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Gearbest

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,481
value
3,457
shipping
3,489
returns
2,583
quality
3,436

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Fantastico eshop
November 17, 2018

Fantastico eshop con tantissimi prodotti a ottimo prezzo. Computer xiaomi fantastico e ultra potente consiglio

Date of experience: November 13, 2018
Japan
1 review
0 helpful votes
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Among mail order sites from Greater China, it will no longer be one of well-established stores.It is often inexpensive compared with services of other companies, Since you can respond politely even when problems occur, It is one of reliable resellers.

Date of experience: November 12, 2018
Colombia
1 review
0 helpful votes
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Confiable
January 26, 2019

Es una muy buena empresa nos ofrecen muy buenos productos no es estafa los productos llegan a tiempo son idénticos a como ellos nos ofrecen.

Date of experience: November 12, 2018
Panama
1 review
0 helpful votes
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I have bought several Items from Gearbest, my experience with them have been great. Every time I order something, I get it much faster than what it says it could take. The prices I find there are very cheap compared to other websites, and I always get special discounts in their daily newsletter. Customer service has always been very good. I once had a problem with an item and as soon as I sent them the proof they sent me another one in replacement. The response was also very fast. I recommend Gearbest!

Date of experience: November 12, 2018
South Africa
1 review
0 helpful votes
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Extremely happy customer
November 16, 2018

I am extremely impressed with Gestbest. Been buying from them for a while and their prices are great their customer service are the best! I will definitely continue to shop from them!

Date of experience: November 12, 2018
Hungary
1 review
0 helpful votes
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Gearbest
January 26, 2019

I'm very satisfied with gearbest customer care, precise approach and good prices. Customer care is on very high level, they are helpful. I have purchased a lot of things from them by which I'm satidfied

Date of experience: November 11, 2018
Italy
1 review
0 helpful votes
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Buying from Gearbest is always a blast. Great products, prices, offers and coupons help to get some great discount. Customers service was always great for me, and i never get a problem. Raccomended.

Date of experience: November 11, 2018
Lily L. — Gearbest Rep
over a year old

Dear Omar L.,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit GearBest again soon to get our latest deals.
Many thanks,
GearBest Customer Service Center

Spain
1 review
0 helpful votes
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It was not my first purchase in Gearbest, I bought this Xiaomi MI6 after having several good experiences with the store. Your technical service has always responded quickly to my queries and has always resolved them.
By means of a discount coupon, the Xiaomi MI6 had a great price, and considering that Gearbest offers technical service in Spain I decided to buy it.
It is a very good smartphone, the package was sealed and both the features and the ROM included were those of the website, with the Global ROM.
The smartphone had a factory defect, I contacted the Gearbest technical service and they immediately gave me several options to be able to repair it without any cost to me.
The store is one of my first choices to buy electronics at the best price and with the best service. The delivery time to Spain is really short, between 10 and 15 days.

Date of experience: November 11, 2018
Brazil
1 review
0 helpful votes
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Good online store
November 15, 2018

I had bought a smartphone, and unfortunately there was a big problem at the post office in my country and my product could not be shipped to me, and I contacted the GearBest store and they just sent me a new product. This smartphone came to me a few months ago, and I'm loving it.

Date of experience: November 11, 2018
Italy
1 review
0 helpful votes
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Very good experience
January 26, 2019

Very good experience, from order to payment and shipping.
Recommended seller. Many compliment to satisfaction customer service and assistance.

Date of experience: November 11, 2018
Ukraine
1 review
0 helpful votes
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Good service
January 26, 2019

I have deals with this shop since 2015 and I glad to report that I have only pleasent experience. They didn`t loss no one my order. Sometimes (like this year 11.11 sales) I receive especially favorable prices. Once they can`t find my town in their database so they communicated with me and specify information so I can be sure that my orders in safety.

Date of experience: November 11, 2018
Italy
1 review
0 helpful votes
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Gearbest is the best ecommerce from which I bought something. I bought a lot of things (mobile phone, watch, gadgets) and I never had any problem! Thanks Gearbest, thank to you I make also a lot of present to my friends! Absolutely reccomendend

Date of experience: November 11, 2018
Greece
1 review
0 helpful votes
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Reliable and Efficient
January 26, 2019

On 26/9/18 I ordered a pulse Oximeter (ON: **************695).
The price was very good compared with other shops (physical & e-).
I received the oximeter on 10/10/18 (it was very fast!). I live in Greece.
The oximeter was as it was described, operates as it should, with low price and fast delivery.
All of these from the site of Gearbest in seconds!

Date of experience: November 11, 2018
Portugal
1 review
0 helpful votes
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An incredible service!
January 26, 2019

Gearbest was where I bought my first product online and since then it has been the store that I use the most! I live in Portugal and never had problems that were not resolved, the gearbest has one of the best customer service I know! I recommend using this store!

Date of experience: November 10, 2018
Italy
1 review
0 helpful votes
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GearBest the "Best"!
January 26, 2019

I have been buying from gearbest for years now and have always felt good.
I had some small problems, such as sometimes slightly slow shipments (only at the beginning) and need assistance, but contacting them have always solved everything. Now it is really very rare that problems happen.
As for the warranty there is an excellent replacement / repair service, I say this from personal experience. (I sent two mobile phones for repair)
In conclusion for me GearBest is one of the best sites for online shopping, great service and fast shipping. Most recommended

Date of experience: November 10, 2018
Latvia
1 review
0 helpful votes
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Complete shopping place
January 26, 2019

I began using Gearbest year ago when i was looking for Chuwi Lapbook. I get great deal, I couldn't imagine before. I may say that this was my best shopping experience in internet. Since that time i have brought in Gearbest one more notebook, mobile phone and some other stuff. There is always very interesting deals for quality goods and if you spend some time for product price research, then you may usually find out, that the final best price offer is in Gearbest.

Date of experience: November 10, 2018
Croatia
1 review
0 helpful votes
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My experience with this shop is very satisfying. I am thrilled that most of the products are being shipped from European warehouses so the items arive very quickly. I have never received damaged or faulty goods.

Order: **************972
Date: Oct 5th 2018

Date of experience: November 10, 2018
Algeria
1 review
0 helpful votes
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Gearbest the best
January 26, 2019

The best website to buy products from the Internet supports all countries and prices are wonderful
Gearbest

Date of experience: November 10, 2018
Italy
1 review
0 helpful votes
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GEARBEST
January 26, 2019

Venditore assolutamente affidabile ed efficiente.
Ottima la comunicazione e l'assistenza.

I tempi di spedizione sono quelli previsti, anche migliori.

Date of experience: November 10, 2018
Slovenia
1 review
0 helpful votes
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Good deals fair price
January 26, 2019

Gear best is one of the best online sits to buy stuff. Good support, good price, good quality and fast shipping.

Date of experience: November 10, 2018

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom