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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Fantastico eshop con tantissimi prodotti a ottimo prezzo. Computer xiaomi fantastico e ultra potente consiglio
Among mail order sites from Greater China, it will no longer be one of well-established stores.It is often inexpensive compared with services of other companies, Since you can respond politely even when problems occur, It is one of reliable resellers.
Es una muy buena empresa nos ofrecen muy buenos productos no es estafa los productos llegan a tiempo son idénticos a como ellos nos ofrecen.
I have bought several Items from Gearbest, my experience with them have been great. Every time I order something, I get it much faster than what it says it could take. The prices I find there are very cheap compared to other websites, and I always get special discounts in their daily newsletter. Customer service has always been very good. I once had a problem with an item and as soon as I sent them the proof they sent me another one in replacement. The response was also very fast. I recommend Gearbest!
I am extremely impressed with Gestbest. Been buying from them for a while and their prices are great their customer service are the best! I will definitely continue to shop from them!
I'm very satisfied with gearbest customer care, precise approach and good prices. Customer care is on very high level, they are helpful. I have purchased a lot of things from them by which I'm satidfied
Buying from Gearbest is always a blast. Great products, prices, offers and coupons help to get some great discount. Customers service was always great for me, and i never get a problem. Raccomended.
It was not my first purchase in Gearbest, I bought this Xiaomi MI6 after having several good experiences with the store. Your technical service has always responded quickly to my queries and has always resolved them.
By means of a discount coupon, the Xiaomi MI6 had a great price, and considering that Gearbest offers technical service in Spain I decided to buy it.
It is a very good smartphone, the package was sealed and both the features and the ROM included were those of the website, with the Global ROM.
The smartphone had a factory defect, I contacted the Gearbest technical service and they immediately gave me several options to be able to repair it without any cost to me.
The store is one of my first choices to buy electronics at the best price and with the best service. The delivery time to Spain is really short, between 10 and 15 days.
I had bought a smartphone, and unfortunately there was a big problem at the post office in my country and my product could not be shipped to me, and I contacted the GearBest store and they just sent me a new product. This smartphone came to me a few months ago, and I'm loving it.
Very good experience, from order to payment and shipping.
Recommended seller. Many compliment to satisfaction customer service and assistance.
I have deals with this shop since 2015 and I glad to report that I have only pleasent experience. They didn`t loss no one my order. Sometimes (like this year 11.11 sales) I receive especially favorable prices. Once they can`t find my town in their database so they communicated with me and specify information so I can be sure that my orders in safety.
Gearbest is the best ecommerce from which I bought something. I bought a lot of things (mobile phone, watch, gadgets) and I never had any problem! Thanks Gearbest, thank to you I make also a lot of present to my friends! Absolutely reccomendend
On 26/9/18 I ordered a pulse Oximeter (ON: **************695).
The price was very good compared with other shops (physical & e-).
I received the oximeter on 10/10/18 (it was very fast!). I live in Greece.
The oximeter was as it was described, operates as it should, with low price and fast delivery.
All of these from the site of Gearbest in seconds!
Gearbest was where I bought my first product online and since then it has been the store that I use the most! I live in Portugal and never had problems that were not resolved, the gearbest has one of the best customer service I know! I recommend using this store!
I have been buying from gearbest for years now and have always felt good.
I had some small problems, such as sometimes slightly slow shipments (only at the beginning) and need assistance, but contacting them have always solved everything. Now it is really very rare that problems happen.
As for the warranty there is an excellent replacement / repair service, I say this from personal experience. (I sent two mobile phones for repair)
In conclusion for me GearBest is one of the best sites for online shopping, great service and fast shipping. Most recommended
I began using Gearbest year ago when i was looking for Chuwi Lapbook. I get great deal, I couldn't imagine before. I may say that this was my best shopping experience in internet. Since that time i have brought in Gearbest one more notebook, mobile phone and some other stuff. There is always very interesting deals for quality goods and if you spend some time for product price research, then you may usually find out, that the final best price offer is in Gearbest.
My experience with this shop is very satisfying. I am thrilled that most of the products are being shipped from European warehouses so the items arive very quickly. I have never received damaged or faulty goods.
Order: **************972
Date: Oct 5th 2018
The best website to buy products from the Internet supports all countries and prices are wonderful
Gearbest
Venditore assolutamente affidabile ed efficiente.
Ottima la comunicazione e l'assistenza.
I tempi di spedizione sono quelli previsti, anche migliori.
Gear best is one of the best online sits to buy stuff. Good support, good price, good quality and fast shipping.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


Dear Omar L.,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit GearBest again soon to get our latest deals.
Many thanks,
GearBest Customer Service Center