Gearbest
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I bought several times and always received the products quickly.
It is a reliable store and has good discounts.
I ordered some deadpool figure that were on sale. When i got them over half of them were broken in the box. None of the accessories were tapped down so when opening the package all the items would fly out because of the packaging. When i contacted their customers service they asked me to take photos of the broken items. They responded and the images were not good enough so i sent them a few more. After that they still had a issue with the images and they wanted a video. Well their tickets only accept files at or under 10mb How do you take a 5-7 second video of 18 items? I kindly explained to them that i shouldn't have to send a video. I have already sent in 6 different images to them and they say the images reflect one unit not all 18. So i sent my last email to them today stating if I don't get a refund i will be contacting my credit card company and requesting a dispute. I will never ever buy from these guys again. Horrible service but even worse products.
Gearbest.com is a very good seller. Communication is at a high level. Shipment received very well packaged
The package came earlier than I expected. The package was very well packaged. The product was not damaged. The price was lower than elsewhere.
"I buy a lot of item from this shop, camera, memory cards, smart wristband,... All items working ok. Best price, fast and cheap shipping, fast support. I totally recommend Gearbest."
Fantastic quality, very good price and fast delivery! I didnt expect this bag to be so good! I am going to buy another one like this definitely.
A Best store to buy electronics in general. Products of great quality! The store ships to several countries in the world. At gearbest you have the best products at the best prices.
The customer service is super fast!
Site de vente au top
On y trouve de très bon objets, de quoi ravir la plupart des clients. Quand une commande comporte plusieurs objet avec des délais de livraison différents ils vous proposent de vous les envoyer ensemble ou séparément.
Les délais de livraison vers la France sont très correct et les colis sont bien emballés et suivi.
Le service client est à l'écoute et répondent rapidement à vos question.
Je recommande ce site de vente aussi pour ses nombreuses promotion régulières et son système de fidélisation de leur clients.
JayBlat
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Top selling site
There are some very good items, something to delight most customers. When an order contains several items with different delivery times they offer to send them to you together or separately.
The delivery times to France are very correct and the packages are well packed and tracked.
The customer service department is there to listen and answer your questions quickly.
I also recommend this sales site for its many regular promotions and customer loyalty system.
JayBlat
I've purchased from gearbest a few times now, and frequently visit the site to shop. I've had a good experience each time.
If you are looking at something specific, you can usually bet it will be on sale regularly.
I just purchased a 3d printer that was way cheaper than everywhere else.
If you are searching for something, you don't have to wade through alot of junk like at eBay or Amazon.
The shipping has been fine and the packaging was sufficient.
If I was to nitpick I suppose the biggest improvement they could make would be translation and grammar. But that's definitely not a deal breaker.
I am quite happy with the products I've ordered over a course of 3 years. While I'm writing this review I can see pretty bad reviews on the side which makes me quite sad because the customer service worked really well for me. They respond really quickly and the products got delivered quite fast here in europe.
Would buy here again!
Mr. Wolfe
I was looking for an Internet shop and one of my friends recommended me Gearbest. Now I can recommend it to others. I ordered a smart phone there and everything went well. My product's shipment was registered so I was able to track it all the way and I have to say that the very shipment cost me very little money. I was really happy of that purchase so I decided to buy other things in this shop.
I think gearbest the best website to buy anything.
But I want propose that must have a gearbest Portugal, Because I always pay customs fees.
I already bought three times in Gearbest, all were with excellence in the realization of the request until the receipt of the product in the logistics of Brazil. I love the store and I'm confident in buying for it. Great prices, products, service.
Already made 3 purchases in the gearbest and in all they fulfilled with the promised one.
In one of them, I was unlucky to have received a damaged electronic article, but Gearbest's grievance center was quite effective and I got the problem solved in no time.
As a new customer at GearBest, I'm really satisfied with the communication, attendance, dedication and support. They really care about their customers, this makes the difference.
My order isn't arrived yet, but I highly recommend their products to my friends.
Update. Contacted Gearbest via Paypal and they agreed to issue me a refund. At least I've got my money back. Glad issue was solved by Gearbest after some hiccups. Hopefully it was just a one off bad experience.
I used to have a good impression of Gearbest and made several orders from them but what happened with my last order, left me extremely disappointed. Their customer service is a waste of time and they always repeat automated responses. I made an order of 96 Euro for a Yeelight LED Lamp that should have been delivered from their Czech Warehouse to Malta with DHL. Here the problems start.
My item is marked to have been delivered on the 3rd of November, however I haven't received anything. Strangely enough on the tracking info it is written that it was delivered somewhere in Germany. I have contacted my local DHL and post office in Malta and they told me that parcel never arrived to Malta.
When contacting their customer service someone with the name Pamela keeps repeating that my parcel was delivered. If so it's certainly not to me. Moreover I was abroad at date of suppose delivery and at home was nobody. I have airplane ticket proof that I was abroad from 1st November to 5th November.
I am extremely disappointed as I always thought Gearbest was a high reputable company and recommended it to my family and friends. Thanks to their behaviour they managed to lose several customers.
I also did insurance as thought would cover me but according to their customer service, if the parcel is marked as delivered even to a wrong address in a wrong country, it doesn't cover me. Even worse I can't have a refund. In other words it's just another scam and waste of money.
Stay away from this company especially from very advantageous offers as most of the time, items are either out of stock or worse never arrive.
Dear Gianluca,
Thank you for your comment.
For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Please note that our terms and conditions state all orders reported as "delivered" by shipping companies are considered delivered.
Kindly review more details of our terms and condition here: https://www.gearbest.com/about/terms-and-conditions.html
We need to make investigation for this issue.
We have contacted you via our Support Center about your order.
GearBest.com
Español:
Fue la primera vez que compre, se tardo un poco en el envió pero no tardo mucho en llegar.
El producto era más de lo que esperaba.
English:
It was the first time I bought, it took a bit in the shipment but it did not take long to arrive.
The product was more than I expected.
The site is extremely reliable for online purchases. Communication is simple and efficient. The delivery is very fast and the products are of high quality.
Best website gearbest is the best high-tech website with low price and great quality
Lot of references and all the xiaomi stuff.
2 years that i use this site.
I RECOMMAND IT
My jacket that I ordered it fits perfect to me, it is good quality right that I thought the best is that I feel perfect, also is warm for automn. I recommend to everyone who can buy it lets buy, because will be enjoyed with the product, also I thank very much to GearBest and I say you are really the Best!
https://youtu.be/QYU51PVlOwY
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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Dear James,
Thank you for your review.
All of our GearBest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a message in ticket T181***00995 regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
GearBest Customer Service Center