Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Ich kaufe gerne bei Gearbest, weil ich hier Originalware bekomme und sich der Support sehr gut bei Fragen kümmert.
Ich habe Handys und Zubehör gekauft und alles funktioniert gut und wurde schnell geliefert.
I live in Greece, Gearbest.com is a very good seller. Shipping time is at a very good level. And with very good support team.
- Gearbest is a serious site and the prices of its producest are the cheapest compairing with the other competitaires such as Aliexpress, Banggood. Etc.
- Most of the time they offer free shipments
- Their after sale service is perfect, I once had an issue with one of the purchased products and they acted fast and refunded me even before veryfing if my story is honest.
- One drawback is that the shippment delay can take a little bit long time (most of the time between two to three weeks and in some rare case more).
In general I recommend the site for their honesty and their great after-sale service.
- Gearbest is a serious site and the prices of its producest are the cheapest compairing with the other competitaires such as Aliexpress, Banggood .. etc.
- Most of the time they offer free shipments
- Their after sale service is perfect, I once had an issue with one of the purchased products and they acted fast and refunded me even before veryfing if my story is honest.
- One drawback is that the shippment delay can take a little bit long time (most of the time between two to three weeks and in some rare case more).
In general I recommend the site for their honesty and their great after-sale service.
GearBest is one of the best sites considering order tracking systems, after purchase support and product range. GearBest is not a rubbish like AliExpress or DealExtreme and does not create obstacles like Amazon or E-bay (shipping payments, shipping range, stock levels etc)
Yes sometimes you may experience order delays but you know, they use local vendors for products. It's really understandable and who needs a wrist band so urgent? Right?: D
I like spending time on GearBest hope they keep their enthusiasm.
Sou cliente GearBest. Estou satisfeita com os serviços, o suporte é sempre rapido. Os produtos bem embalados e chegam dentro da data prevista.
It was my first time experiencing buying online. But with gearbest it was a wonderful experience, the shipment was fast, the articles was well paqued.
I've apreciate my orders they was just as the was decribed
Já fiz inumeras compras na loja Gear Best, não tive problemas e nem dor de cabeça com nenhuma, algumas deram problemas, mais por conta dos correios, e mesmo assim a loja resolveu, recomendo a todos, podem comprar sem medo, a loja vende produtos de qualidade, são muito bem embalados, e tem os melhores preços também, sem falar que quando há algum problema eles resolvem imediato, e não estou falando todas essas coisas por esta ganhando nada da loja, aliás nem estou, é por quê gosto de divulgar cosias de qualdiade, para que outras pessoas se beneficiem também e não tenham dor de cabeça.
Gearbest offers a wide range of products. The prices are interesting. The product description is good.
Yeah!
I bought a mechanical keyboard and it works perfectly.
The shipment was very quickly and the products arrived perfectly.
I paid with paypal and it work perfectly.
I have been a customer for more than 2 years. My experience is really great. The packages are well wrapped, the shipping time and methods are in a satisfactory level and the support center is always there to help you.
I've already made several purchases at Gearbest. I've always been well taken care of. The shipping is fast and vembem packed, the product is protected by bubble wrap, which prevents any damage during shipping. There is a lot of supply of good quality products.
Hey!
This was my first gearbest shopping experience and i have to say it was an excellent one.
Firstly, the discounts are insane. Mostly all the products are on flash sale and if not, you can easily find discount codes for them.
Secondly, i ordered my product on 11.11, and it arrived on 14.11. I would never imagine it would be possible for the item to arrive so fast. Even in my own country, the logistics aren't as good as this.
Anyone in doubt, i would definitely recommend buying on gearbest.
Here's to many more good experiences!
Cheers!
Great variety of quality products. After sales excellent. Agility and competence.
Grande variedade de produtos de qualidade. Pós venda excelente. Agilidade e competência.
Tenho comprado vários produtos que chegam a Portugal dentro do prazo previsto e em excelentes condições. Aconselho o uso da Gearbest para compras online.
Hi I had a good experience here buying from gearbest was the best experience doing ever you know why because to find a good price for good prudcts not allowed in others places also they are doing some effort to bettre the support and the chating that would be a good idea to do chating communication directly with gearbest stuff hope the best for this website i had many purchases time and i will buy more sor sure keep going gearbest
I really enjoyed my experience with Gearbest. Everything went smooth and the item arrived at my doorstep. The shipping was quick, as described and trackable during every step. Really a top notch! Would recommend to everybody!
No problems, item was delivered fast, works as decribed, and what's most important it had an excellent price :).
Very bad customer treatment. Be aware!
After 3 month of use only the Mi vacuum cleaner I bought started to stops and turn it self off after 15 minutes of cleaning. Customer service suggested to send me new battery for free. After a month I asked whether it was sent or not and the answer was not yet. After another month I asked again and the answer was NO, and they asked me to pay 45USD for reshipping. I refused to do it and sent the vacuum cleaner for repair using they RMA form. It cost me 55 USD. Mean time half an year past. After having the vacuum for one month in the repair shop GearBest customer service updated me that they couldn't repair it and because it is more than 45 days money back guarantee passed and suggested me 100USD back (when the vacuum it self cost around 300$)! I asked them to send me new one because they have one year guaranty and this is not my fault it can't be repaired but they didn't agree. After many mails and escalation to customer service supervisor they agreed to pay me 230USD.
When it works, it is a good product. The Gear Best customer support turned out to be GearWorst experience!
The site works, just as any other. Transactions are secure, the shipping times are acceptable. Products match the description, they are (mostly) good quality.
I had a good experience with gearbest only that lot of people buy lot of things, for example cellphone, cases, etc and that makes gearbest that takes a long time to send your products but the rest is fine
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sergey,
Thank you for your review.
All of our GearBest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
GearBest Customer Service Center