Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
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The site itself is well made, you can clearly see the price, shipping day and the reviews of other people. There are many promotion and flash sales and i get good things for cheap. Custom support is great, when my package didn't arrive in the time they return my money the next day.
Bought a 3d printer a year ago, the Anet A8. Still running strong. Gearbest had the best price, easiest site to use, relatively quick shipping.
Pedí unos juguetes para mi sobrino y son tan lindos que estoy pensando en pedir unos para mi! Todo llegó perfecto e idéntico al anuncio definitivamente volveré a comprar
Good quality goods are good, I have received all the offers I have been offered.
Purchased goods are not big and affordable to any person.
The best shop!
I am from Brazil, and recently i acquired a mi band 4
I'm very happy with the acquisition, and I'm looking forward to other orders from GearBest.
Fantástico e-shop. Entrega muito rápida e segura. Produtos de qualidade e com garantia. Preço acessível dos produtos. Recomendo.
GearBest offers the best prices and promotions. Shipping time is fast and delivery estimation is quite accurate.
This was one of many orders in Gearbest.The shopping experience is very good, they are always available for any problem.In this order it was Xiaomi shoes. They are 5*recommend to all
"Eng. GearBest is good in everything. Price, goods quality, technician support, sales, vendors. But delivery options are very poor. Yes it's often free delivery, but sometimes I want quick express delivery, and choose between postal services.
Русский. Магазин хорош! Есть много товаров именитых китайских брендов, отличная ценовая политика и поддержка. Надёжная упаковка. Единственный минус для меня это слишком долгая пересылка и нет возможности заказать экспресс за дополнительную плату. Почти все мои посылки независимо от выбора Ru Line, Ru express, Ru Priority все идут два мес. Жуть;( ну а так магазин на 4+"
A good seller, very diverse product present in their website.
One can easily get amazed by the offers and discounts present.
The best part of gear best is their support centre, who not under tries to understand, resolve problems but also takes time to make the customer feel like kings.
The only draw back is from the delivery, sometimes gets delayed and may even take months together
Great site for buying various electronic gadgets. Best service for buyers. Always quickly answer questions about the product. In case of problems with the goods or delivery, they are always resolved quickly: they send a new product or return money
I have bought several items from Gearbest, most of them gadgets. My experience has been very good. Every time the items have arrived in time. The gadgets have very good quality and you can find them with a great price. I really recommend Gearbest, don't forget to subscribe newsletter to receive email offers daily, you can find really cool things there.
Dear Joao B.,
Thank you for taking the time to write your review. We really appreciate this.
Best regards,
GearBest Customer Service Center
I'm a regular GearBest customer, I use to make my online shopping in another place, but since I shop in GearBest, more then a year ago, I will simply not change to another online shop.
Products are well package, ship time is not so bad. Normally doesn't stop on Local Country Customs.
There are a lot of good opportunities, and you always find what you are looking for.
Site Support works really good. No complains at all.
Thank you GearBest!
Xiaomi Mi Mix 2s, muito bom telemovel recomendo vivamente, bem concebido tanto a nivel de sistema operativo como em hardware.
Acabamento Premium
Gearbest is an amazing website that allows you to buy interesting items with a very good price. It is very reliable, I never had a problem with shipments, and even the after sales service is working very very well. I totally trust them and I really suggest them to everybody.
Description of the product corresponds to reality, helpful to take out any doubt the delivery time has been respected, 100% satisfied
I really appreciate GearBest.
Shopping at GearBest really helps me saving money and i know that this way my purchases will always arrive in the best conditions to my house.
Its support is amazing and helped me a lot in my orders.
I would recommend gearbest to everyone because it really is amazing.
Dear Paulo T.,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit GearBest again soon to get our latest deals.
Many thanks,
GearBest Customer Service Center
I got the 111.11-111$ coupon and I have used it make the payment two days ago. Today the cancel my order.
What I saw is that they have done the same thing in others too so is easy to assume that they plan this all along.
I have bought many thing from them but this tactics really make me consider if I ever buy anything from them again.
Fot reference this is what they send me.
Dear CHRISTOS,
Thank you for your recent order with GearBest.
This message is with regard to order **************507.
Unfortunately, due to an unexpected technical issue, we regret to inform you that there was a error in our system regarding the coupon $111.11-$111.
The coupon in your account was actually wrong . We sincerely apologize for this issue. We will cancel your order and process a full refund back to your original payment account shortly.
-For PayPal account holders, please allow up to 48 hours for the transaction to appear on your PayPal account.
-For credit card refunds, the transaction will appear within 7-14 business days. The exact length of time is dependent on your card issuing bank.
Once again, we wish to extend our apologies to you. You are a valued customer to us and we regret this issue that was unfortunately beyond our control. We will work hard to improve our system and website in the future to ensure this issue does not occur again.
We look forward to your continued business and thank you for your support.
Kind regards,
Support Center
GearBest Customer Service
Dear Chris T.,
Thank you for your comment.
We are confirming this issue with our relevant department.
We have sent you a message via our support center. Please kindly reply to us there.
Best regards,
GearBest Customer Service Center
It was worth to trust them and pay every cent i paid my order number is W************** i bought it since 13/01/2018
One of the best shops. You can find almost everything. Shipping was little bit too long, but it was without custom taxes in my country so I love it.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gabriel G.,
Thank you for your comment.
We will always do our best to ensure customer satisfaction, and it is good to hear that you have had a positive experience.
Please visit Gearbest again soon to get our latest deals.
Best regards,
GearBest Customer Service Center