach out to our customer service team with your order number, we’ll review the situation and find a fair solution.
Just scammers, if you buy something on their webpage they, will subscribe you for 69 dollars without your consent.
Hi Денис К! Thank you for taking the time to share your experience. We’re truly sorry for any frustration this rewards program has caused. We strive to offer our customers full authority over their purchasing decisions, and the option to opt out of enrolling in our subscription service is always provided before completing an order. However, we recognize that there may have been an oversight in this instance, and for that, we sincerely apologize.
Please reach out to our customer service team with your order details, and we’d be happy to explain how the subscription works. If you decide this is not for you, we’ll assist you with the cancellation right away. We appreciate the opportunity to make things right.
Ordered whole body and they don't work
Tried to get a answer and sent a video and still no response I wasted my money on something that doesn't work
Hi Jim! We're truly sorry to hear about your experience and understand your frustration. We take all feedback seriously, and we want to make things right for you. Could you please provide us with more details about your order and the issue you're facing? We’d love to assist you in resolving this as quickly as possible. Feel free to send us a message directly with your order information at [email protected] or 888 353-8373, and we’ll get on it immediately.
Thank you for your patience, and we look forward to making this right!
This company is scamming you in every way possible to steal your money. Unauthorized cc charges, doesn't ship items, no refunds, and more. Stay away and definitely don't give them any personal information. They 100% sell your data too as that can make them a few extra dollars. Greedy mother $#*!ers.
Hello John! Thank you for sharing your feedback. We are very for any inconvenience you have experienced with your order. We take all customer feedback seriously and would like to learn more about the issues you've encountered. Please rest assured that we are committed to resolving any concerns promptly and ensuring a positive experience moving forward.
Kindly contact our customer service team directly at [email protected], via chat or call us at 888-353-8373, so that we can address all your concerns. Thank you for bringing this to our attention. We look forward to hearing from you and resolving this issues.
I ordered a heater/defrost for my husband's truck 3 weeks ago, winter is almost over and it's not here, I got a tracking number that isn't even registered yet.
Hi Kendra! Thank you for bringing this matter to our attention and we sincerely apologize that you still have received your order. This is not the experience we aim for our customers, and we understand how frustrating and disappointing this must have been for you. Your feedback is incredibly valuable to us, and we take it seriously to ensure we improve our services.
We’d love the opportunity to look into this further and resolve the issue for you. Please get in touch with us directly so we can investigate and ensure you're taken care of. Thank you for giving us the opportunity to make things right. Looking forward to speaking with you!
I purchased a product from SP Gear Elevation months ago and subsequently had fraud on my CC and got a new one. Never used the new card anywhere and just got a fraud alert from my CC company. Everyone better be careful with company it is likely they have internal fraud going on
Hi Terry! Thank you for bringing this to our attention, and we’re very sorry to hear about the fraud you’ve experienced. We take these matters very seriously and understand the concern it causes. Please know that we have strict security measures in place to protect our customers’ information.
To help resolve this, we encourage you to reach out to our customer support team directly at [email protected] or 888 353-8373 so we can investigate this matter thoroughly and ensure everything is handled properly. We want to make sure that your experience with us is safe and secure.
Thank you for your understanding, and we look forward to resolving this for you.
Horrendous company, with terrible customer service along with over priced,sub par products. Would not recommend to anyone! Go with any service other than this $#*! company. Would have used amazon or Walmart but it was a Christmas gift for my wife and we share an account. 2 months later it shows up and not at all what was advertised. Was ordered in November!
Hey Daniel! Thank you for sharing your feedback, and we sincerely apologize for the frustration and inconvenience this experience has caused. We are truly sorry that the product and service did not align with what you anticipated, especially for such an important occasion. We strive to deliver quality products and excellent customer service, and it’s clear we fell short this time. Your feedback is valuable, and we will use it to improve our processes. If you would like to discuss this further, please don’t hesitate to reach out to us directly, send this photo to our customer service team and we’ll make sure to provide you with options to resolve this issue to your satisfaction. Looking forward to speaking with you and resolving this matter promptly.
I ordered over a $100 worth of items, not only did they not get it to me they also gave me vague answers when I called about where my package was. My package was apparently "in transit" for 2 weeks and when I ask where it was exactly they said it was in Chicago then send me a tracking link that says it is in Colorado. They would also say to just wait another week when I asked for a refund to the point I had to argue for a refund, even then they tried to make me wait another week and silently say "or 2". The company has no clue what they are doing and customer service just says whatever they can to get you to shut up and let it go.
Hi Miguel! Thank you for taking the time to share your experience with us. We deeply apologize for the frustration and inconvenience this situation has caused you. It’s unacceptable that you did not receive the service and clarity you deserve.
We understand how important it is to receive accurate and timely updates about your order, and we are truly sorry for the conflicting information you were given about the package location. This is not the experience we want for our customers, and we take your feedback seriously to improve our processes and communication.
If you haven’t received your refund yet, please reach out to us directly at [email protected] or 888 353-8373 with your order details, and we will ensure this is resolved promptly. If your refund has already been processed, we would still like to make things right by addressing any lingering concerns you have.
We are committed to learning from this incident to provide better service in the future. Your satisfaction is our priority, and we appreciate your patience as we work to improve.
This place is a scam. Ordered 2-3 weeks ahead of time for a Christmas gift and they came 2 weeks late. Then today they just charged me $80 for I have no idea what for but it wasn't a purchase that i authorized and not only that I called my bank and they're saying they locked it because of too many failed entries. Legit this place sucks and they're frauds save your money and your time
Hey Joe! Thank you for sharing your experience. We deeply apologize for the delay in receiving your order and fully understand the inconvenience it has caused. Please know that this delay is not typical of our service, and we are actively taking measures to address the issue and prevent it from occurring in the future.
Regarding the unexpected $80 charge, you may have opted to join in our Gear Elevation Rewards program during your purchase. This charge is associated with your subscription. We would be happy to discuss this service and its perks further with you. Kindly reach out to us with your order details, and we will assist you in addressing this matter, including helping you if you wish to cancel the subscription. We look forward to speaking with you and addressing all of your concerns to ensure a satisfactory resolution.
I ordered a very inexpensive item from them it took 15 days to get a shipping update when I finally got an update I noticed it was going to the wrong address I emailed the company they said there was nothing they could do I asked for a refund they denied me. So I had to go through PayPal to get a refund they told PayPal it was delivered but left out it was delivered to the wrong address. Next thing I know I have an unauthorized charge on my bank account from them now I have to wait for some investigation to get my money back. It was a horrible experience and I don't recommend them to anybody. When I wrote a review on their website of what happened they took it down
Hi Julie! Thank you for sharing your feedback. We're truly sorry to hear about your experience and understand your frustration. We take matters like these seriously, and it's disappointing to learn that your order was shipped to the wrong address. We apologize for the inconvenience caused by the delayed shipping update and the lack of resolution when you reached out.
Please note that we strive to provide timely service and address all concerns, but it seems that we fell short in this instance. We regret that we were unable to assist you adequately and that your review was removed. We will review the situation internally to prevent this from happening in the future.
We understand the importance of your funds and will continue to work with PayPal to resolve the issue as soon as possible. If you have any further concerns, please don't hesitate to contact us via email at [email protected] or call us at 888 353-8373, and we’ll do our best to help.
Again, we apologize for this experience and appreciate your understanding.
This is a total scam. I place an order on Dec 2 it took almost a month before I received it. Then 1 month later they charged my account $79.99 for some reward program that I never agreed to. I see where other customers are saying the exact same thing. I will never order from this business again. If this how they make their money this is a sad. Scam scam scam!
Hi Liza, thank your sharing your concerns with us! We sincerely apologize for the delay in delivering your order. This is an unusual delay for us, and we deeply regret any inconvenience it caused. Rest assured, we have taken precautionary steps to prevent similar issues moving forward.
We also deeply regret any frustration caused by the subscription charge. Transparency is very important to us, and it is always our intention to provide customers with the option to decline subscription services during checkout. Additionally, confirmation of enrollment is included in the order confirmation email, allowing customers to review and decide if the service is not suitable for them.
We understand your concerns and recognize there may have been an oversight in this instance. To address your specific concerns and work toward a resolution, kindly contact our customer support team at [email protected], via chat, or by calling us at 888-353-8373.
Your feedback is important to us, and we are committed to resolving this matter to your satisfaction.
It is a SCAM. They brake the gdpr-law. If you buy anything there they will say you ordered a subscription for 79.99 a month. Be aware!
Hi Eugenia! Thank you for sharing your feedback. We are sorry to hear about your experience. Please know that we take concerns like yours very seriously. We would appreciate the opportunity to investigate this matter further and resolve any misunderstandings. Kindly reach out to us at [email protected] or call our customer support team at 888-353-8373. We are here to assist you and ensure a satisfactory resolution.
Do not order from them. This is a complete scam. They sent me fake shoes that were way too expensive. I contacted customer service for them doing false advertisement, and a refund and I still have not heard back from them. Save yourself. Please do not get scammed by this website.
Hello, and thank you for sharing your experience. We’re truly sorry to hear that you received shoes that did not meet your expectations and for any delays in getting the support you need. We strive for complete customer satisfaction, so it’s disappointing that we fell short in this instance.
Please know that your feedback is taken seriously, and we’d like to make things right. If you’re still waiting on a response, could you please reach out to us directly with your order details via email at [email protected] or call us at 888 353-8373? We’ll prioritize your case to ensure that your concerns are addressed promptly, whether it’s regarding a refund, replacement, or any other issue you may need assistance with.
Thank you for your patience, and we hope to restore your confidence in us.
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Hi Adam! Thank you writing a review. We're really happy to hear that the Mini GPS Tracker has made such a positive impact on your daily routine. It's great to know the setup was simple and that you're finding it both easy to use and time-saving. We also appreciate your kind words about our customer service. We're always here if you need anything. Your support truly means a lot to us, and we're so glad this turned out to be one of your best purchases. We’re looking forward to serving you again in the future.